Estateguru Reviews 1,519

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, citing issues with funds being stuck for extended periods, missing deposits, and difficulties in recovering their investments. People also frequently mentioned concerns about the pricing structure, including unexpected fees for withdrawals and account inactivity, which they felt were unfair and eroded their returns. The service provided by the company was also a major point of contention, with users reporting a lack of clear communication regarding defaulted loans and slow, unhelpful responses to their inquiries. Furthermore, the website itself was criticized for technical glitches and a confusing interface. Conversely, a small portion of people felt satisfied with the platform, noting that interest payments arrived regularly and that the investing process ran as promised. Some also appreciated the availability of loans from different countries and the safety checks involved in the registration and investment process.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers reported significant issues with hidden... See more

Price

Consumers express significant dissatisfaction with the pricing structure, particularly regarding various... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report extreme delays... See more

Service

Clients share negative opinions on service, citing a lack of transparency and communication regarding loan... See more

Website

Reviewers highlight negative aspects of the website, with many considering it the worst platform they have... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I will let the numbers speak instead of emotions. Invested: €13,000 Withdrawn after ~3 years: €11,300 Still in default for 3 years: €1,700 After three years my result is –13%, assuming the defaul... See more

Company replied

Rated 2 out of 5 stars

I started to invest with this company a few years ago, and for a quite a long time everything was OK. However, from about 2020, I have about 50 my investments defaulted and only a few were recovered.... See more

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied


Company details

  1. Investment service
  2. Non-bank financial service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

50€ month??????

50€ month??????? Are you insane? This charge was never clearly explained in the platform’s user flow or communications I received. I believe this practice is unacceptable and has put my savings at risk
Requested remedy
Full refund of the €50 monthly charges applied, unless you can provide a clear contractual basis and prior written notice for them.
A clear explanation of the legal/contractual basis for these charges, including the exact clause in your Terms of Service and sample communications sent to investors.
Confirmation of changes you will make to ensure transparent disclosure to users going forward.
If this matter is not resolved to my satisfaction, I will escalate the complaint to my national consumer protection authority and seek independent legal advice.

8 November 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your message. Please contact our customer support team at info@estateguru.co so we can review your case and provide a detailed explanation regarding the charges applied to your account.

Rated 3 out of 5 stars

I have a few thousand invested

I have a few thousand invested, with about 22% stuck in recovery for over two to three years with no progress. The rest of the loans are performing well.

1 November 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concern about the loans in recovery. While some cases can take longer due to legal procedures or local enforcement timelines, our recovery team continues to actively work on all defaults.

It’s great to hear that the rest of your portfolio is performing well!

Rated 4 out of 5 stars

Good option for stable interest rate earnings

Reliable and stable option to earn higher interest rates. Only the website should be working better sometimes (connectivity).

31 October 2025
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Reply from Estateguru

Thank you for sharing your thoughts. We’re pleased to hear you find Estateguru a reliable option for earning stable returns. We also appreciate your note about website connectivity, our tech team is continually working to improve platform performance.

Rated 5 out of 5 stars

Great

Great platform

31 October 2025
Estateguru logo

Reply from Estateguru

Thank you for your kind words! We’re glad to hear you’re happy with the platform.

Rated 1 out of 5 stars

non-performing loan

An investment with a good interest rate disappeared. It is not among the financed loans either. Insolvent loans have been unpaid for almost 3 years

31 October 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We can assure you that our recovery team continues to work on all problematic loans. You can find a detailed explanation of how recoveries are handled here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

If you’d like more information about your portfolio, please contact us at info@estateguru.co

Rated 1 out of 5 stars

No progress in recoveries

No progress in recoveries. I have several defaulted loans, some of them for nearly three years.
They provide an update on the status every 3 months which is just the same bullshit that "Recovery Plan in Completion". One and a half years with the same update and the recovery plan never completed...
This would be a joke, if there was not real money in it...
Stay away, there are much better and trustable P2P companies and offers out there

27 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Please be assured that our recovery team continues to work actively on all defaulted loans, and every month brings new resolved cases and returned funds — over €62 million has already been recovered to investors.

If you’d like to learn more about how the recovery process works and what steps are involved, you can find a detailed explanation here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Rated 1 out of 5 stars

Burn the money instead of giving it to them

You better spend you money on the most stupid and reckless thing than "invest" in this shitty platform. Burn the money. It's way better. That's how bad and awful they are...

Total scam and thieves.

22 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We’re sorry to hear about your frustration and would like to better understand what’s behind your dissatisfaction. Please contact our customer support team at info@estateguru.co with more details so we can review your case and assist you directly.

Rated 1 out of 5 stars

Multiple defaulted loans

Multiple defaulted loans. After 33 months, I still get the same update that they are trying to recover the funds. Extremely high risk!

20 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concern about long recovery timelines. Please know that our recovery team continues to work actively on all defaulted loans, and every month brings new progress — over €62 million has already been recovered for investors.

If you’d like to learn more about how we manage recoveries, you can read our detailed overview here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Rated 1 out of 5 stars

Investing since 2023

Investing since 2023. Everything went wrong. I have lost half of my capital. They always delay and change payment schedules! Stay away!!!

20 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We’re sorry to hear that your experience has been disappointing. Since 2023, the platform’s overall performance has been very strong, as shown in our recent update: https://estateguru.co/blog/september-portfolio-update-stable-performance-eg-grow-milestone/

To help us better understand your concern, please contact our customer support team at info@estateguru.co and let us know which payments or projects have caused issues.

Rated 1 out of 5 stars

Don’t lose your money there

I don’t need to add much more - my experience is already well documented by all the messages: despite having what they considered as a very balanced portfolio (more than 30 different projects) and going for the less risky investments, I am just breaking even today and have no hope of getting more from those projects which have been in default for 3+ years. Many of those projects have the same borrower behind, who seems to have made a nice business model out of not repaying their debts - which indicates that the due dilligencr they perform is very very very weak.

16 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. We continuously improve our credit policies and risk assessment processes to ensure higher quality and better results for investors. While these updates cannot immediately resolve older defaults, the portfolio performance from recent years has been very strong — as shown in our August portfolio overview: https://estateguru.co/blog/august-portfolio-update-third-month-of-growth-strong-investor-activity/

We understand how frustrating it is when loans remain in default for a long time. Please be assured that our recovery team continues to work actively on all such cases, and every month brings new progress and results. So far, more than €62 million has already been recovered from problematic loans.

Rated 1 out of 5 stars

The biggest Scam ever -Stay away

It is a scam. I have multiple defaulted loans for years that are never get recovered. The updates are always the same coming every three months showing no progress. They are useless even in providing a diferrentiated update every time. I lost my money please do not invest yours....

8 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your frustration when recoveries take longer than expected. Please know that our team continues to work consistently on all defaulted loans, and every month brings new positive resolutions and repayments to investors.

If you’d like to learn more about how we manage recoveries, you can read our detailed overview here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Rated 1 out of 5 stars

Default loans never being repaid, no customer support.

This is an updated review. I wrote a review a year ago, and would like to update it. I invested 6,000 euro in very low risk loans, so far 6,300 has been paid back since 2018. I have 700+ euro in defaulted loans and at this point I will not get it back. I have one loan in particular that I invested in June 2020. It defaulted. There have been no updates for 2 years about it. That's over a 5 year turnaround and the platform simply does not care. Keep your money away from this platform as you will get no support, minimal if any gains as they have become so unreliable. On top of this, they are brazen enough to launch their new Grow part of their platform with a promise of 7% returns. It would be great if they could organize their initial property loans part of their platform before insulting customers with launching new products. Do not invest.

8 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We understand your disappointment with the recovery timelines, especially when some loans have remained in default for several years. Please be assured that our recovery team continues to work actively on all such cases, and so far, more than €62 million has been recovered from problematic loans.

If you’d like to learn more about how we manage recoveries and the steps involved in these processes, you can find a detailed overview here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

If you wish to discuss your portfolio in more detail, our customer support team is available at info@estateguru.co

Rated 1 out of 5 stars

Defaulted loans

40% of my investment went in default. Already waiting for resolution for 3 years, no progress by so far. There are better ways to lose money. Don't let Estateguru to lose your money on poor loan selection. Highly not recommended.

7 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how disappointing it is when defaults affect a significant part of your portfolio. Please be assured that our recovery team continues to work on all such cases, and every month brings new progress — over €62 million has already been recovered for investors.

If you’d like to learn more about how we handle recoveries and defaulted loans, you can read our detailed overview here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

If you have specific questions about your portfolio or the status of particular loans, please contact our customer support team at info@estateguru.co, and we’ll be happy to assist.

Rated 5 out of 5 stars

I have only had good experiences

I have only had good experiences

30 September 2025
Estateguru logo

Reply from Estateguru

Thank you for your kind words! We're really happy to hear that your experiences with Estateguru have been consistently positive.

Rated 1 out of 5 stars

Thieves

Thieves, just when I wanted to withdraw the fund invested they claimed of some management fees and robbed 30 euros over short time.
Also, to mention the lack of clarity and fair business dealings and practices!

5 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We’re sorry to hear about your disappointment regarding the deducted fee. As outlined in our User Terms and Price List, certain service and management fees may apply — for example, withdrawal or inactive account fees. These are always communicated in advance and published openly on our website to ensure transparency.

If you’d like more information, please contact us at support@estateguru.co

Rated 1 out of 5 stars

dont invest

dont invest! loans are rarely pay back and then they charge high commisions when you want to take back your funds

3 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We’re sorry to hear that you’ve had a negative impression of the platform. Over the years, more than €900 million in loans have been funded through Estateguru, and investors have received over €94 million in interest payments in addition to their principal.

If you’d like us to review the details of your portfolio or clarify any specific cases, please reach out to our support team at info@estateguru.co

Rated 1 out of 5 stars

Catastrophic

After there were excessive problems with defaulted loans, which still have a default rate of 70% from around 2023 with no prospect of timely collection and recovery of the money, Estateguru introduced several bad measures to squeeze money out of users and punish those who left by squeezing even more money out of them. After failing themselves, selecting poor loans and being unable to push ahead with recoveries, they are now punishing their customers with fees for the few loans that are still active, withdrawal penalties, penalties for being inactive for too long and not continuing to invest, and just waiting for their money to be withdrawn... extremely bad and not recommended. With its greed, Estateguru is digging its own grave.

30 September 2025
Estateguru logo

Reply from Estateguru

Thank you for sharing your thoughts. We can assure you, resolving loans in recovery remains a priority for us, and more than €62 million has already been brought back to investors. You can also see an overview of portfolio health and recovery progress in our latest half-year video update: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

On the topic of fees, withdrawals involve operational costs, which is why a transaction fee applies, and the inactivity fee only comes into effect after 12 months without new investments. Investors are always notified in advance with ways to avoid it, either by reinvesting or withdrawing funds.

If you’d like us to look more closely at your account, our support team is ready to assist at info@estateguru.co

Rated 1 out of 5 stars

Caution: investor trap

I've been waiting for a refund for over 5 years.

1 October 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We understand how frustrating long recoveries can be. Please know that our team continues to work on all defaulted loans.

Rated 2 out of 5 stars

Inactivity fee

30 September 2025
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Reply from Estateguru

We understand that the inactivity fee may feel unpleasant, but it is only applied after 12 months without new investments. Before it takes effect, we always send a notification with clear guidance on how to avoid it — either by reinvesting or withdrawing funds during the notice period.

Rated 1 out of 5 stars

You can not get my money back in a…

You can not get my money back in a default (the loans are not repaid as you know) and you charging me 10Euro per month because I stopped investing in that condition.

30 September 2025
Estateguru logo

Reply from Estateguru

We understand your concern, our recovery team continues to work on defaulted loans, with over €62 million already recovered so far. Regarding the inactivity fee, it is only applied after 12 months without new investments, and we always provide advance notice with clear instructions on how it can be avoided by either reinvesting or withdrawing funds.

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