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Etix Reviews 9,656

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TrustScore 4.5 out of 5

4.3

Event ticket seller
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of purchasing tickets, often noting that the process is straightforward and efficient. Many people also praise the staff for their exceptional helpfulness, patience, and professional demeanor, making interactions pleasant and informative. Reviewers appreciate the smooth user experience and the ability to secure desired tickets without difficulty. However, some customers encountered issues with the website, reporting difficulties with navigation, error messages during card entry, and problems with specific payment methods like Apple Pay. A few people also expressed frustration with the ordering process, citing delays, unexpected postponements of sales, and challenges in securing tickets together or receiving clear information about their purchases.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease and speed of finding event... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers found the website easy to... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and fast,... See more

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and efficiency of... See more

Price

Consumers find price to be ambiguous. Many reviewers express frustration over hidden charges, unexpected... See more

Based on these reviews

Rated 4 out of 5 stars

It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more

Rated 4 out of 5 stars

Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more

Company replied

Rated 4 out of 5 stars

It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.

Company replied

Rated 4 out of 5 stars

It was very easy to purchase my ticket but I was disappointed that I could only put my ticket on my phone if I had an iPhone. We Android users are left out.

Company replied

Company details

  1. Event ticket seller

Written by the company

Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

You need more customer service people

You need more customer service people. I was on the phone waiting for over an hour only to be told my free tickets I received when I renewed my membership couldn’t be used due to black out dates. A greedy rule. For the money you charge for tickets and memberships, I’d think you could afford more employees so one wouldn’t need to wait so long for service. The person that did help me was polite and helpful.

8 October 2025
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Reply from Etix

Hi Brian,

Thank you for sharing your experience. We’re glad to hear that our representative was helpful, but we regret the long wait time you encountered. Membership benefits and any blackout dates are set by the venue, and we follow those policies as their ticketing partner. We’ll be sure to share your feedback with both the venue and our team so we can continue working to improve the overall experience.

Regards,
Etix

Rated 5 out of 5 stars

Easy Process

The tickets were complete, sent on time, and easy to print. The instructions given for how to print and send to Apple Wallet made the whole process very easy.

8 October 2025
Rated 5 out of 5 stars

One confusing moment

One confusing moment, when it was not clear how to add the second ticket to our reservation. We ended up ordering our tickets separately.

8 October 2025

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