I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some of the kit I was ordering was not in stock, therefore had to pre order. The lead time was 7 - 10 days. However I was notified after a bout 5 that the kit had arrived and was delivered 2... See more
Company replied
Essential Photo&Video are my first choice go to place for all my studio kit - great prices, great promotions, fast delivery, excellent service. A big thing is that the quality of the kit is always go... See more
Company replied
Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sailing dinghy when I couldn’t find anything else to... See more
Company replied
Company details
Written by the company
A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
Contact info
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, United Kingdom
- 01215523113
- info@essentialphoto.co.uk
- essentialphoto.co.uk
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection and easy website to use
Great selection and such an easy web site to use. The whole process was so so simple I was able to quickly select the products I needed. Delivery was also speedy and everything arrived well packed and ready to use. Couldn't have had better service.
9 August 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Ian thank you so much for your positive review! We’re thrilled to hear you’re happy with your experience shopping with us and you’re happy with our courier delivery too! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reply from EssentialPhoto & Video
Hi there, thank you so much for your positive review! We’re happy to hear you had a great experience with our team! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Amazing service
Amazing service! I've reviewing this another time with positive feedback, because I just love the equipment that Essentialphoto.co.uk provide to my needs for photography!!
24 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Sambo, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great softbox easily assembled.
Great softbox, really easy to put up and use. It arrived very quickly after ordering, excellent service.
8 September 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Stephen, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Very quick delivery
Very quick delivery, well and safely packaged and it works well, highly recommended firm to deal with , regards Len
15 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Len, thank you so much for your positive review! We’re happy to hear about your great experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reply from EssentialPhoto & Video
Hi Richard, thank you so much for your positive review! We’re thrilled to hear you’re happy with our products and our delivery! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reply from EssentialPhoto & Video
Hi Andrew thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing and how great our products have been for you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Very happy with quick service and…
Very happy with quick service and quality of items which I am now putting to good use
30 July 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Graeme, thank you so much for your positive review! We’re thrilled to hear you’re happy with our service and quality! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Excellent service
The online team commitment to providing excellent customer service is truly commendable. You consistently find that they possess great knowledge, which helps ensure you receive the right product.
I have bought from them several times and would definitely recommend them to everyone.
29 September 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Donna, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service our online team has been providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reliable
Overall, a very good experience. I’ll order from them again - mostly because they describe their products accurately and are honest about delivery dates. That’s way more than I can say about other sellers. Quality is good too.
1 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Ewelina, thank you so much for your positive review! We’re thrilled to hear how accurate our team are, and how happy you are with our service! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great gear fantastic price
Oval Collapsible reflector/diffuser/background , big enough to be used as a background for product shots ( black ) , with reflector great for full length portraits at 100x150cm. Fantastic value.
1 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Jonathan, thank you so much for your positive review! We’re thrilled to hear you’re happy with the products we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Highly recommended!
I have used Essential Photo & Video for my photography purchases for a few years now and have never been disappointed. Great customer service, quick delivery and value for money. Highly recommend.
24 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Clare, thank you so much for your positive review! We’re thrilled to hear you’re happy with the products and services we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Professional Partner…
Good product at the right price delivered in time
7 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Michael, thank you so much for your positive review! We’re thrilled to hear you’re happy with the price of our products! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
I have always been impressed with the…
I have always been impressed with the simplicity and efficiency of buying from essential photo. Everything arrives as it should no surprises
24 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Scot, thank you so much for your positive review! We’re thrilled to hear you’re happy with our services and how easy it is to purchase new kit with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Excellent service every time.
24 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi David, thank you so much for your positive review! We’re thrilled to hear you’re happy with our service! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reply from EssentialPhoto & Video
Hi Alan, thank you so much for your positive review! We’re thrilled to hear you’re happy with how quick and efficient our services are! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Bracket is ideal
Bracket is ideal, locked to my Godox Ad200 most of the time now
20 October 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi David, thank you so much for your positive review! We’re happy to hear you’re loving your new equipment! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Buying from a specialised and trusted…
Buying from a specialised and trusted places was critical for starting my photography journey in portrait photography
16 September 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Donatas, thank you so much for your positive review! We’re thrilled to hear you chose us to start out your journey! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
A great team to contact
Every person I have ever dealt with have been just extraordinarily helpful
8 September 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi John, thank you so much for your positive review! We’re so happy to hear you’ve had a great experience with our team! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Godox swivel mounting arm for overhead…
Godox swivel mounting arm for overhead lighting rail.
Object received quickly and well boxed.
Product photo was a prototype but is what you received.
Product was sturdy well made and right type.
Why buy it because I have overhead higlide system and when fitting lights to higlide it means lights are upside down using the swivel arm mount means it’s easy to use controls. Which makes it easier for newbie to use lights. Price is cheaper compared to other suppliers.
For those who don’t have overhead rail system this would work with baby pin plates screwed to ceiling or super clamps and pin clamper to pipe or beams.
Yes would buy again
1 September 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi James, thank you so much for your positive review! We’re thrilled to hear you’re happy with the products we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.