Estateguru Reviews 1,524

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and withdrawal processes, citing difficulties in retrieving their investments and unexpected fees. People frequently reported issues with loans being stuck in recovery for extended periods, leading to capital being locked up for years without resolution. The service was often criticized for providing generic updates and a lack of transparency regarding defaulted loans, leaving many feeling uninformed and frustrated. Some people were dissatisfied with the website's functionality, experiencing technical glitches and issues with deposits not being credited promptly. Conversely, a small portion of people felt satisfied, noting regular interest payments and a smooth investing process, especially with certain options.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, citing issues such as concerns about... See more

Price

Customers express significant dissatisfaction with the pricing and fee structure, with many feeling their... See more

Refund

People report negative experiences with refund, with many customers expressing significant dissatisfaction... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction with the handling of... See more

Website

Clients share negative opinions on the website, with many reviewers calling it the "worst platform ever" and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

A poor eastern European company pretending they understand UK standards. I've tried to withdraw my investment of around £900 to my UK bank for few weeks now and they refuse to help me chase it! They d... See more

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied

Rated 2 out of 5 stars

I will let the numbers speak instead of emotions. Invested: €13,000 Withdrawn after ~3 years: €11,300 Still in default for 3 years: €1,700 After three years my result is –13%, assuming the defaul... See more

Company replied


Company details

  1. Investment service
  2. Non-bank financial service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Almost a year since my last review, no changes, funds still frozen

Almost a year since my last review, there has been zero progress from Estateguru's side. I have a loan that is due Since 5/1/2022 !!! My funds are frozen approximately 2,5 years, and whenever I contact them I always get the default answer that they are working on it.

On the contrary, I am investing in other platforms and they did give back the funds from frozen investments in a 24-month period. It was slow, but at least I got my investments back.

I am now sure, after all that time, that my money is lost and I will never get them back. Only a miracle can help I guess.

So, if you want to invest in that platform, keep in mind that in a period of crisis, your money will not be available.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

A scam, a pure fraud platform

"I am deeply dissatisfied with EstateGuru and their handling of my portfolio. While the performing loans may seem decent, I am trapped with a significant portion in non-performing loans in Germany. I was lured by the promise of higher interest rates, but now I'm paying the price.

EstateGuru has proven utterly incapable of recovering the equity on these defaulted loans. The German real estate market is a disaster, and their legal efforts are bogged down in bureaucracy. It's clear they lack the expertise to navigate these complex situations.

Their so-called "transparency" is misleading. They downplay the severity of the problem and offer empty promises of recovery. Their "credit policy changes" are too little, too late. I feel abandoned and ignored by EstateGuru.

The customer service is a joke. My "representative" is powerless and offers little more than platitudes. I have been repeatedly misled and feel completely let down by this platform.
I strongly advise against investing with EstateGuru. They are incompetent and unresponsive to the needs of their investors. it's a SCAM, a pure FRAUD platform"

3 January 2024
Unprompted review
Rated 3 out of 5 stars

I used to be pretty confident about Estateguru

I used to be pretty confident about Estateguru from the very beginning. My history starts 3+ years ago and the first income of 1.01 euros. But, there are a few but. My portfolio default rate is 31% atm. The platform says my annual return is 9.64%. Which is quite fake, as my real calculated return is 4.17%. Now, reading all those negative feedbacks I'm concerned about my money.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Many loans are in recovery

Many loans are in recovery - seems poor vetting / poor due dilligence regarding the german assets. As the communication is very bad and no progress is visible for months and years, I have written off the loans and the plattform as a whole already months ago. Progress on another front though: Estateguru introduced new fees for inactive accounts. My opinion: What a scam plattform! stay away

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

3€ charge for withdrawals and 10€ monthly charge for "dormant" accounts... You lot have no shame!
Recover the loans in default and stop charging customers for your terrible management!!!!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I am satisfied with the performing…

I am satisfied with the performing loans comprising most of my portfolio. However, like many investors, I hold non-performing loans in Germany, where recovery has been challenging. I accept part of the responsibility for choosing these loans due to their higher interest rates, but factors beyond my control have exacerbated the situation. EstateGuru has struggled to recoup the equity so far, primarily due to the sluggish German real estate market and the bureaucratic complexities involved in legal enforcement.

That said, I appreciate EstateGuru’s transparency and ongoing recovery efforts. They have made several changes to their credit policy and partnered with external debt servicers to handle problematic loans, which has already led to some recoveries, although the process may take a few years. EstateGuru has also informed me through regular updates, which has been reassuring. In many cases, I have been able to negotiate terms with positive results, and overall, I remain satisfied with the platform. I’ve even increased my portfolio with them and have recommended it to others who are also satisfied.

I wish to add that my customer relations representative has done a fantastic job of advocating for my interests with senior management. Their professionalism and dedication have been instrumental in resolving issues, and I feel well-supported by the team at EstateGuru.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

I can't recommend it

I can't recommend it. Been an investor since 2020. Too many loans go into default. The default processes are very long and often not succesfull. The secondary market does not work with defaulted loans. Getting even 50 % of your defaulted loan capital is very difficult. The collateral values are not legit.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Dont do it

Dont do it. you will not see your investments back again. And if you dont invest for 1 or 2 years there is an inactivity fee.

Intentions of this company are skeptical.

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Like many others

Like many others, I have a hideous amount of defaulted loans over the last few years. However, what annoys me most, is they have the audacity to write to me suggesting that I should invest more, and yet do not respond to any of my emails. I have written to the CEO, CFO, investor relations and customer support - apart from a standard and useless response from customer support - no other communication as to why they have not recovered these defaulted loans (they have been in default for over 2 years)

28 November 2024
Unprompted review
Rated 2 out of 5 stars

Disrespectful against their investors

Disrespectful against their investors. After the disaster in the German market which was seemingly driven by greed and mismanagement, they desperately need money. As a result they increased the withdrawal fee from 1 to 3 EUR, and also made changes to the inactivity fees. All with one goal: getting more money from investors pockets.
They are way behind their goals for removing funds and the communication is very bad.
The number shown under earned interest is not really reflecting the real return rate.

I would not recommend this platform and would chose another option (there's plenty).

15 November 2024
Unprompted review
Rated 1 out of 5 stars

You better go to the casino because…

You better go to the casino because either way you lose all your money. But in the casino you have a chance to walk out with more than you came in with. When you start on Estateguru you can consider it gone. Coming from a costumer whos funds have been in "default" for 3 years.

23 November 2024
Unprompted review

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