Christian Louboutin Reviews 

Very happy with the service very quick delivery oh and a very happy wife looking forward to ordering more

No responses! Customer service does not respond! Hopeless. Bought a pair of shoes and had a simple tax question as a buyer from the U.K. No replies very unprofessional!!!!!!

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If I could give less than 1 star I would!
I purchased these shoes as a present for my daughter to wear on her wedding day in June.
Half a days wear and the soles had started to come away from both shoes, this was bad enough however it just got worse due to the terrible service received from then on….
I emailed Louboutin about the shoes as the website instructed. I was asked to supply images of the shoes, proof of purchase & order details which is understandable. I sent several images of the shoes from many angles and the purchase details. They then requested more, including images of the dust bag and shoebox itself, I again sent as requested.
I waited over 2 weeks for a reply, where they stated they would be sent to their repair centre. I kindly requested a refund to be able to repurchase the shoes or an exchange as the shoes were evidently defective and I was worried the problem will reoccur. This was declined and I was informed my only option was to send the shoes to the factory for repair.
Again, I waited a while for a reply to where they then informed me the workshop was closed for summer and the shoes would not be able to be repaired until mid September. I was not only shocked but extremely disappointed with this, especially so as they were a gift for my daughter.
I asked to make a formal complaint regarding this and it was declined stating there was no complaints team.
They advised me to pack the shoes without the box and dust bag and someone would collect them. Which I reluctantly did, as I had no other option and not after stating how unhappy I was.
After another couple of weeks, I then received an email stating the expected repair timescale is normally 6-8 weeks!
They also stated the shoes were not packaged correctly (I packaged them as advised) and that any damage in transit I was liable for….I could not believe what I was reading. They made me, as a customer feel extremely unsatisfied and also as though I was being called a liar, even after providing all the proof that was requested.
I have now requested to escalate this, whether it be a complaints team or escalation team as I am disgusted with the whole service I have received, especially for such a reputable brand selling expensive products that are meant to be top quality.
If you can help it, I would avoid purchasing from Louboutin at all. Not only were the shoes in a terrible state after half a days wear, but the service has been both shocking and appalling. Also, there has not been one apology throughout this whole process for neither the awful quality of the shoes nor the service that has been received throughout, even after me stating how disappointed I was.
I first contacted Louboutin regarding these shoes the beginning of July and they were only collected for the repair centre on 8th September. Therefore this is still ongoing and I will do an update review once the process has finished.

Love the shoes, but could not place the other through the website, I had to call in to phone support and one of your angels, Laura, helped me out with my Astroskates order and payment. When I tried to pay through the website I got an error 500 in the browser console and an infinite loading screen and the payment never went through that first time I tried.

I had the same thing happen during my purchase for my Our Georges a whole ago where I had to try and make the payment twice, where it only worked the second time through Apple Pay.

Fortunately, I was able to get in touch with one of the Loubi Angels, Laura, which was an absolute sweetheart and helped me with my order -- extremely satisfied with the shoes, as always, they are indeed a work of art like pretty much anything Christian designs <3

Lots of love to the whole Christian Louboutin team!

Luxury brands are all making sneakers. The prices are obviously high, but I would say Louboutin are better than most. However, I bought one pair for £750 and one side split on the third "outing". Just a small split, and you couldn't see it much, so I lived with it.

I bought a second pair from Harrods, a different model, but they have split in the same place. I have never had this with any other shoe, "DISAPPOINTED".

Amazing range of footwear, very much including sneakers (a weakness of mine!); delivery also quick and professional

The online process was seamless, easy to order and fast delivery, with full tracking details all the way through. Thw shoes were well packaged and the box was perfect, as of course were the shoes

divine pair of shoes for a special occasion in my life.fast and accurate delivery.

Hello,

I normally do not leave reviews but my experience with Christian Louboutin was bad and very disappointing. Considering, I don't ever purchase designer brands BUT I fell in love with these heels and had to purchase. I'm not wealthy to afford these types of heels but turning 40 and all that I been through in my life. I decided to spoil myself because I earned it.

First, I did my oder for US10000533723. Did the express shipping as I was excited.Come to find out it's been out of stock and notification I received was that there was no expected date to receive the item. I ended up canceling my order to repurchase elsewhere.

Secondly, I reordered with Neiman Marcus ORDER WN00008547954 at La Cantera location in San Antonio, TX.

Thirdly, I wore my heels for the first night out for my birthday just for the strap to bust within only 5 hours of wearing then. My foot slipped off of my heel, to the ground where my toe then slammed into the ground and left me a bruise around my toe. I fell to the ground at I lost my balance. Embarrassing! I ordered these thinking they would've lasted a very long time due to the price of paying for them and celebrities wearing them during concerts and whatnot.

I'm very disappointed at this situation. I can not return or exchange the item, as I used them for the first time. Now, I have to take them to get repaired at my own cost when this should've never happened to begin with. I thought these would've lasted me at least a year. I mean, I have heels from non designer that cost me $40 and I've had those for over 6 years with dancing & walking time spent on them. I'll have to go out of my way to figure out how to get my heels repaired now versus enjoying my luxury heels. Once I get them fixed, I'll have to now be very careful with and how I use my heels as I don't want another fall due to my heel straps being damaged. I might not even wear them any longer after my experience. So, there went a waste of my hard working money for nothing. Will I refer friends or family or even purchase again from Christian Louboutin, probably not! What a shame. I hope this email gets through the top people up there as me (the little person) had to deal with so much in so little time of purchasing this item. I feel robbed and very unsatisfied.

Thank you and have a blessed day.

Fast shipping, but a rather minimal experience for a fragrance lover.
My first order was a perfume discovery set. The thank-you card mentioned it had been sprayed with the newest scent, which smelled wonderful and convinced me to order the full bottle.
Shipping time was excellent — just 3 days from Italy to the Netherlands.
However, when the bottle arrived, it was just the fragrance and nothing more: no thank-you card, no brochure, no samples.
As a collector, I’m used to a bit more of a finishing touch, so that was a slight disappointment. Other than that, everything was fine.

Everything. Easy, Quick and Like on photos! Thank you ❤️

Everything worked fine

Initially, I was overjoyed to become an owner of the famous red soled pumps from one of the world's top designers. Honestly, I cherish my new(ish) shoes very much.
However, I was heartbroken when the sole guards I had purchased, advertised as "made for" red bottom soles, tore off the beautiful red paint when I removed them to change them out.
I followed the simple instructions to the letter, and they still tore off nearly half of the signature red sole on each shoe.
Having spent nearly 1,000 hard earned American US Dollars on my new treasure, I figured there has to be SOMETHING that someone can do! Right?
Unfortunately, There is NO warranty even offered on such a purchase! So no help there.
I emailed the distributor of the sole guards, and there is nothing they can nor are willing to do.
Then I emailed Christian Louboutin Boutique and sadly, they don't even offer an option for repair at the purchasers expense.
The ONLY assistance offered, is a short list of shoe cobblers across the country, of which none are actually affiliated with Christian Louboutin.
So, now...my shoes are worthless. 1K$ down the drain.... because I trusted such a name like Christian Louboutin and the makers of their sole guards.
I'm not in such a financial bracket that I am able to make these purchases often. This was my first and very possibly my only in a lifetime. Ruined within the first month of ownership, worn twice. Less than an hour each time. I expected them to last for years....I AT LEAST expected the red bottom to be able to be re-painted..by the professionals, Even if I had to cover the cost, which would be outlandish but at least possible.

Easy to order and excellent delivery service

Brilliant ! Fast delivery and brilliant quality and style

Perfect , everything is good as always, not the first time, and of course not the last , thank you

I bought some shoes for my wedding day. After one wear the heels tips had worn away, paint had come off the inside and the logo has worn off. Contacted customer services to be told they are delicate. Not what you would expect from a so called luxury brand! I have much cheaper shoes that you can’t even tell have been worn!

Quality
Very nice shoes
Quick shipping
+++++