etyres Reviews 

24,730
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the process of purchasing tyres and booking fitting appointments online to be straightforward and easy, with competitive pricing often highlighted as a significant advantage. Reviewers frequently praised the efficiency and professionalism of the fitting service, noting quick turnaround times and helpful staff at the garages. However, some people experienced significant issues with the booking process, including garages not being aware of appointments or tyres not being delivered as expected. There were also instances of incorrect tyre fitting, such as a tyre being installed the wrong way, and frustration with customer service when trying to resolve these problems.

What people talk about most

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

Price

Customers consistently note positive experiences with price, often finding competitive and reasonable pricing... See more

Product

Customers had ambiguous experiences with product, with some praising the quick delivery of genuinely new... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues despite an initial easy online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First garage booked for fitting was no longer working with etyres so had to change garages. Original order was cancelled by etyres and a new order given. Had to chase for new order number for use at g... See more

Rated 4 out of 5 stars

I’m impressed with etyres! Their range of premium and budget tyres is fantastic, and the service is top-notch. I loved having the option to choose home delivery, and the website made it easy to compa... See more

Rated 4 out of 5 stars

Buying tyres from etyres was such a smooth experience. I ordered from Canada, and the online search made it simple to find the exact tyres I needed. Delivery to my door was fast, and everything arriv... See more

Rated 3 out of 5 stars

Price was good, ordering was easy and the tyre fitting centre was close . Car was booked in for Wednesday but no tyres arrive ,after a few calls e tyres confirmed they would be Thursday instead, which... See more


Company details

  1. Tyre shop

Written by the company

etyres have taken the headache out of buying new tyres. We are online stockists of brand new tyres, from leading premium and budget brands, committed to providing the same 5 star service that we have become renowned for. With our range of delivery & fitting options, it is easier than ever to get new tyres. Choose to have them delivered straight to your door with our home delivery option. Otherwise, search for a local garage or mobile fitter to do all the hard work for you. What’s more, with our online tyre search, it’s simple to find the right tyres to suit your requirements and budget.


Contact info

3.7

Average

TrustScore 3.5 out of 5

25k reviews

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No recent history of asking for reviews

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3.7

All reviews

(24,730)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experience

I did a lot of research when looking for new tyres, and eTyres always gave the best prices. Range was excellent too, which means I could choose what I wanted at a price I could afford. The website purchase experience was great, and I can confirm that their live chat customer service is very good too. Fully recommend.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Booking was straightforward, with a fitting available when I needed it just a couple of miles away. The price was better than anyone else's for my ridiculous tyre, so all good and I'll use etyres again. The tyre fitters at GKT in Pontllanfraith couldn't have been nicer. Can't fault any of the service.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor Service and poor product

Had tyres supplied by Etyres that have failed after 14months. Purchased GTRadials all season well above the wear marker and yet pieces of tread started falling off. Etyres stated they only give a 12 month warranty.
Don’t bother using the service , poor quality product supplied and short sighted business model when dealing with customers.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Please Avoid. Dreadfull

Please Avoid. Their customer service is hopeless. Their phone line is on a loop and then when you try another option you get cut off. Web chat is as bad, they respond with a greeting then leave you hanging. Their web site claims to include tyre valves included in their price, their nominated fitting garage says these are extras so they will charge you. I can now see why their tyres are so cheap, they have no customer service when you need to talk to somebody.
Dreadfull.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

As usual the team at Pro tyre are…

As usual the team at Pro tyre are excellent, Lee in particular is very helpful and professional. Have been using Pro tyre for a while now and it's my go to garage for tyres, as a woman I want to feel I can trust them and not be fobbed off with unnecessary work, I would recommend women use garages like Pro tyre as they deserve the trade.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

An easy online booking exeperience

An easy online booking exeperience, competitive prices with a discount for getting all four tyres. Etyres did everything they said they would contacted me 40 mins before arrival & emailed me with a VAT invoice very promptly after my request. Would highly reccomend.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Got the normal,

Got the normal,
sorry tyres didn’t arrive
I gave them 4 days notice,
still managed to let me down with no email reply

15 May 2026
Unprompted review
Rated 2 out of 5 stars

Dot production

Tyres arrived quickly and were genuinely new, but I was disappointed to receive tyres with different DOT production years (2025 and 2026). This was not clearly mentioned before purchase. Customer service explained their policy, but matching DOTs would have been preferable.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

James is a professional!

I received a 5star experience from James. I am very happy and pleased with his level of customer service and expertise. He exceeded my expectations and executed with speed and proficiency! Highly professional and knowledgeable. The service was extremely seamless. I would most definitely be returning and recommending that garage. Thanks again!

13 May 2026
Unprompted review
Rated 1 out of 5 stars

FAKE LIFETIME GUARANTEE

FAKE LIFETIME GUARANTEE
Bought 4 tyres — all fine until one failed after just 4 months. That's when the nightmare started.

First, they ignored their own 24-hour response guarantee. I had to chase them by phone just to get a reply. Then came the process: I was told to buy a replacement tyre upfront out of my own pocket, then hand the faulty one back to the fitting centre where it was originally installed. When I got there, they refused to take it. Two hours of phone calls and an entire wasted day later, they finally arranged a collection.

Now I've been told to wait 12 weeks for an investigation — after which they say they'll offer a refund. The problem? Their own terms and conditions clearly state you receive a replacement tyre of equivalent condition, not a refund. This tyre was essentially brand new at 4 months old. They have confirmed IN WRITING that they will not honour their own T&Cs.

Meanwhile, the same tyre now costs £20 more than when I bought it — so even if I eventually get the refund, I'm out of pocket. I've already had to buy a new tyre at the higher price just to stay on the road.

This is a company that sells a 'Lifetime Guarantee' as a key feature and then does everything possible to avoid honouring it. Avoid unless you're happy to fight for your basic consumer rights.
Reg - KJ17SEY

14 May 2026
Unprompted review
Rated 3 out of 5 stars

The mobile fitter that wasn't

The fitting partner was supposed to be a mobile fitter. They called to say that their van was broken and asked to come and drive my car to the garage. I said no. They said they would sort things out. The next day, they came to remove my wheels so they could take them away and fit the tyres. The valves were not changed, which I thought I was paying for as part of the balancing and fitting. Have not driven the car yet, not expecting properly balanced tyres but I might be surprised!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

The guys here were fantastic very professional, they had me in replaced my flat tyre and had me back on the road in less than 30 minutes. I highly recommend New Market Tyres LTD.

11 March 2026
Unprompted review

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