Estateguru Reviews 1,519

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, citing issues with funds being stuck for extended periods, missing deposits, and difficulties in recovering their investments. People also frequently mentioned concerns about the pricing structure, including unexpected fees for withdrawals and account inactivity, which they felt were unfair and eroded their returns. The service provided by the company was also a major point of contention, with users reporting a lack of clear communication regarding defaulted loans and slow, unhelpful responses to their inquiries. Furthermore, the website itself was criticized for technical glitches and a confusing interface. Conversely, a small portion of people felt satisfied with the platform, noting that interest payments arrived regularly and that the investing process ran as promised. Some also appreciated the availability of loans from different countries and the safety checks involved in the registration and investment process.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers reported significant issues with hidden... See more

Price

Consumers express significant dissatisfaction with the pricing structure, particularly regarding various... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report extreme delays... See more

Service

Clients share negative opinions on service, citing a lack of transparency and communication regarding loan... See more

Website

Reviewers highlight negative aspects of the website, with many considering it the worst platform they have... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I will let the numbers speak instead of emotions. Invested: €13,000 Withdrawn after ~3 years: €11,300 Still in default for 3 years: €1,700 After three years my result is –13%, assuming the defaul... See more

Company replied

Rated 2 out of 5 stars

I started to invest with this company a few years ago, and for a quite a long time everything was OK. However, from about 2020, I have about 50 my investments defaulted and only a few were recovered.... See more

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied


Company details

  1. Investment service
  2. Non-bank financial service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

good cooperation partner

They do what they promise

30 September 2025
Estateguru logo

Reply from Estateguru

Thank you for your kind feedback! We’re glad to hear that your experience with us has been positive and that we’ve met your expectations.

Rated 1 out of 5 stars

Not an investor-friendly portal

Not an investor-friendly portal, money is scattered around, overdue loans are not handled, and the unprofessional management of the portal is placed on the investors’ shoulders through fees. Stay away!

30 September 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We know delays and defaults can be frustrating, which is why we continue to dedicate significant resources each year to recoveries. Regarding fees, we always communicate them transparently in advance, along with clear instructions on how they can be avoided where possible.

Rated 1 out of 5 stars

Shady scam platform, stay away

It is a kind of scam platform that you should avoid at all cost. Shady borrowers with the knowledge of the platform will take your money, you will wait for recovery until the end of the world. And when you are waiting Estateguru will take any money you have with inactivation fees, hidden fees and many other tricks. Just stay away.

30 September 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Every borrower on our platform undergoes a detailed screening process before their loan is listed. We also want to assure you that our recovery team is actively working on all defaulted loans, with over €62 million already successfully recovered for investors.

Regarding fees, we do our best to communicate them transparently in advance, together with clear instructions on how they can be avoided.

If you have any specific questions about your account, our customer support team is available at info@estateguru.co

Rated 1 out of 5 stars

The forever recovery of defaulted loans

8 out of 15 loans are in default and are being recovered for over 3 years now. The response from them is always the same (as it is the same under the reviews here. 60 mil recovered, I have not seen a single euro from these).

I consider myself lucky to have only lost about 55% of the money I "invested" with them because I always check my email and withdrew everything (left) before they started charging fees. Stay well clear, it may have started with good intentions, but it is now nothing but a scam.

edit: As you can see from the obviously copy-pasted answer.... As if to prove my point...

29 September 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Please be assured that our recovery team continues to work actively on all defaulted loans. Every month brings additional resolutions, and these are reflected in our public communications and monthly performance updates.

If you would like to review the details of your own portfolio, our customer support team is available at info@estateguru.co

Rated 1 out of 5 stars

Please don't spend your hard earned…

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realize its all taken as fines by estateguru due to no account activity if you dont log in asap and withdraw(why would anyone even check the account when there is nothing but default there)

24 September 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. Our recovery team continues to work actively on all defaulted loans, and we continuously resolve cases and return resources to investors. To date, more than €62 million has already been recovered.

Regarding the inactivity fee, it only applies after 12 months without new investments, and investors are always notified in advance with clear guidance on how it can be avoided — either by reinvesting or withdrawing funds.

If you would like to review your account in more detail, please contact our customer support team at info@estateguru.co

Rated 1 out of 5 stars

Too many defauts

Too many defauts, with high fees

24 September 2025
Unprompted review
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Reply from Estateguru

Hello, thank you for your feedback. We’re sorry to hear about your concerns regarding defaults and fees. If you have specific questions about your portfolio, our team will be happy to assist — please contact us at info@estateguru.co

Rated 1 out of 5 stars

Inactivity fee policy is unthical

Their 'inactivity fee' policy is an unethical way to charge users for closing their account. Your account is deemed inactive (and charged) after 11 months of no 'new' investments. Most contracts are 1 year, so they are not even waiting for the average contract to expire before taking money that is not theirs. It gets worse, many contracts are years long and bad loans will extend that time. This policy effectively assigns all your remaining money to estateguru. They say you can wait for the warning and then withdraw all your money every month so the balance is 0 euros, but of course there is a fee for that too. Also, why should the customer have to do this every month for months (possibly years) while they wait for the last few loans and reclaimed money to arrive in their account.

In short, this policy aims to claim your remaining money when you want to liquidate. This is an extremely unethical practice, and my reason for the 1-star review.

23 September 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We understand your concerns about the inactivity fee. Please note that it is only applied after 12 months without new investments, and before that, investors always receive a notification with clear instructions on how to avoid it — either by reinvesting or withdrawing funds during the notice period. The reason for this fee is that maintaining inactive accounts is a cost for us.

If you would like to go over your account in detail, our support team is available at info@estateguru.co

Rated 1 out of 5 stars

Don't invest here

Don't invest here. I have 74 loans portfolio in Estateguru and all in default. Looks like they don't do anything to get borrowers to pay back.

4 September 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. Please be assured that our recovery team is actively working on all cases, and over €60 million has already been successfully recovered to date.

For a broader overview of portfolio health and recovery efforts across markets, you can watch our latest half-year update here: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Rated 1 out of 5 stars

Runaway from this!

Runaway! Made a test with 250€! Lost it all! Even an inactive fee was charged! When they lost my money from investments and they want me to put more money lool

31 August 2025
Unprompted review
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Reply from Estateguru

Thank you for sharing your feedback. Our recovery team continues to work on all such cases, and so far, more than €60 million has already been recovered for investors.

As for the inactivity fee, this is applied only after 12 months without any new investments. Investors are informed in advance and given clear options to avoid the fee, either by withdrawing funds or reinvesting.

For more insight into portfolio performance and recoveries across markets, we invite you to watch our most recent half-year update: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Rated 1 out of 5 stars

Please don't invest in Estateguru

Please don't invest in Estateguru. Very unserious business they do. You don't have any transparency, what happened with defaulted loans. Support giving only the same reply it takes time.

But worst which applied to me recently since i haven't checked in a few months, loan got partly recovered, got some money back, but since it has been dormant, you get charged 50€ for being dormant.

Absolutely ridiculous. Avoid by all means.

22 August 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Our recovery team continues to work actively on all cases, with more than €60 million already successfully recovered. You can learn more in our latest half-year update here: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

On fees — the withdrawal fee reflects the cost of our payment systems. Rather than hiding these costs elsewhere, we’ve chosen to keep them transparent to ensure smooth operations. The inactivity fee is applied only after 12 months without new investments, and investors are always notified in advance with clear instructions on how to avoid it.

If you’d like support with your account, please contact us at info@estateguru.co

Rated 1 out of 5 stars

Legal theft

I decided to invest a significant amount of my company's proceeds into EstateGuru as the reviews at the time looked very good (before Covid) and the business plan seemed solid. After all, what can go wrong when your investments are going into properties that can be legally sold off as collateral, providing you with a high degree of safety on paper?

So I invested in about 75 projects over time, totalling over 11.000 euros. 37 have been repaid in full, 7 have been recovered (meaning the loaner defaulted, but EstateGuru got my money back via legal proceedings), 3 are partially recovered AND 27 loans are STILL outstanding 4-5 years after they defaulted, totalling 4.400 euros that I cannot get out. I have tried selling them off at significant discounts in the secondary market, but who wants to buy loans that have been defaulted for years on end without any progress?

And what has been EstateGurus response? Over a year ago, they suddenly started siphoning off 50 euros from my account every month for an "inactivity fee". So all gains in interests I might have made over the years are gone. My choice to avoid this charge is either to invest (there are no available funds in my account since I withdrew everything I could when my alarm bells started ringing) or I can withdraw money. Which of course is impossible since no one wants to buy my defaulted loans (which have been defaulted for 4-5 years) on the secondary market.

This "inactivity fee" is legal theft, plain and simple. I will NOT invest a single dime into this fraudulent business anymore and I STRONGLY advise anyone else considering this platform to avoid it at all costs! Suddenly charging users a substantial inactivity fee every month - where your only option of avoiding it is effectively to "invest" in more projects that carries a huge risk - is such a scummy and unethical move that it goes beyond words.

So, to summarise: I still have 4.400 euros on the platform tied into defaulted loans which I have no hopes of ever getting back. They have been defaulted for several years. My money will be eaten by "inactivity fees' long before they are ever recovered. So I have written them off as a lesson to myself to never invest in crowdfunding platforms ever again, no matter how good they look on paper!

Avoid this as the plague!

16 August 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. We understand how frustrating it is to have part of your portfolio tied up in long-term defaults.

Please be assured that our recovery team continues to work actively on all such cases, with more than €60 million already successfully recovered to date. You can find more on portfolio progress in our latest half-year update: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Regarding the inactivity fee, it is applied only after 12 months without new investments. Investors are always notified in advance with clear options to avoid it — either by reinvesting or withdrawing available funds.

Rated 1 out of 5 stars

Estateguru legally scams & steal your money

This is how Estateguru legally scams & steals your money:

Investor put their money in various projects/loans because the website "advises" you to diversify, resulting in several loans of small amounts running for many months.

However, many of the loans are not paid back and take several years hoping to be resolved.

As a result :

1) Inverstors do not put more money and stop investing waiting for their money back... So Estateguru very cleverly applies fees/penalties for "inactivity".

Either you lose money by being active or you lose money by being inactive. Very smart business plan.

2) As most of the loans are "diversified" and split in many small amounts, it means that you receive little sums here and there but the moment you want to transfer this money on your account... you have withdrawl fees to pay which are very high compared to the little sums you receive and kills your profitablity (you actualy lose money)

This forces you to leave the money on their accout and wait... but remember, when you wait you have fees/penalties or your money gets eaten by inflation.

So if you take your money out you lose and if you leave it you lose. Very smart business plan

Run away from this type of legal scams.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Not possible to withdraw money

Not possible to withdraw money. BUT charging for not withdrawn money. Zero reaction to my 4th support request in several months. Scam

7 August 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We are sorry to hear about the difficulties you’ve experienced and will look into why your support requests have not received a satisfactory response.

Rated 1 out of 5 stars

Taking out all my money from the…

Taking out all my money from the platform, all time avarage interes 3.62%, not worth holding your money. Also they charge to take money out and if your have defaulted loans waiting for your money to come back then they will charge 10€ for additional 'inactive account' fee. Total scum business. Not recommending it.

6 August 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We regret to hear that your experience with returns and fees has not met expectations.

The inactivity fee is applied only after 12 months without new investments, and we always send prior notification with clear instructions on how to avoid it by either reinvesting or withdrawing funds.

Rated 1 out of 5 stars

They are suspected of fraud and they did an INTERNAL investigation?

EstateGuru promoted its risk management to attract investors. Yet almost all of the German loans went straight into default. In their updates, they claimed they were having difficulty recovering funds because the borrowers were "hostile." All of them? How is it possible that none attempted to repay? This suggests they may have loaned significant amounts to only a few individuals — which raises serious concerns about possible fraudulent activity within the company.

When confronted, the CEO stated that they were conducting an internal investigation. But is that really acceptable? This situation demands a criminal investigation by the authorities, not a private internal review.

Furthermore, the company should not be allowed to hide behind its "ongoing investigation." The CEO owes the public a full and transparent explanation of what happened. Personally, I would recommend contacting the Estonian government to request official action.

PS. EG, do not bother replying with some "We understand your frustrations,"copy and paste nonese. Your actions show us you don't care.

1 August 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We acknowledge your concerns about the German market. For more context on how our portfolio is performing across different regions, including Germany, we’ve shared a detailed video update here: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Rated 1 out of 5 stars

Unloyal practises

Unloyal practises. In case you miss their email they charge you 10 euro for "inactive account". If I am lucky to get back my money from defaulted German loans I will never ever use this platform again!

3 August 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. The inactive account fee is applied only after 12 months without new investments, and we always notify investors beforehand with clear instructions on how to avoid it — either by reinvesting or withdrawing funds during the notice period.

We will continue our recovery efforts on all defaulted loans, including those in Germany, and to date more than €60 million has already been successfully recovered across markets. If you have questions about your account, our support team is available at info@estateguru.co.

Rated 5 out of 5 stars
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Reply from Estateguru

Thank you for your kind words! We're really glad to hear you've had a positive experience with both our service and our team. If there's ever anything we can help with, feel free to reach out anytime.

Rated 1 out of 5 stars

Terrible

Terrible. Lost money. Money stuck in a loan for 4 years, they cannot repay it. And they are charging 10 € for my innactive account. How can I be active user if I don't get any money from it?

31 July 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We understand how frustrating it is to wait on recoveries. Please know that our recovery team continues to work actively, and over €60 million has already been successfully recovered. You can learn more about how we manage defaults here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

The inactivity fee only applies after 12 months without new investments, and we notify investors in advance with an option to avoid it. If you have questions about your account, feel free to reach out to us at info@estateguru.co

Rated 1 out of 5 stars

Defaulted Loans and Broken Promises

I’ve been on the platform since Covid. I’ve put in about £16k and withdrawn around £6k, including any earnings. Despite their repeated reassurances that “cases take time” and updates about collateral, over 30 of my loans have been in default and “in recovery” for more than two years. That means £10k of my capital is locked up in defaulted loans.

It’s also incredibly difficult to track updates. You have to open each individual loan and scroll through long, generic, copy-pasted messages.

If you’re considering where to invest your money, I’d strongly suggest looking elsewhere.

29 July 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how disappointing it is to have a large part of your portfolio tied up in long-term recoveries. Please be assured that our team continues to work actively on all defaulted loans, and over €60 million has already been successfully recovered to date.

We’ve also made the decision to share updates only after significant milestones are reached, to protect the legal integrity of the process. For more details on how we handle recoveries, you can read here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

We value your input and are always working to improve both transparency and outcomes. If you’d like to discuss your portfolio further, our support team is happy to assist via info@estateguru.co

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