It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... See more
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
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Reply from Etix
Thank you for your feedback.
Basically the experience was good with challenges
Basically the experience was good. However, it was a bit challenging trying to get a ticket for my husband that need a wheelchair accessible spot.
6 October 2025
effing emails
every time i buy tickets i get emails i don't want and have to unsubscribe.
8 October 2025
Reply from Etix
Thank you for your feedback.
3rd ticket wouldnt print.
8 October 2025
I entered 2 different cards and your…
I entered 2 different cards and your website kept saying I was entering the card information wrong. I double and triple checked that all the information was correct and because of this error message, I missed out on getting Tickets. This error message popped up 6 times total, for 2 different cards. I had the cards right in front of me and made sure I verified the information was correct each time. I won’t be using this site again after this negative experience.
8 October 2025
Reply from Etix
Hi Steven,
Thank you for your detailed feedback and we apologize for the frustration. We will pass this along to our team to review and make improvements.
Regards,
Etix
It was easy to purchase tickets but did…
It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.
8 October 2025
Reply from Etix
Hi Rosanne,
Thank you for your feedback. As the contracted ticketing provider for our venue partners, we often do not have complete details about the performing artists. We suggest fans contact the venue directly with questions regarding event specifics, as they will have the most up-to-date information. We're pleased you had an easy ticket purchasing experience.
Regards,
Etix
Didn't receive confirmation email
I purchased tickets on a Friday. I didn't receive a confirmation email but my debit card was charged. I spent time trying to email the site I purchased the tickets from. Neither email on that site worked. I found a site with another email. No response. I called the number on the second site. They gave me the web address for Etix. I finally got my confirmation on Wednesday of the following week. It took a lot of effort.
8 October 2025
Reply from Etix
Hi Cristi,
Thank you for your feedback, and we apologize for any frustration. Our system shows your confirmation email was sent within one minute of your purchase, so we can't say for sure what happened. All purchase emails are sent from confirmation@etix.com, though we have found that sometimes these emails get auto-filtered by email providers.
It sounds like you located our Order Lookup tool (https://etix.com/ticket/?orderLookup=true), and we're glad that worked for you. We hope you enjoy the show!
Regards,
Etix
ETIX is consistently reliable
ETix app is consistently reliable. Entry into event venue is easy.
6 October 2025
Reply from Etix
Thank you for your feedback!
Reply from Etix
Thank you for your feedback!
Received return email on same day i…
Received return email on same day i sent . My wuwstion was answered
7 October 2025
Ease of purchase
8 October 2025
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