It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... See more
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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It was easy to purchase tickets!
6 October 2025
Reply from Etix
Thank you, Lisa. We're happy to hear it!
Today is the concert and I have no…
Today is the concert and I have no tickets. Ordering them went fine. Just a general admission ticket. Hopefully they arrive soon. If I can't get into the concert I am going to be so pissed off.
8 October 2025
Reply from Etix
Hi Denise,
Our system shows your tickets were sent to you on 10/8/25, just after your online order was placed. The email with your tickets was sent from confirmation@etix.com. Please check your inbox, spam and trash folders, just in case your email provider filtered the email. If you are still unable to locate it, you may use our Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) to have it resent to you.
Please also know the Lincoln Theatre box office staff will be able to look up and validate your order using your email and name. Enjoy the show!
Regards,
Etix
I was unable to exchange my two tickets…
I was unable to exchange my two tickets to a different table even though I purchased 6 more tickets !
Also I have yet to receive a receipt or confirmation for my 8 ticket purchase.
7 October 2025
Reply from Etix
Hi Denise,
Thank you for reaching out. For highly popular events like The Polar Express, exchanging to a different location is sometimes not possible because the cars are sold out. If you have not yet done so, you are welcome to reach out to the railroad call center to see if an exchange is possible.
Our system shows your tickets were sent to you on 10/7/25, just after your order was placed. The email with your tickets was sent from confirmation@etix.com. Please check your inbox, spam and trash folders, just in case your email provider filtered the email. If you are still unable to locate it, you may use our Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) to have it resent to you.
Regards,
Etix
Service was excellent!!!!
7 October 2025
Concert was cancelled, but not notified
Easy to work with, but they did nothing to notify me about the cancellation of a recent concert. All I got was a credit on my bank records, but no other notification.
8 October 2025
Reply from Etix
Hi Michael,
Thank you for reaching out. We see a few orders in our system for the email you provided, but do not see any for which the venue has informed us of a cancelation. We want to be sure there is not a miscommunication, and certainly don't want you to miss out on an event. Please reach out to feedback@etix.com and provide the details of the event to which you're referring and a member of our team can further assist.
Regards,
Etix
Why do you no longer have an App?
I am sad to find out you no longer have an app and can no longer transfer 2 of my tickets I want to sell :(
6 October 2025
Reply from Etix
Hi Sue,
Thank you for your feedback. Historically Etix has not had a patron app, but we are pleased to be launching an app in 2026 that will allow you to view and securely share tickets.
Until then, your tickets can be printed at home and shared physically, you may print to .pdf and share digitally with a friend, or you may save your mobile ticket to your Apple Wallet and share that way as well. We hope that helps!
Regards,
Etix
My tickets were not at will call. I had to go and prove to the box office that I purchased the tickets. Luckily, I had my phone.
My tickets were not at will call.
7 October 2025
I was hesitant to get my tickets…
I was hesitant to get my tickets electronically, but found it to very easy and efficient.
8 October 2025
Thanks for the tickets
8 October 2025
never got email for the the tickets has…
never got email for the the tickets has to call.
7 October 2025
Reply from Etix
Hi Jan,
Thank you for reaching out. Our system shows your tickets were sent on 10/3/25, just after your online order was placed. The email came from confirmation@etix.com. Please be sure to check your spam and trash folders, in case the email was accidentally filtered.
In the future, we also offer an Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) that allows you to request a resend of your confirmation email, which contains your tickets.
Regards,
Etix
It was easy to buy tickets
8 October 2025
Great guide tour.
8 October 2025
Reply from Etix
Thank you for your feedback!
Went smoothly with NO Stress.. nice change
It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the intense demand is controlling but I wish there was a more orderly, less stressful process.
7 October 2025
We got the wrong seats and paid way too…
We got the wrong seats and paid way too much for your services!
8 October 2025
Reply from Etix
Hi Gordon,
We see a valid order in our system for an upcoming event. If you feel you received the wrong seats, please reach out to feedback@etix.com and a member of our team will assist.
Regards,
Etix
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