So easy to set up this travel sim, we chose the 30 day plans with unlimited calls as we were travelling through several states here in the USA. The sims worked as soon as we landed from the UK which w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I,ve purchased the Antalya Turkey TraveleSim from ETravel.com second time. On both occasions the esim coverage and reception were very good. I got 10GB esim because I was there for one week a... See more
Company replied
For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more
Company replied
It's great that you can choose a product providing internet access in both Canada and USA. It's esas to install. Remember, when the phone asks for a PIN code, press 0000. eTravel SIM is a lot cheaper... See more
Company replied
Company details
- Telecommunications service provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
- Travel deals
Written by the company
ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Contact info
1 Tampines North Drive 1, #06-08, T-Space, 528559, Singapore, Singapore
- + 6592361258
- support@etravelsim.com
- etravelsim.com
4.0
Great
761 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service!
The eTravelSIM card folks were VERY responsive. And helped us through setting up the eSIM. Very easy, but sometimes mobile phones can be a bit persnickety.
They helped no matter the time of day! The eSIM worked very well, too. Will be using them from now on!
9 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Mark P, We are delighted to learn of your positive experience with our team. It is gratifying to know that our prompt response and assistance in resolving your issue.
Thanks for the 5 star rating.
Thank you
Team eTravelSIM
Great esim
Great esim, straightforward to follow instructions, easy to add sim, constant connection, highly recommend will defo use again and again
18 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Steve Jones, we sincerely appreciate you sharing your positive experience with our eSIM. We are delighted to learn that the installation process was straightforward, smooth and you had a consistent data connection. Your recommendation is highly valued.
Thanks,
Team eTravelSIM
They were really understanding about my…
They were really understanding about my mistake and gave me a refund when they didn’t have to, it make the whole experience of travelling internationally a little less stressful. Thank you so much, you guys have a great customer service team!
19 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Rebecca, Thank you for sharing your review for our customer care team. We are glad to hear that our team understood your concern and offered you with a refund. Your appreciation for our customer service team is greatly valued and serves as a wonderful encouragement to us all.
Thanks
Team eTravelSIM
Thanks to Sanjay
Thanks to Sanjay. Fast and full feedback. 5 minutes to solve a problem
19 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, Thank you for giving 5 star rating to our team. Your appreciation for our customer service team is greatly valued and serves as a wonderful encouragement to our team.
Team eTravelSIM
Great job well done
What a pleasant surprise to get contacted by the ESIM crew solve my problem on a personal basis and I could continue with my business hassle free thanks guys
17 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Quentin Perez,
Thank you for sharing your positive review of our customer service team. We are delighted to hear that our team was able to understand your concern and resolved it quickly.
Team eTravelSIM
20GB and full purchase down the drain
after spending some years as a loyal customer it’s painful to see this streak end on such a bad note. 20GB of data was gone within a day, without any trace. Some navigation, research and browsing was all. The response from customer service was poor to say the least: you can buy a new bundle. Very very disappointing.
Update after comment: they say they have “investigated”. Which is more like a broken record stating that the data was spent. Again the suggestion is to “just buy a new bundle”. Absolutely horrible service. I would avoid this.
12 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear B. Jos, we are sorry to hear about your experience. We have investigated this case and would like to confirm that you have used 20GB data from your Japan eSIM. We have shared the proof of the usages too on your email.
Thanks
Team ETravelSIM
Perfect and fast customer service
Perfect and fast customer service! Sanjay solved my connecting issues within super short Time!
8 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear JJ,
We are happy to hear that you found our customer service perfect and fast.
Thank you for giving 5 star rating to our services.
Team eTravelSIM
perfect!
For the second time I’m user from etravelsim: travelling in Turkey.
It’s very easy to buy online& Install with QR Code; less dann 3 minutes.
After landing I need to drive quickly -with navigator- from the airport to Hotel check-in: etravelsim is the perfect solution with very good cover also on the mountains. I also tested support (per Email) for some questions and they responded very fast.
6 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Daniel, thank you for your positive feedback regarding our eSIM. We are pleased to hear that you found our eSIM very easy to buy online and install with the QR Code. We are also glad to know our eSIM worked seamlessly after landing in Turkey and that you consider our eSIM the perfect solution with very excellent coverage.
Team eTravelSIM
Reply from ETravelSim - Travel eSIM
Dear David, We are glad to hear about your positive experience. We are pleased that you were able to fully utilize the eSIM services on your trip.
Thank you for the 5 star rating
Team eTravelSIM
Helpful Customer service Team
Customer service team responded promptly. For some reason, my QR code initially did not work but the customer service team worked swiftly to reissue a new code and get me connected. THANK YOU!!!
2 October 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, We are glad to hear about your positive experience. Our customer care team successfully resolved your issue, allowing you to use our services.
Thank you
Team eTravelSIM
Had a little issue with connection
Had a little issue with connection - contacted the Etravel team and they resolved my issue promptly- thanks team great service
30 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear TC, We are delighted to hear that you had a very good experience with our services and that our customer care team was able to resolve the issue you reported to your satisfaction.
Thank you for the 5 star rating.
Team eTravelSIM
Very quick delivery, good service
Very quick delivery, 2 min and we had our eSIM. Got activated as soon as we landed at JFK. Also the correction of an old email was done in 4 min over WhatsApp. We can recommend the good service. Good value for money.
23 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Joerg Wittig, we are glad to hear about your experience. Your recommendation means a lot to us. We truly appreciate you taking the time to share your positive experience. We look forward to continuing to provide you with excellent service.
Team eTravelSIM
Totally useless to normal users if you…
Totally useless to normal users if you have limited version, you pay a lot and you don’t get anything it’s not unlimited. It’s only one gigabyte per day after that it’s unusable slow don’t buy from there. Go to Virgin direct or any. That is doing fair business, but these company not.
23 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Thorsten Albers, we have written about the fair usage policy on the UAE product page. There is nothing hidden from our end. We have delivered you what was committed to you at the point of sale.
https://etravelsim.com/products/dubai-esim?variant=43858866929845
Thank you
Team eTravelSIM
it worked perfect and was very easy to…
it worked perfect and was very easy to install
19 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi Gabriele Niederbichler, Thank you for taking the time to share your review. We are delighted to hear that your eSIM worked perfectly and that you found it very easy to use. Your positive feedback is greatly appreciated.
Team eTravelSIM
I used this in Manila and in Bali
I used this in Manila and in Bali and it worked perfectly for me. I have 1 or 2 negative reviews but I can only say what worked for me and it was this company. When I go to Cebu next month I will use it again
14 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Robert Daminato, thank you so much for sharing your experience. We are glad to hear that you are satisfied with our eSIM services and you will use it in the future also.
Thank you for trusting us.
Team eTravelSIM
The worst esim I have ever tried
The worst esim I have ever tried. Never again! Like wtf is that? Its not even loading a video on instagram or tiktok. Whatsapp is barely working. And whatsapp calls? OHH FORGET ABOUT THAT!
17 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Kevin, Apologies for the inconvenience caused to you. our team is internally looking into this case and will connect with you.
Thanks
Team eTravelSIM
The service didn't work at all
The service didn't work at all. It was impossible to contact them. I sent an email to which there was no response. Was unable to chat through etravelsim.com. Instructions for my version of iOS were wrong. The step "Click on APN and write mobile data" could not be done, because there is no such option. They should provide full instructions for different versions of iOS and also be more accessible if a problem arises. A traveler depends on the esim to work when going overseas.
29 August 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Coca Cola, We are sorry to hear about your experience. We have a dedicated customer care team which works 24*7 to attend our customer's complaints/requests and resolve them.
To investigate your case further, you are requested to send your order number.
Thanks,
Team eTravelSIM
Easy to purchase
Easy to purchase, implement, use.
First time I use this type of service and must say it works Perfect.🙏🙏
8 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Noam, thank you for posting the 5 star rating for our eSIM. We are really glad to hear about your experience.
Thank you
Team eTravelSIM
Quick, efficient, cost effective and it worked!
My wife has a youtube channel doing style and fashion for over 50 women (My Friend Deirdre) . We were off to the USA for a few weeks for a working holiday. We are very data hungry. So the 30 day unlimited data and calls was a great fit for our needs and a great price.
I bought 2 Esims. There was a delay of a coule of hours getting the email., but great support and communication from Etravelsim via whats app during that process..
The emails came through. Adding the esim was a simple process and as the plane touched down in San Diego my phone came alive! Just like the UK. Seamless and efficient.
2 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Dear Scott McDonald, Thank you, immensely for taking the time to share your valuable feedback. It's incredibly rewarding to know that the service you received was flawless, turning what started as a negative situation into an overwhelmingly positive one. Your satisfaction is our highest priority.
We are genuinely delighted to hear that our customer service team was able to completely transform your recent experience. We understand you encountered an issue, and our team was committed to resolving it effectively.
We are particularly pleased that we could go above and beyond by providing a complimentary eSIM for your upcoming trip to Egypt. Your feedback, noting that the service was flawless and turned a negative situation into an overwhelmingly positive one, is incredibly valuable to us. We truly appreciate you sharing that this experience has secured your loyalty for life.
Thank you once again for your kind words. We look forward to continuing to provide you with our eSIM service.
Team eTravelSIM
eSim email has not arrived over 1hr…
eSim email has not arrived over 1hr later
No response on chat or support email
2 September 2025
Unprompted review
Reply from ETravelSim - Travel eSIM
Hi, We are sorry for the inconvenience caused to you. ESIM QR code is sent to the buyer's email after the booking. Request you to kindly send your order number so that we can assist you better.
Thank you
Team eTravelSIM
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