ETOREN Reviews 2,229

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting that products arrive earlier than expected and are well-packaged. Many people are satisfied with the product quality, highlighting that items are new, as advertised, and fully functional. The selection of products and competitive pricing are also frequently mentioned as positive aspects, with consumers appreciating the ability to purchase items not readily available elsewhere. However, some customers also noted issues with order tracking, mentioning a lack of updates or delayed information, which caused concern. A few people reported receiving products with opened packaging or that appeared to be second-hand, raising doubts about authenticity and quality control. There were also occasional complaints about slow delivery times or the inclusion of incompatible chargers for their region.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and punctual... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction with their orders,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the great prices, with some noting that they were... See more

Quality

Clients share positive opinions on quality. Many customers report that products, especially phones, arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Huawei Pura X arrived within 18 days after order in Germany by DHL - no problems with customs. DroiTong container for English apps is already installed. EasyAbroad can be installed via the Huawei... See more

Rated 5 out of 5 stars

Perfect service. Delivery was shorter in time than initially indicated. Only Problem was: DHL. The package landed in Paris, then went to Brussels, back and forward twice, then was stopped. Finally it... See more

Rated 5 out of 5 stars

Ordered my new Oppo Find X8 Pro on Etoren website. Took about 2,5 weeks until delivery. Don't worry if you get no shipping updates, because it will just be delivered without shipping updates. A day... See more

Rated 5 out of 5 stars

Never heard about the site before, so I took a leap of faith and made a very expensive order of Huawei Mate XT Ultimate. The expected delivery date was ~a month and a half into the future, and for the... See more


Company details

  1. Mobile Phone Shop
  2. Camera shop
  3. Mobile Phone Accessory Shop
  4. Electronics store
  5. Home audio shop

Information provided by various external sources

Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service


Contact info

  • 73, Ubi road 1 , Oxley Bizhub 1, 408733, Singapore, Singapore

  • etoren.com

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, always on time

This was my 2nd time ordering from ETOREN and the 2nd time my device had arrived far earlier (just a week) than the many-week estimate, very impressive. I will certainly be using them again in a few years for my next phone.

9 September 2024
Rated 5 out of 5 stars

Etoren are very easy to do business…

Etoren are very easy to do business with, from the ordering process to delivery. Communication is great, they will advise of delays or issues with certain device colours. Specified delivery times are adhered to; have never had a problem with buying from Etoren. Recommended. The only negative I have is the speed of their web site, but thats a minor issue.

26 August 2024
Rated 5 out of 5 stars

Super Fast Delivery

Super Fast Delivery. Product reached me before the estimated delivery time. Delivery in good Condition. During the order I am having little bit fear. Product will reach me or not. It is a very good experience. Also the delivery partner DHL done the excellent Job. Good updates and follow up for custom clearance etc. Finally All went well. Thanks for Etoren to bring my Dream mobile in my hand.

21 August 2024
Rated 4 out of 5 stars

Etron honoured my request for cancellation and full refund

I placed an order from Canada but changed my mind after the delivery dated was updated to a later time that did not suite me. I requested to cancel the order within 24 hours after placing it. Response from customer service was a little slow ( 3 days) but they did agree to a cancellation and full refund. Will consider purchasing from Etoren again if they have what I need and the price is right.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank You Etoren and DHL India.

Thank you Etoren and DHL India for Import and Protect my Parcel. But when This was received by Local (Indian) Delivery Scam centre they are Destroyed my Parcel Security.. actually third Class like scam centre local (Indian)delivery centre .. Im scared Import for upcoming Product from Etoren.

20 July 2024
Unprompted review
Rated 1 out of 5 stars

Have pay Oppo watch

Have pay Oppo watch , wait 6 Weeks for now ,nothing received,seller send me Tracking Number , 4 Weeks nothing See , ITS Bad service , i Happy have pay with PayPal, PayPal give me Money Back , buyer protect , Trust Not the seller , 0 Points for Etoren , careful

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Bad experience I had to pay 100 euros…

Bad experience I had to pay 100 euros in customs, of which half are for DHL, having already paid 50 euros in shipping costs on this page

12 July 2024
ETOREN logo

Reply from ETOREN

We would like to provide further insight left out in your review which bends the context. Your delivery address in Spain is the Canary Islands. Before shipping your order, we have exchanged several emails to communicate that the address is not in EU custom union and VAT will be charged at customs. You confirmed to go ahead and we proceeded to ship your parcel. In case of shipping fees, they are displayed clearly at checkout page and you have accepted. Before shipping, we have also assisted to correct your address due to the one you provided not recognized by DHL system. Despite our transparent communication and efforts to process your order. We feel puzzled to receive your review.
We understand that you are not happy about VAT imposed by customs at Canary island. Unfortunately, we have no control over the Tax policy in Canary Island and wish we were able to do more. We sincerely appeal for you to support honest efforts from us by giving us a fair review.

Rated 5 out of 5 stars

I was at first doubtful because it…

I was at first doubtful because it haven't heard of etoren before in india. But I did took the risk and ordered . Now am surprised to see that they are genuine and quite fast. Ordered received on time. Hope to order in future again. Am satisfied of course.

28 June 2024
Rated 5 out of 5 stars

Good condition

Customer Service answered question quickly and concisely. Received the product and I am happy with it.

21 June 2024

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