Christian Louboutin Reviews 

I was at the Miami store in design district Friday January 16th 2026 and I had a wonderful and great experience. At first I was told I had to wait outside before I can be help I’m guessing because of the amount of people inside. But their guard Ace explained to me why and went ahead and find an sale rep that could assist me which was very helpful and most appreciated, Natalie the French lady was my sales representative and she was amazing and knowledgeable with the shoes . The guard ace kept me informed about the store shoes and areas while Natalie was away grabbing my shoes. I end up purchasing 2 shoes and fell in love with them. I would recommend any and everybody to shop at this location, very clean professional service.

Their marketing is great, but all their products are made to end up in the trash after a short time. Expensive products, while they use the excuse that they are handmade, and laugh in our faces. Girls, there are other better brands with quality products. This CL is laughing in our faces with every complaint; their designs don't suit women, they suit a trash can, because that's where your money goes after 1 or 2 uses of the shoe.

I made a purchase from their website for the first time. Unfortunately, my initial experience was terrible because they sent me a faulty lipstick. I called them by phone as soon as I received the product, and they said they would resolve this issue immediately, but a week has passed and I am still waiting. I am not satisfied with this situation at all. I was left with a defective lipstick, and my money has essentially gone to waste. I never want to shop from this website again because it is not trustworthy at all.

Amazing service and delivery

Never before have i experienced such appalling customer service, I have been a customer of CL for 10 years now and have never had an issue with a shoe, so have never needed to use customer services, until this year.

WOW, all i can say is I would get better service from Primark, or any other high street shoe shop.
The very first time I wore my shoes (Beginning of August), they broke! I contacted CL & they told me they could be repaired but not until the end of august as there is a factory shut down (How this affects a repair shop in a completely different country, I have no idea!)

They then told me my repair would be 3 weeks, 4 week maximum. Fair enough yet i am STILL WAITING for my shoes to be returned to me! (Mid December)

They have been shipped, but I am fighting tooth and nail to get the address changed - its a simple email and I have been fighting for 2 days to get this done - I still am

For £750, I would expect much much better customer service. I asked for some form of compensation (money off my next pair etc) for the fact I have been out of pocket for 6 months, they said it wasn't possible. Yet, they send PR packages to influencers on a daily basis but can't look after their paying customers....

Outstanding service and excellent shoes.

True to the word fit like a glove

this is for the store located the outlet New York Woodbury came there on Black Friday I visited the Woodbury, NY outlet store on Black Friday and had a very disappointing experience. My wife and daughter—who is pregnant—waited in line in the freezing cold for over two hours. Despite this long wait, we never even made it into the store.

What made the situation worse was witnessing staff allow other customers to enter ahead of those who had been patiently waiting in line. It was clear that the line was not being managed properly, and there was no fairness or organization in how people were allowed inside.

Eventually, we had no choice but to walk away. Another family in front of us also left in frustration after realizing they were not going to be treated fairly when it came to entering the store.

This level of mismanagement is completely unacceptable. No customer—especially a pregnant woman—should be left standing in freezing weather for hours only to be passed over for others. Based on this experience, I would not recommend this store to anyone. Management seriously needs to address how the doors and customer flow are handled, or they will continue to lose customers.

I purchased a Christian Louboutin perfume for €270, and the experience has been nothing short of shocking. First, the product arrived with a defective sprayer — it barely worked from the very beginning. On top of that, a piece of inner decorative packaging literally fell off, which is unacceptable for a luxury item in this price range.

When I contacted customer service, instead of addressing the obvious manufacturing defects, they insisted that I provide photos not only of the defect but also a photo of the original box and outer packaging. The perfume was a gift, so the wrapping was naturally disposed of after opening. Yet they still refused to proceed without photos of the packaging — essentially asking me to dig through the trash for a box.

For a brand that sells perfume for €270 per 50 ml, it’s unbelievable that they cannot resolve a clear production fault unless a customer keeps every piece of cardboard. This policy was never mentioned at the time of purchase, and it contradicts basic EU consumer rights, which require a seller to address defects based on proof of purchase and evidence of the issue — not on whether you still have the box.

Extremely disappointing experience, poor handling, and absolutely not what you expect from a so-called luxury brand. I cannot recommend them and will not be purchasing again.

Marcel at CL is amazing. My husband placed an order for a lipstick for my birthday, however there was a slight issue with the product. Marcel went out of his way to keep us informed, help us and resolve our problem. 10/10 for the customer experience for Marcel and the beautiful products!! Will be ordering again just because of how lovely Marcel was.

If I could give less than a 1 star I would.

Purchased what I thought would be a dream shoe for my wedding. After 3 hours use (mostly stood stationary on flat surfaces) the heel tip had gone! The rest of the heel was then completely ruined. Had to be removed before I could even do my first dance.
Emailed customer services who fob you off with that is wear and tear.
They want more money to fix.
For a “luxury” brand who expect large price tags for items the quality is terrible! DO NOT buy these shoes if you are expecting to be able to wear them for more than 3 hours.
I do understand wear and tear to the bottom of a shoe when walking for large periods of time but not for a heel to fall apart within hours…

I am extremely disappointed with my recent online purchase from Christian Louboutin.
I received shoes that already had creasing and a rubbed-off size sticker — clearly handled before shipping.
They didn’t fit, and I returned them in the same condition.
Instead of processing my return, the store sent them back to me and claimed I wore them, which is absolutely false.
For a luxury house, this level of customer service is shocking.

I regularly shop at luxury boutiques such as Versace, Prada, Balmain, and Michael Kors,
and I have never experienced such treatment. I expected quality and respect, and instead faced an unfair refusal and unprofessional attitude.

I will never shop here again and strongly advise others to be cautious.

Amazing. Thank you so much. Every pair of Christian Louboutin shoes that I have owned and currently own I Adore. Highly recommended. Really fast shipping. Excellent customer service. Merci beaucoup. Cordialement Yvette ❤️👠❤️

Super express delivery and men shoes feel like walking on clouds. Perfect.

Everything perfect, thank you! 😊

I am extremely disappointed and upset with the quality of a pair of shoes I recently purchased from Christian Louboutin — a brand that claims to represent luxury, craftsmanship, and durability. I wore these shoes for just two hours during a house party, held entirely indoors, with no gravel, uneven surfaces, or hard flooring. Despite this minimal and careful use, the soles are already badly damaged, which is completely unacceptable for a product from such a high-end Italian brand. I’ve attached photos clearly showing the condition of the shoes after this very short wear. For a brand of this reputation and price point, I expected far better quality.

Me - I am requesting a full refund or an immediate replacement — whichever can be processed as soon as possible. Please resolve this issue promptly, as I really don’t want to escalate this further by taking it to social media or lodging a complaint with the Australian Consumer Court. I hope this can be handled quickly and professionally.

CL Customer Service Reply - Thank you for providing the images of your shoes. I do sincerely apologize for any disappointment; however, it is normal for the shoes to appear this way after wear. It is traditional for hand-crafted shoes to be made with leather soles, and our trademark red sole is painted on top of the leather so to follow the story of how Christian conceived this symbolic trademark. It is natural for the sole of a shoe to become worn on rough surfaces such as pavement, tile, or hardwood floors. While this is not noticeable on most shoes because the soles are black, it is visible on Louboutin shoes because of the contrast to the red color. The exposed portion of the sole will always stay red as this part does not come in contact with the ground.

This will not affect the wear of the shoes. I would suggest continuing to wear your shoes as is, as I believe you do not need to alter your shoes. Please note, to maintain the red lacquer as long as possible, I would suggest avoiding wet surfaces in the first few wears, if possible, as this can cause the red lacquer to bubble and peel.

Note - No where in the website mentioned that sole are painted

I bought my husband a pair of Christian louboutin, they look amazing and the quality feels premium. He loves the elegant design and how they instantly elevate any outfit. However, after a few wears, he mentioned theyre not the most comfortable for the long hours, especially when walking a lot. the fit is slightly narrow too, so sizing up might help.its great for special occasions but not for everyday wear.

I had place an order for my husband’s birthday and the shoes were supposed to be delivered on the 16th of September. They ‘apparently delivered’ them but as i was at home no one came and they did require a signature to be handled the shoes. No one signed from my behalf neither did i , but still they insist that the shoes were delivered. To whom was it delivered it’s a mystery!
I am still waiting for the shoes to be found or to be refunded my money. I haven’t heard anything for some time now. 795 euros is no small amount for a pair of shoes just to let go! Such a bad experience from christian Louboutin and i will NEVER buy again from not recommend anyone to go through the same situation as me.
Just to be noted : i had received another package from Hermes and it was indeed delivered in hand with my signature on the same very day that Christian Louboutin claimed to have handed the shoe box to me! I had been home the whole day but no one gave me anything.
Such a pity that my husband’s gift couldn’t be handed to him nor the special message i wrote to him inside.