Etsy Reviews 

I ordered a Christmas preasant from Twice As Nice Digitals on 25/11/2025 via Etsy.
I have still not recieved it as of 18/03/2026 despite messaging Michael, the owner.
His web site is now unavailable.
Looks like yet another scam.
Dont use either company if you want to keep your money.

Fake website they take my payment but unfortunately they not any update my order 😭😭😭

Etsy took my fees but my listings were not displaying properly, important options were missing. I liaised with Christina from customer services who kept sending me generic fixes despite me repeatedly saying that the fixes did not work. Is 'Christina' a bot??? Then Etsy stopped communicating with me and ignored all my help requests.i would recommend that you do not sell with Etsy, just my personal opinion.

Seller beware

If your on Etsy as a shop jump off now, they are scammers the have rinsed the small businesses dry and the ceo has now jumped ship!!

They over sold Etsy in Covid making it a public company, and the dumb investors fell for it, the beloved the company was growing but it wasn’t it was riding high on covid online sales and since then it has declined

They hold your money for three months and you’re lucky to get it back, the company is using profits from listings and holding companies money to be able to subsidise the company.

And now nearly no shop is getting any sales as they have let the Temu style shops get more views, if your on Etsy you are truly messed up as there is no coming back from this!

Small businesses get away start your own site and use Tik tok/facebook/ every social media available to you to get your product out there

They have allowed buyers to scam sellers by saying stuff hasn’t arrived they have refunded them straight away, telling interantional cusoers stuff will be there in a few days (really) obviously forgot about customs

It’s absolutely insane the only good thing is Etsy is going to fail and it will take its investors with it!

They have many open unpaid cases where they have been taken to court on the better business bureau.

Pure greed by the CEO

I had a problem with the seller. After sending me a very poor quality statue I complained and quickly received a refund through Etsy via PayPal. However the seller continued to contact me offering a refund though I'd received one, then saying I could keep it, which I didn't want to do because I'd been refunded. Although Etsy had resolved the issue this seller from China then started telling me if I returned the statue I'd have to pay postage to China and gave a lengthy Chinese address. I had returned the item to a Chinese name at a retail park in the UK as stated on the box. I had to tell this person to stop messaging me and block them. This seller was able to keep messaging me after Etsy had resolved the issue. I don't like this. Etsy is uncontactable. I'd just like to end by saying that I have found the perfect solution to the problem. I will never buy anything through Etsy again because they don't have proper control over their sellers who can pester a buyer after finalisation of the order.

Had another excellent experience from Etsy after sales. Running out of superlatives! Two consecutively positive experiences is becoming a pattern, the Etsy protection promise, ensures you can purchase with confidence and reassurance!

Waited for a seller (hunterbone) to send me for too long because of his excuses, so I have had my money stolen. Thanks Hunterbone from Poland 👍🏼

They allow to sell metaphysical…
They allow to sell metaphysical services (spellcasting) however their house rules are strictly prohibits these items. Their marketplace is flooded by spells (s*x spells, obsession spells, gender transformation spells, time travel! spells). I reported these items 3 weeks age and nothing happened.

Etsy allows its sellers to commit fraud via the platform and does nothing to assist buyers who have been victims of fraud. I think Etsy’s responsibility to help me and to deal with sellers who commit fraud on the Etsy platform. But they clearly do not agree!

I ordered an earring with 4 diamonds from Cushion Blue LLC. The item arrived on 12th Jan. I loved it and wore it immediately.

Within a few days one of the diamonds fell out. I let them know immediately. I accepted the offer of a new earring to be sent to me asap.

Within a couple more days all 4 diamonds fell out. At that stage I was not willing to accept a replacement as it was clearly extremely badly made and I wasn’t willing to risk it again. They agreed to a full refund if I returned the item.

I contacted them when I could see from the tracking that the item had arrived. They eventually replied to say that they had inspected the item but couldn’t refund me because they noticed differences compared to the item that was shipped and that it doesn’t match the product specifications, including the colour of the gold. I believe they were implying that I had sent them a nearly identical earring which I had purchased elsewhere?

I of course challenged this. They then changed their tune and said the reason they couldn’t refund me was because the diamonds were missing, and according to Etsy policy a refund is only possible when an item is returned in its original state. They said they would refund me but deduct the cost of the diamonds. I’m sure I don’t need to explain the absurdity of this claim.

I then replied to point out the absurdity of the claim, and the fact that they had already promised me, in writing, a full refund, in the full knowledge that all 4 stones were missing.

They replied and changed their tune again, claiming that they told me to stop wearing the item when the first stone fell out and it was therefore my fault the other stones fell out. They said ‘the further loss occurred after a clear recommendation not to use the product’. This is an outright lie, which is extremely easy to prove. They never told me to stop wearing it, and they were fully aware that I was travelling and therefore unable to remove and replace the earring. My piercing would have closed up.

It is also worth mentioning at this stage that the earring is a plagiarised design by Maria Tash. I regret trying to find a more reasonably priced alternative!

I pointed out again that they had confirmed the refund in writing, in the full knowledge that I had been wearing the earring (the photograph I sent them was of my ear), and also pointed out that they were lying and that I could prove that.

They then just kept repeating that as the returned item was not received in its original condition they are unable to give me a full refund. It is obviously completely outrageous that they are telling such blatant lies, which they know to be lies. They say that the diamonds were specially sourced and set for my order and therefore cannot be refunded! It’s unbelievable! How can they not see how irrelevant that is, and that the only relevant point is that they set them and therefore are responsible for them all having fallen out!

They have now gone back to the original ludicrous and outrageous accusation that I have returned a different earring to the one they sent me. The fact they have changed their story so many times is proof of lying in itself.

I has escalated this to Etsy, who say they can do nothing because damaged items must be returned unworn. Do most people keep earrings in their boxes and leave them to see if the stones fall out for a few weeks before wearing them? How can this earring which fell to pieces within 1 week not count as a faulty item? I have spoken to several people who give me the same stock ‘computer says no’ response. The seller ought to be removed from the platform.

It is Etsy’s responsibility to ensure its sellers are operating in an ethical and legal way. This seller has committed fraud and Etsy does not seem to care. They just suggested I contact my bank, which is an absurd cop-out.

Sadly the company has gone the route of i am so big I can't be asked to keep to the code I set it up as. I sell hand crafted jewellery, it takes hours but can I sell on etsy? No I cannot get a shop for love nor money. Yet when I go on their app, I see shop after shop selling temu tat and passing it off as hand made. These shops are raking it in on cheap Chinese reproduction on a site that claims to only to allow true creative sellers. Its a mockery of those who truly create works of art.

I ordered for perfume oil they took money didn't deliver my items waist money and time. Contact them they said investigate more time waist, feel very sad I just paid my money they didn't refund.

Etsy is a scammers paradise – fraudulent operators can operate list at will without fear of consequence. I have now had three £100 plus orders in a row fail to ever arrive (with at least two, possibly three never even existing in the first place). What makes it worse is that it is absolutely crystal clear that Etsy could not care less. Not once has there been any response from them other than automated messages, and although they did refund me, the fact that the refund often occur within seconds of submitting them shows without a doubt that Etsy knows full well that these listings are fraudulent. If not, they would take time to investigate. One of the worst and least scrupulous shopping services on the internet.

Terrible for sellers. I'm new to ETSY but they make simple procedures complex. Think I will close my account.

NO longer a unique craft site. Listing attracts exorbitant rates and no visibility. Need to opt out of charges rather than opt in!!
NOT worth it anymore and will be trying to find sellers independent of this site in furture

A disgrace for sellers, happy to take the money continually and give absolutely NOTHING. Typical Murican mentality.

Worst staff . I am seller

Very disappointing experience with LatestFashion4You. The earrings appeared to be dropshipped and did not match expectations in quality or finish. They were significantly smaller than advertised and had sharp edges that caused injury and bleeding to my earlobe.

The seller refused to issue a refund unless I changed my 1-star review to 5 stars — clear review manipulation. Despite providing evidence, Etsy support’s response was slow and ultimately unhelpful, citing refund windows rather than addressing the policy breach.

Overall, poor value for money and not a trustworthy marketplace experience.

AVOID this scam seller: SchoolbagsShop

First time using Etsy. Ordered a personalised blanket for the arrival of a baby girl. Item recieved was not what was ordered. Seller took days at a time to reply to each message. Finally the agreed to replace the item but refused to send through any tracking information for the replacement. After being chased multiple times they pretended the replacement had been delivered then stopped replying to messages. This has been going on for nearly a month. So far I'm fully out of pocket for an item that is useless to me. Have Raised a case with Etsy but no response so far. First time using and will not be using again.

Ordered a gold pendant from an Etsy on 2/2/26. Delivery window 9-19 Feb. Nothing sent or received. No updates and no response from seller from four emails. Etsy will not get involved, will not contact seller nor cancel the order. Raised a dispute with Etsy Paypal Ireland. They've given the seller until 1 January 27 to respond. I have been scammed. Now raised a dispute with my bank. No customer service from any party involved.

Absolute joke, been selling a while, generally a good experience, however tonight changed everything.
I received 2 fake reviews on my page, both 1 stars. The buyer put the wrong delivery address on his order, but by the time he messaged us the order had already left us so there was nothing we could do. He then proceeded to reorder about a week or so later and did the same thing again! Wrong address.

Hes now left 2, 1 star reviews stating not to order from us and our product is stale.

1) you put the worng address, how is that my responsibiltiy at all?!

2) you didnt receive the product so how can you say it was stale?

Customer also had a full refund at my own cost.

But etsy, even with full proof the customer didnt receive the items, has had a refund in full, and it was the buyer at fault, will not remove the reviews

"I completely understand your point, this feels deeply unfair, especially since the buyer never received the sweets and yet commented on their quality. I wish we could remove the review, but under Etsy’s policy and legal guidelines, we can't remove reviews just because they're inaccurate or based on buyer error"

HOW RIDICULOUS!

Im seriously doubting my future as a seller on Etsy and will remove all my listings as its just not worth the hassle and money lost.