The communication was excellent, prompt and at times almost instanteous. I could have went to my family doctor but it seemed like an obvious choice to deal with a doctor who's more knowledgeable about... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home. Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval. To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil. To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis). We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.
Contact info
400-119 14th St NW, T2N 1Z6, Calgary, Canada
- essentialclinic.ca
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company!
I’ve used Essential Clinic for the past couple years for online hair loss treatment and they are an amazing team! Always super fast response from customer service and a super smooth process all around. Highly recommend!
Quick, human and simple
They are efficient and of a great help. Response time is always fast, service is very humane and supportive, and I've never encountered issues receiving my medication.
Always very helpful
Always very helpful. Never had an issue with this company.
Prompt service
Simple portal and quick service plus the fact that they saved me a lot of money with the finesteride 5mg and pill cutter over the last year and a bit.
Straightforward and simple process
I found their staff to be very helpful
I found their staff to be very helpful, and they explained the different treatment options as well as offering affordable options. Highly recommended.
Good overall service and follow up
Truly amazing staff and very good…
Truly amazing staff and very good people, really amazed by the quality of service
Fast service and reliable and most…
Fast service and reliable and most important, it works.
The team was very responsive
The team was very responsive. They helped me with my prescription and my medication and they reply very fast.
Excellent service
Excellent service. Communication is reliable, and delivery times are consistently on schedule. They proactively monitor when you may be running low and send timely reminders. Any questions or concerns are addressed promptly and professionally.
What stands out most is that they genuinely seem to have their clients' best interests in mind, and it shows in the quality of their service.
I would also like to note that I am not receiving any benefit or compensation for leaving this review - and while they are unable to bill insurance providers directly, they provide receipts that can be submitted for reimbursement through your insurance plan.
This clinic is amazing
This clinic is amazing, their reply’s to my messages which often include questions and insight is always super quick and very informative and friendly. I’ve spoken to multiple staff and they always provide great knowledge of their products and after being with this clinic for over a year, I’m glad I’ve found this one!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








