So easy to set up this travel sim, we chose the 30 day plans with unlimited calls as we were travelling through several states here in the USA. The sims worked as soon as we landed from the UK which w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I,ve purchased the Antalya Turkey TraveleSim from ETravel.com second time. On both occasions the esim coverage and reception were very good. I got 10GB esim because I was there for one week a... See more
Company replied
For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more
Company replied
It's great that you can choose a product providing internet access in both Canada and USA. It's esas to install. Remember, when the phone asks for a PIN code, press 0000. eTravel SIM is a lot cheaper... See more
Company replied
Company details
- Telecommunications service provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
- Travel deals
Written by the company
ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Contact info
1 Tampines North Drive 1, #06-08, T-Space, 528559, Singapore, Singapore
- + 6592361258
- support@etravelsim.com
- etravelsim.com
4.0
Great
761 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Desperate to find an eSIM as my UK…
Desperate to find an eSIM as my UK add-on for my trip to the US was fast running out, I found travels via google and looked it up. The site was easy to navigate, the plans were clear and flexible. I think it took me a total of 10 minutes from finding the site to activating my eSIM.
I wouldn’t hesitate to recommend.
27 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Ronald Eve, We are delighted to hear that you found our eSIM services easy to install and our eSIM performed seamlessly for you throughout your recent trip to the UK. It's wonderful to know that we could contribute positively to your travel experience.
Your positive feedback and recommendation are highly valued and truly appreciated.
Thank you,
Team eTravelSIM
Anything less then 5 stars is a fake…
Anything less then 5 stars is a fake review we came to turkey on 20th the moment our plane landed we was automatically connected to the data this service provides full bars and very trustworthy I am absolutely amazed by this 2025 technology as its the first time iv used Esim.
20 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, Thank you posting a 5 star review of our eSIM services. We are delighted to learn of your satisfaction with our eSIM services.
Thank you,
Team eTravelSIM
First Class Support
Great online service and troubleshooting by Sanjay! Thank you.
21 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Ivor Ramphal, Thank you for taking the time to post such a positive review of our services. We are absolutely delighted to hear that our team was efficient and prompt to resolve your complaint.
Thank you,
Team eTravelSIM
Fast and convenient
Just travelled to Miami via trans Atlantic cruise and needed data to communicate with contacts. Upon searching for options online I found Etravelsim and found their packages very reasonably priced compared to others. Ordering and paying was a breeze, so I was online within minutes. Would definitely recommend to others!!!
16 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Tak Mah, Thank you for taking the time to post such a positive review of our services. We are absolutely delighted to hear that you had a great experience with Etravelsim and found our packages to be very reasonably priced compared to other providers in the market.
Thank you,
Team eTravelSIM
consistent and reliable
I have used the etravelsim both in the US (California, Washington state and New England) and Greece. Delivery was simple and customer service was great when I had initial difficulties. Data service is consistent (although I had no service only in Florida). I would definitely use again.
17 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
HI Fran h, Thank you for taking the time to share your positive experience with our eSIM services. We are truly pleased to hear that you found the eSIM delivery process simple and that our customer service team provided great assistance when you needed support.
Thank you
Team eTravelSIM
Best application for internet!
I have been using this application for several years for my travels. Everything works very well. Easy to top up the internet. When there is a problem, the support service provides assistance until the internet starts working. Since I recommend it to everyone.
16 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Inara Uzolinai, We are glad to hear about your positive experience with our eSIM services. We are truly pleased to hear that you found our customer service team provided great assistance when you needed support.
Thanks for the recommendation.
Team eTravelSIM
Easy to install
Easy to install, activate and no problems during use. Needed a quick eSim for an unexpected extension to my holiday and this fit the need.
10 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, Thank you for your kind words regarding our eSIM services. We are delighted to hear that you found the eSIM easy to use, and it worked well on your trip.
Team eTravelSIM
Great Customer Service
I purchased a small $5.50 eSIM from ETravelSIM to TEST out the Dual SIM operation of my Samsung S25-Ultra thinking the eSIM plan provided Voice Calls, SMS, and Data before going on vacation to Europe. I did not recognize that the plan details on the web page did not update to provide the exact details of the plan that was selected; it only provided the general range of features for all the plans available for that location (USA).
I installed the eSIM and internet access was excellent. The installation instructions were not perfect for my phone; but that is normally expected. I tried to make a voice call and send a SMS; but both failed. I spent some time trying to troubleshoot the problem and then contacted ETravelSIM's support email asking if the plan I purchased was data only.
ETravelSIM replied to my email in 6 minutes. It turns out the small plan I selected only provided Data and they suggested another plan that included voice calls and SMS. That plan was more than i was willing to pay just to test out the dual SIM operations of my S25. I explained that the purchased plan would have no benefit to me unless it had voice calls and SMS features. I asked for a refund; though I did not expect one. ETravelSIM immediately authorized the refund and within 30 minutes the money was already refunded into my PayPal account.
This is probably the best customer service I can ever remember receiving. ETravelSIM provided this good of customer service for a $5.50 purchase. WOW!
13 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, thank you for posting the review for our services. We are glad to hear that your team was able to resolve your query/request. Your positive feedback is greatly appreciated.
Thank you for the 5 star rating.
Team eTravelSIM
Excellent
I ordered a sim for Morocco. The sim worked exactly how i needed it to with excellent coverage. No problems at all and the team are also very helpful. Would definitely get it again
5 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, We are very pleased to hear that the SIM card provided by us met your expectations and worked exactly as you needed, offering excellent coverage during your usage. Your positive feedback is greatly appreciated.
Thank you
Team eTravelSIM
I purchased a package but no package was delivered
I purchased a package, the amount was deducted from my account, but the system showed a failed transaction. I contacted customer service twice: the first time I received a response but no solution, and the second time no one replied. If no one addresses this and the payment isn’t refunded, it feels like a scam. I need this resolved as soon as possible.
9 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Elham, Apologies for any inconvenience caused to you. You are requested to send your order details or registered email id so that we can check and solve the complaint.
Update: We are waiting the details requested.
Thank you,
Team eTravelSIM
Good professional service
Sanjay answered my question very quickly and professionally.
7 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Keren, thank you for posting 5 star review to our services. We are truly pleased to hear that your customer care team was quick and professional to answer your queries.
Thank you
Team eTravelSIM
Great and prompt support
Great and prompt support - fully appreciated.
6 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, Thank you so much for taking the time to post a review regarding your experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team.
Team eTravelSIM
Fast response from Sanjay customer…
Fast response from Sanjay customer service from etravelsim
Very helpful in solving my issue with QR Activation
Thank you !
5 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Bena, Thank you so much for taking the time to post a review regarding your experience with our eSIM services. We are truly delighted to hear that our customer care team promptly attended to your complaint, and resolved it.
Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team.
Team eTravelSIM
Excellent rates plus they gave me good…
Excellent rates plus they gave me good service when I had trouble. Always check the e-sim before you leave the airport so you have wifi.
3 November 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
HI Leor, We are delighted to receive your positive feedback regarding your recent experience with our team. It gives us immense pleasure to learn that our team was quick to respond and effectively helped you.
Thank you
Team eTravelSIM
Everything went smoothly after I…
Everything went smoothly after I contacted the support. Sanjay could help me out a lot and fixed my problem quickly.
30 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Malte Knillmann, Thank you so much for taking the time to post a review regarding your experience with our eSIM services. We are truly delighted to hear that our customer care team promptly attended to your complaint, and resolved it. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team.
Thank you
Team eTravelSIM
Very helpful
Sanjay was able to help me do I was able to resolve my issue within 30 mins.
30 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Michael, Thank you for posting a review of our services. We are glad to hear that our customer care team promptly attended to your complaint/request and you were able to use the eSIM without any hassle.
Thank you,
Team eTravelSIM
Great customer service
We bought two eSIM packages for our trip to HK; my husbands worked immediately, but I had some issues.
The team on WhatsApp were fab. Sanjay was quick to respond and help me understand my problem. I was sent a new QR code and was up and running in no time.
Great customer service
28 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Rebecca Chung, We are delighted to receive your positive feedback regarding your recent experience with our team. It gives us immense pleasure to learn that our team was quick to respond and effectively helped you, particularly with the new QR code that successfully worked.
Thank you,
Team eTravelSIM
Customer service ignores mails
So disappointing! I didn’t get the eSIM and contacted the customer service. They were reading my WhatsApp messages but not replying. So I asked per mail for a refund and they confirmed. But then never replied again… so still waiting for the refund since August
21 August 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Yasmin, Apologies for the inconvenience caused. We have checked with our team and we found no email/order in our records by the name Yasmin Mash.
You are requested to send your order details or email id so that we can assist you better.
Thanks for understanding.
Team eTravelSIM
I have ordered several different eSIM…
I have ordered several different eSIM cards for different countries/ continents and the customer service was great. Even when my mothers Motorola Razr40 was not able to except the eSIM the customer support team - Sanjay and the other colleague were very helpful.
26 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Gery, we are pleased to receive your positive feedback regarding your recent experience with our team. It gives us immense pleasure that our team understood the complaint you raised and resolved your problem.
Thank you for the 5 stars rating.
Team eTravelSIM
Very easy and quick. Perfect!
Very easy and quick purchase and installation of my eSIM for morocco. Works well. Good price!
24 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Nina, we are delighted to know about experience with our eSIM services. We are glad to know that eSIM worked effectively and it was a smooth experience for you.
Thank you,
Team eTravelSIM
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