I had the accountant Allistar (i hope i spelt his name correctly) who helped speak me through every question i had, even if i didn’t know what the question was. He was extremely kind & patient while e... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Etax is a great way to do your tax return. I've been using them for many years. Love how you can upload all your documents. The prefilled areas and information prompts make it so easy. Communication... See more
Company replied
I have used Etax for as long as I can remember and I can honestly say, for as long as they’re in buisness, I will not go anywhere else for tax time. They are incredible and communication and ensuring... See more
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Company details
About Etax
Written by the company
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Written by the company
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, TWO accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
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4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Nice and Easy
Nice, easy and quick services for doing the tax return. Definitely introducing to someone if anyone ask me.
8 September 2025
Unprompted review
Reply from Etax
Thank you for taking the time to review our service Linhai, we appreciate it. Glad to hear you found our service easy and quick to use. Can't wait to assist you again in the future!
Etax user since 2005, only way I'll ever do my tax
I've been using etax since 2005 and will simply not do my taxes any other way. During the early, clunky, years of reporting, when I had lots of HECS debt and the system was a lot slower, the service was outstanding, even then. I felt the team listened to my many complex questions, sought answers and the best outcome for me. But they were always honest and straightforward about what I needed to do, what I owed, and what I needed to do next (there were many years of living overseas when things got a bit tricky). Even though these days my tax returns are very run-of-the-mill, etax still manages to make the process easier. They actively look for ways to save me money, and the small fee they charge is tax deductible. I love how over the time I've been a customer they have always strived to improve their automated service, while still having a responsive team of experts who are when you need them.
12 September 2025
Unprompted review
Reply from Etax
Wow, thank you for such a thoughtful review Sinead! We really appreciate you sticking with us since 2005. It’s great to hear we’ve been able to help through the tricky years, and that you’ve seen and enjoyed the improvements we’ve made along the way. We’re so glad tax time feels easier for you with our team of accountants, and we look forward to being here for you for many more years!
Reply from Etax
Hi Helen, thank you for your 5 star review - we really appreciate it. Fantastic to hear you found our service easy, helpful and our team of accountants communicated well with you. Looking forward to helping you again next year!
Etax Accountants
Etax Accountants made lodging my tax return quick and stress-free. Their platform is easy to use, they picked up extra deductions, and communication was excellent. Highly recommend!
4 September 2025
Unprompted review
Reply from Etax
Wonderful to hear Vaani! Thank you for your recommendations, we're so glad you found our service quick and stress-free to use. See you again in 2026!
Awesome service
Awesome service
Very quick and simple to use.
Tax return completed in 15minutes.
Suggested deductions I would not of considered.
Highly recommended
7 September 2025
Unprompted review
Reply from Etax
Many thanks for the amazing 5 star review and recommendations David, we really appreciate it. Glad to hear you found our service quick and simple to use, plus you liked our deduction suggestions. Our team of accountants can't wait to assist you again next time!
Terrible service
Initially when the lodgement looked easy and straightforward, the service was good. The accountant I spoke to on the phone was very sweet.
The moment things got out of normal, any accountant that saw my message (assuming it wasn't the same accountant everytime) just kept dragging their feet and asking me to wait. If one of you had just checked with ATO whether everything was on track when I requested, we would have known about the issue then and I could have sorted it out and gotten my refund 3-4 weeks ago. I know this for a fact because I have confirmed this myself with ATO multiple times. Instead I had to do everything myself. I should have just stuck to my usual accountant, just gone face to face like I do every year, instead of feeling like it will be a hard task with my little baby while on maternity leave. He would have been amazing like he is every year and the cost in the same. Plus I would have saved all the 50 odd dollars that I had to pay as overdue fees for everything waiting for my tax return.
I will definitely not be recommending etax to anyone, not that it is going to affect you guys much.
Terrible terrible service when things get out of typical.
Let's see if they leave this review up or just have it deleted saying it's not "objective".
I have been objective and stated facts clearly and have proof of all the messages between us.
5 September 2025
Unprompted review
Reply from Etax
Hi Kia,
Thanks for taking the time to leave us such detailed feedback about your experience this year. Your experience has definitely not been up to scratch and from reading through the various delays you experienced with receiving your refund from the ATO, you have every right to be frustrated!
We have no way to have reviews taken down from our page, and have no intention of doing so even if we could. Your experience was not up to scratch; and for that we apologise!
While we aren’t able to discuss tax return specifics in such a public forum as a review site, we can assure you we will discuss your case internally with our accounting managers so that we can improve our service going forward.
As you’ve asked us not to have an accountant follow up with you, we’ll respect your wishes except for a brief message acknowledging we’ve received your most recent correspondence to us. However, if you are at all willing to have a manager reach out to speak with you about your experience, please send us a message on feedback@etax.com.au and we’ll get that arranged for you as soon as possible.
Apologies once again Kia, and thank you again for taking the time to write us such detailed feedback.
Kind Regards,
Etax Accountants
Reply from Etax
Thanks for such an awesome review Sonya. We really appreciate it! See you again next year :)
Great Site For An Easy Tax Return
The Prefill feature saves a heap of time, the site is very easy to navigate, and there are suggestions on what I can enter based on my previous tax returns.
2 September 2025
Unprompted review
Reply from Etax
Hi Steve, it's awesome to hear you found our tax return easy and helpful. That's always our goal! Thank you for taking the time to give us a 5 star review. :)
Etax is worth it!
so far, the process has been efficient and very very supportive... i felt important and the questions were answered quickly and with a solution.
2 September 2025
Unprompted review
Reply from Etax
You definitely are important to us Kyone! Thank you so much for such a wonderful review. We look forward to looking after you again next year!
Just the best!
Just the best! Easy, cheap and great return. Better than my original tax agent which is why I've been with Etax for 3 years now.
2 September 2025
Unprompted review
Reply from Etax
Wow! We couldn't ask for more than that Mal. Thank you so much for taking the time to leave your awesome review! See you next year! :)
Enquired for a tax return, changed my mind and eTax didnt want to refund any of my deposit money
Enquired for a tax return and paid a deposit for the process to begin, I changed my mind to use eTax within 24 hours and messaged to have my money spent for starting the process refunded and heard zero information back when I sent multiple messages in the message section of the eTax return I started. I'd give zero stars for the lack of anything, I only had a robot respond to me which is unreal...
24 July 2025
Unprompted review
Reply from Etax
Hi James,
We're sorry to hear you were frustrated with your experience this year. We can assure you, there aren't any robots responding to client enquiries, only our accountants. However, it doesn't sound like your initial communication was up to our usual high standard, and we sincerely apologise for the inconvenience. Any time a client has less than a 5 star experience, we always do our best to make things right.
As soon as we received your review, we escalated your file to one of our senior accountants. We understand they were able to get in touch with you yesterday to explain what's happened and offer a resolution. We understand you were happy with the resolution but please don't hesitate to reach out to us via feedback@etax.com.au if you have any further questions.
We sincerely hope your opinion of Etax has improved since you first wrote your review. Thanks again for bringing this to our attention.
Kind regards,
Etax Accountants
Reply from Etax
Thank you for taking the time to review our service Hayley, we appreciate it! Our team of accountants are so pleased you found our service easy to use and you like completing everything from the comfort of your own home. See you again in 2026!
Impeccable Customer Service
Made doing 3 years worth of tax refunds so easy and seamless, completely took out the stress of doing tax, the customer service is on another level i took almost a month to get certain information and my accountant not only forwarded the refund through the day after but found another $1100 to get chucked on on top, recommending to everyone
28 August 2025
Unprompted review
Reply from Etax
Hi Gideon, wow - thank you so much for using our service and for the amazing review. We're so glad to hear you found our service easy to use, seamless and our team of accountants were able to take the stress out of tax time for you. We always aim to get the best refund possible for our clients, so we're glad we were able to claim extra money back for you! Can't wait to assist you again next year :)
Would recommend
I always have an easy, smooth and quick tax return through Etax.
28 August 2025
Unprompted review
Reply from Etax
Thanks Jess! Easy, Smooth and Quick is what we're all about, so it's great to read we nailed it for you! See you again next year!
Stress free tax
This is so easy to use..they take the stress out of tax. If you are worried you can talk to someone to put your mind at ease.
25 August 2025
Unprompted review
Reply from Etax
Thank you so much for your kind words Suzette. That's exactly how we want our clients to feel, so your review has made us very happy. Hopefully we'll see you again next year! :)
Such a great service
Such a great service, made easy and accoutant's very helpful.
So good to be able to complete your tax return in your own home at you own time.
25 August 2025
Unprompted review
Reply from Etax
Many thanks for taking the time to review our service Rach, it's appreciated. Glad you found our service easy to use and our accountants were helpful. A lot of our clients love being able to complete their tax return from the comfort of their own home, so we're glad you agree! Can't wait to assist you again in the future.
ETAX SUPER FAST !
Etax is fast and convenient way to lodge your tax return.
25 August 2025
Unprompted review
Reply from Etax
Hi Fiona, thank you for your 5 star review! Our team of accountants are so pleased to hear you found our service fast and convenient to use. Look forward to seeing you again next time.
Easy and great way to file the returns
21 August 2025
Unprompted review
Reply from Etax
Thank you so much for taking the time to review our service Jacob - we really appreciate it! Glad to hear you find our service easy to use and helpful. See you again in 2026 :)
Simple process
Simple process. They use data already collected and combine it with individual needs. They are amenable to questions and respond quickly.
20 August 2025
Unprompted review
Reply from Etax
Thanks for taking the time to review our service David. We're so glad you found our service simple to use and our team respond quickly to your questions. See you again next year!
Reply from Etax
Hi Jessie, thank you for your 5 star review! Our team of accountants are so pleased to hear you found our service easy to use and helpful. Look forward to seeing you again next time.
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