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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, often highlighting the luxurious feel of the leather and the attention to detail in their construction. Many people appreciate the longevity and durability of items, with some noting that their purchases have lasted for many years while still looking excellent. Reviewers also frequently commend the exceptional customer service, describing it as professional, helpful, and attentive. People often mention prompt responses to queries and efficient delivery. However, some customers found the card slots in wallets to be a little tight.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Customers consistently praise the high... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional craftsmanship,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve bought a few leather products from Ettinger over the years, and consistently find them high quality and have a long life. My wallet must be 10 years old now and it still look smart in a class... See more

Rated 5 out of 5 stars

I bought 3 portfolios/pouches from Ettinger and couldn't be more pleased! The quality of the products and customer service are excellent! The Capra large portfolio has a luxurious fine grain texture... See more

Rated 5 out of 5 stars

I shop fairly regularly online with Ettinger and they demonstrate such a high level of customer service and quality of product that only a family run company can provide. Every purchase is a pleasure... See more

Rated 5 out of 5 stars

I had a query on the product I was interested in which was answered swiftly by the customer services before I proceeded with my purchase. The purchase was delivered promptly and I am absolutely deligh... See more


Company details

  1. Leather Products Manufacturer
  2. Leather Goods Shop

Written by the company

Since 1934, Ettinger has been synonymous with refined British leather craftsmanship — a hallmark of quiet luxury that endures through generations. From its beginnings in London to its workshop in Walsall, every Ettinger piece is hand-crafted with precision, using the world’s finest leathers and time-honoured techniques. Carrying a Royal Warrant from HM King Charles III, the brand represents more than craftsmanship; it is a celebration of heritage, authenticity, and timeless design. Each wallet, briefcase, and accessory is created not simply to be owned, but to be lived with — growing more beautiful and personal over time. Still proudly family-owned, Ettinger remains guided by the same values that shaped it in 1934. Every creation reflects the family’s enduring vision and distinctive personal touch while offering a subtle statement of sophistication. Distinctly British, quietly confident, and effortlessly classic.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing experience and product

I reached out to the customer service group and they were able to provide me a free shipping discount in a timely manor. They were very responsive and the product itself was amazing quality. Nothing came close to the craftsmanship and the value.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautifully crafted leather goods

Beautifully crafted leather goods . I have numerous wallets and card holders from Ettinger, the quality and feel is outstanding!

Dispatch is extremely prompt with a customer service second to none

Well done Ettinger a truly great British product

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality leather goods.

Excellent products from a heritage British brand. Having bought a number of items from Ettinger I have never been disappointed. The items exude quality and the whole product range is a class act. The customer service is always excellent and as such I will continue to be a returning customer.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

If you’re looking for a luxury

If you’re looking for a luxury, high quality leather product without pretentious logos slapped all over it, this is it.
Excellent customer service and very fast shipping times, especially coming from overseas.
I’ve placed two orders now and would certainly recommend Ettinger products to others.
Fun fact: I first learned about Ettinger on the Discovery show, “How It’s Made”.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

An Excellent British Luxury Brand

Ettinger is an excellent British luxury brand with high quality products and exemplary customer service.
I have purchased a number of leather goods from them in the last couple of years and have been very pleased with them all.
In the most recent transaction, I had an issue where I needed a deliver re-routed to France rather than the US and the customer service team quickly accommodated this over email. They respond quickly and helpfully.
Would 100% recommend.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Ettinger UK is one of the rare…

Ettinger UK is one of the rare companies today that still prizes quality in everything they say and do. Just as every stitch is in perfect order and the materials are of the highest quality in their products, the same goes for their service, customization options, and their whole essence as a company.

I was taken aback by the quality of the wallet I ordered, the immensely attentive and personal attention I received, as well as the fast shipping and stunning gift-wrapping along with a personal note from the founder.

When looking for a special gift for yourself or for a loved one, Ettinger is the perfect choice and it’s so refreshing to see such an amazing company still standing strong in a landscape of often-mediocre products and services out there. What you see is what you get, and the quality promised is what’s delivered - which isn’t always a given nowadays. Worth every penny - true quality indeed in every way.

Many thanks for the special experience and stunning products - you’ve gained a new customer for life. :)

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Ordered a leather notebook cover, which arrived via DHL quickly. It was packaged well. A small item (a matching leather bookmark) was missing in the box and customer support dealt with it promptly the next day. Love the quality.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ettinger represents the best of British style. Superb quality leather, excellent craftsmanship, and online sales service that has exceeded my expectations. Unboxing my order and touching the top grade leather has been a very pleasant experience. Thanks!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Great quality leather

Received a bridle wallet in black&yellow color as a gift. Have been using it every day, leather is great quality and love the royal emblem inside.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Quality leather goods

Quality leather goods and fantastic customer service mean I have no hesitation in recommending Ettinger. I'm very happy with my purchase and will definitely buy from them again.

24 August 2023
Unprompted review
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