It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.
Company replied
It was very easy to purchase my ticket but I was disappointed that I could only put my ticket on my phone if I had an iPhone. We Android users are left out.
Company replied
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Easy to get the tickets you need
The agent that assisted with the booking new exactly what I needed and made suggestions to make the experience better,
8 October 2025
Reply from Etix
Thank you for your feedback!
The sale was delayed after waiting…
The sale was delayed after waiting online in Que for quite some time we were told sale was postponed after waiting.
The next day the que was long even though I got online early. I waited for the tickets for over an hour.
My tickets were not delivered until nearly a week before the event. I did not receive a receipt with explanation of my seats to Keeneland.
Tickets finally came my email after I inquired about them since my credit card was charged weeks ago.
Now my 7 tickets are not together. My friends will be a long way from the party we planned.
I’m planning to apply for refund on three tickets since they are in section A while the other four are in section F. Neither section was my preferred selection when I purchased.
This experience has made me question ever purchasing tickets again
8 October 2025
Reply from Etix
Hi Patricia,
Thank you for sharing your feedback. The popularity of Keeneland, along with the limited availability of tickets, can certainly cause frustration. We apologize and will pass along your concerns.
Regards,
Etix
Reply from Etix
Thank you for your feedback!
Ease of selecting seat
Ease of selecting seat, price, and printing out ticket.
Website was extremely easy to navigate.
8 October 2025
It was simple to use.
8 October 2025
Representative was very helpful
Representative was very helpful. Explanation was clear. I was able to purchase my tickets.
8 October 2025
Online easy to order tickets and easy…
Online easy to order tickets and easy to pick seats available.
Been there once great entertainment great staff.
8 October 2025
rejected card twice then accepted it
rejected card twice then accepted it, apple pay would be simpler
8 October 2025
Reply from Etix
Hello,
Thank you for reaching out. While Apple Pay is available on our platform, each venue chooses which payment methods to enable for their events. We’ll share your feedback with the venue, and we appreciate you letting us know.
Regards,
Etix
Helpful, Knowledgeable Staff are important
The staff was very helpful and responsive.
8 October 2025
Easy Pleasey
My experience in ordering and receiving the e tickets was very easy to complete.
8 October 2025
Concert and ride bands
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
8 October 2025
I tried adding entry tickets and…
I tried adding entry tickets and parking ticket in the cart and it was not possible.
8 October 2025
Reply from Etix
Hi Melissa,
Thank you for your feedback. You are correct, and the venue has opted not to allow purchase of parking and entry in the same cart. We apologize for any inconvenience this caused.
Regards,
Etix
Very easy to do.
It was very easy and I was able to store my ticket in my Apple wallet.
7 October 2025
Easy easy easy.
8 October 2025
I call the box office direct and the…
I call the box office direct and the young man who assisted me , was excellent. Good interpersonal skills.
8 October 2025
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