Clover Europe Reviews 

PAYMENTS NOT BEING RECOGNISED BY CLOVER. Our restaurant customer pays their bill, and theyre on their way, only to find that CLOVER hasnt recognised the payment and it ends up as an open order. We call the customer and they come and show us the payment has left their account. EMBARASSING!

CALLED CLOVER and their answer is to call the customer in 5 days as the money will be back in their account so they can make a payment to us again.

WHO IS GOING TO DO THAT? HOW EMBARASSING TO HAVE TO CALL CUSTOMERS! IF THE CUSTOMER SAYS NO THEYVE PAID, WHAT ARE WE SUPPOSED TO DO? CALL THE POLICE?

They say this is a glitch they've only just discovered, Ive reported it on five occasions over 18 months

HONESTLY, AVOID THESE PEOPLE!

Thought we would try the Perfect Aquatics Ltd shop (prev. Japanese Koi) in Shefford near Hitchin. Although the name has changed the misserable old man with grey hair is still there and little has actually changed . . . . . except they now use the Clover POS system, and like many other people the Clover system just does not like mobile phone payments. My partner worked in a shop that used this sytem and said sooo many peoples sale failed to be recognised by Clover. As soon as they had a competitors system installed all POS worked lovely. AVOID CLOVER POS SYSTEMS LIKE THE PLAGUE.

It's been soo stressful just getting a new unit sent out.
Made aware new unit would be sent out as old one not powering up. Not once was I advised that old unit needed to be packed up before driver delivers new unit. After speaking to them to resolve this issue, new units sent out without ANY POWER leads, only units sent out!! Not once was I told I only needed to sent UNITS back and not power cords. Not willing to take any responsibility. WORST COMPANY I've dealt with! I have been without and EPOS system for over a week!!

So sick of our broken machine. Several times it has broken and won't hold charge. Fed up of Clover, first Data and the extortionate charges that come with it all. Will be switching back to SumUp as soon as physically possible!

Where do i begin with this?!
When i first opened the business which is a restaurant with around 200 covers we thought it was the best system we have ever used. Then like everyone else in here it turned out yo be a bloody nightmare in the middle of a service on Saturday night it decides to wipe a complete order meaning that i had no bill to present to my customer which meant i had to spend 30 min of my saturday service time chasing every check in the kitchen or the bar to get a hand written bill which by this time the customer had enough and walked out and this happened way too many time to mention in here. In February 2020 i decided enough is enough and unplugged it all and put it in a box. Told first dat that i do not want the system any longer. A month later covid 19 hit us all and had to close the doors
Now it turns out that they have been piling in the charges on my account without any regard to me as a customer without any regard of the hardship we went through as a trade in general and without using a single piece of their equipment. It turns out i owe them over £3k for not using their equipment.
Please understand that as a restaurant owner i would love nothing more than a pos to work properly and make us money and save us time? But this one has lost me money ever the time i had it plugged in and no one ever took responsibility for lost orders crashing mid service loosing me trade and so on. As part of my service to my customers if they are not happy with their food or the service i do everything in my power to make it right for them including taking the food and drink that was not satisfactory of their bill. Surely this should be the case with your company.
It should be you that pays us for lost orders and lost trade and stressed caused not the other way round. I am seriously considering taking the matter to court as i feel like i have been double charged in every way for a service that was non existent.

Please listen to me before you even think of signing with this company. The service is abominable, staff are rude and unhelpful, no-one knows what they are doing. The departments don't communicate and the accounting system is diabolical. Do not touch with a barge pole.

I just want to warn everyone in hospitality to AVOID like the plague!!
After putting my account on hold in November (due to lockdown) I was warned by my bank that a payment of £365.99 had been requested. I immediately contacted first data who told me the payment would be stopped. However it wasn’t and I have been fighting for an explanation and a refund ever since, especially due to the fact the payment was taken out of my staffs furlough money.
After over 30 phone calls and 10 emails, I eventually spoke to someone today who explained that the money had been used to pay for February’s fees (even though the account was on hold)!
With reopening last week and still having an ongoing complaint (that apparently had been solved twice and I had to force to be reopened) I set on the task of using the tills and flex devices.
3 hours later on the phone and we finally had what I thought was a usable system which later failed completely on a very busy weekend! This resulted in a loss of sales and many upset customers.
I was sold the system by a rep in September who assured me it would work seamlessly with my other tills at another premises and also that the kit would make our serving easier and more effective - what a load of rubbish!!
For one the tills don’t even communicate with each other never mind my other system! How is this supposed to work within the hospitality sector?? A staff member must start and finish a sale on a signal piece of equipment meaning making drinks in between or taking another order is impossible. Using the handheld flex device means you can’t take cash payments but need to renter the whole order into the till back at the bar or remember to save it (if you can before another member of staff needs it)and reopen in the saved orders app!! It’s made our weekend impossible! And definitely lost us sales and future customers!
I do understand that everyone has been struggling working at home though COVID but the customer service I have received has been horrendous. Staff passing me from one to another, sending me back to start of the queue, saying they’ll phone back and never doing so and simply ignoring complaints and emails. I’ve been cut off numerous times mid conversation and have pressed the fact that they take my number to recall me if this happens but once again to no avail! That is until I said I was leaving and then I quickly received an email reply to say I owed over £9000!!!
The contact I signed up for was definitely mid-sold. I was told lies about the product, the system, the terminals, the customer service and also the costs involved. I was never made aware that not only would I be paying £261.60 a month for my terminals lease but also a minimum of another £90 for the app that runs them!
My next step is to contact the FCA and the financial ombudsman. I want this equipment out of my premises. It’s simply destroying my business due to its terrible service and inadequate devices.
Please send me a return address and then I can be done with this terrible company and hopefully start to sleep again!!

I hope that by reading this review you will at least second guess going with this company or Clover EU. I wish I had read the negative reviews before taking out a contract in 2018.

I have had so many issues with my equipment not working, being charged above and beyond what is an acceptable fee and terrible customer service.

I have made over 20 complaints since the start of my contract. They have it absolutely water tight. So I have paid month on month, year on year for a product that is sub standard and not fit for purpose in hospitality - a simple one if you can’t select which dishes are starters, mains and desserts and have them print in that order?! What use is that? The equipment regularly failed and I’ve now on my third handset as it crashed so many times. The second time this happened they actually charged me for having an extra handset at an extra twenty- odd pounds until I noticed.

When we started the contract the VAT was at 23% (I presume the company was set up in Ireland?) that was a headache to get sorted.

I had enough and decided to buy out my contract (it ends in January 2022) to be told there are 11 payments left - my maths make it 7 months until January. They won’t budge and can’t explain why there are 11 months left although I’m up to date with my payments. They can’t pass me to an manager as one isn’t available?

Absolutely astounding that this company (both Clover and First data) are still in business and can only presume that it’s because their legal team have tied so many people into terrible contracts that they can’t seem to buy out of!

Terrible company. - I await the standard ‘we’re sorry, cousin you please contact us quoting your Merchant ID)

AVOID!

We have been using the clover mini flex portable card reader for some time now which was recommended to us by Julie Doyle from First Data. Julie explained how the card system all works and the benefits of having a card system would be for our business, she arranged for a company rep to visit. We purchased one straight away We've have no issues with the card machine, it's easy use and fast when taking customer payments, the fees are reasonable and not extortionate like other companies.
If ever I have a query about the system Julie has always been extremely helpful she is knowledgeable and efficient in her response and always points me in the right direction to resolve it. Thank you Julie for your recommendation and we've been really happy using the clover and will continue to do so.

Possibly the worst card machine company to deal with ever. We have 5 of their machines that worked beautifully for 6 month but then something changed and now they are constantly on the blink. We had an issue an now it is a train wreck. We are switching all of our machines to another system because their customers service and their willingness to stand behind their product is awful. If I ran my business the way they do, I would be out of business.

Complete and utter SCAM! Stay away from this company.
I don't even know where to start.
Total rip off, hidden charges. Customer services are less than useless.
They sent me out 3 card machines after I ordered 1 and for 2 years they charged me for 3.
Basically it cost me just under £400 a month for 2 years for a pos system and card machine. I spent hours and hours on the phone trying to resolve this so many times but got nowhere.
Just please stay away from this company they are awful.

So finally today after an email last week the hardware has been collected.
I am now free of this load of rubbish.
It took countless phone calls
It took countless emails
It's taken months
But finally the threat of mis-selling, and my word against theirs scenario to face up to, made them realise that they have a bunch of liars and cheats for Reps, who will do and say anything to get a sale.
The four stars is ONLY for the speed at which they arranged pick up of the system.
My general whole advice is NOT to have anything to do with this company.

SCAMMED AND LIED TO!! GETTING ME INTO SOMETHING THAT I DID NOT AGREE TO!!! Absolutely Disgusting Company to deal with do NOT be sucked in by them.
I was advised by their Sales rep Mr T***** B**** that this was NOT A CONTRACT and that I COULD CANCEL AND RETURN THE POS MACHINE'S AT NO COST IF NOT SUITABLE also that I could CANCEL or FREEZE the account over the winter months when I was not trading.
I agreed to go ahead on using the POS machine's but then within a week I started to have issue's with both machines, I reported this back to Mr T***** B**** who told me he would get it sorted - NOTHING SORTED.
Within a month I was asking him to take the machines back as I wasn't happy they were failing to take payments stating "present one card at a time" declining payments, not picking up signal and were not FIT FOR PURPOSE after which he started to ignore all my phone calls, messages and text's for over 2 weeks but when phoning from a different number he answers!!!
Mr T***** B**** again said he will sort this out and cancel account but I am then informed by Clover I am on a contract!!!!!! and now wanting stupid amounts of money to cancel.
I FEEL TOTALLY SCAMMED BY THIS COMPANY AND CANNOT AFFORD THE EXTORTIONATE AMOUNT OF MONEY THEY NOW WANT FROM ME, PLEASE THINK BEFORE USING THIS COMPANY!!

we have had our clover system in from September 2017, all though we some issues to start with the system has not been to bad. Our problem now is trying to get a portable card reader (clover flex) for our system, clover say that I must buy from them only, as a second hand one from eBay which is less then one year old won't work with my system due to finding the merchant account, but when we had a break-in last November 2019 the clover station and mini was damaged at this time. Clover sent us a "new" station and mini which we installed to find it came from "franks dinner" how new is this new station and mini. we phoned them only to be told to reset it back to factory settings and then where sent an activation code which came up with all our detail on each device. So if Clover can send me a second hand device why cant i buy one from eBay my self and do the same thing now for the Clover flex? Also i have been in contract with them and ask if they buy back the stations at all and they said no, so they are just very big paper weights according to Jade Chapman from First Data/Clover. This is sad as we have had the Clover system in for some time, so loyalty to this brand is pointless as well. We will be looking for a NEW epos system in the new year as we are still in lockdown at the moment.
Added on the 06/12/2020
As you have asked for my MID number it’s 520334509199287
Let’s see how long it takes for you to get in touch and I’ll keep everyone posted of any updates.

Poor customer service, staff member was very agitated when answering the call and wanted nothing more than to send me to the website instead of helping deal with my query.

Tania Goddard has given me excellent service throughout the process of getting a credit card terminal completely worry and stress free. She has been so helpful in all aspects of the application right up to the set up of the terminal and beyond.
She is a credit to Clover Europe and will have no hesitation in recommending her to anyone wanting to acquire a card terminal.

Don't normally do reviews on trust pilot unless it's bad ..but this is a good one .i needed to change my failing Machine and Searched around and Tania Goddard rang me and found she was really on the ball with her customer service ringing me back when she said setting up my machine nothing was too much bother for her . My prices are cheaper than my previous supplier and the machine looks out of this world ,it's the best terminal I've ever and has great little extras that Tania has gone through with me .

Tania Goddard at First Data has been amazing. She helped at every step of the way ensuring the application went smoothly and was always approachable and a pleasure to liaise with. I can't thank her enough

I don't ever leave reviews but I had to take 5 minutes out of my day to do this.
Lost for words with how happy I am with the service I have received from Tania Goddard at Clover.
Its nice to always deal with her direct and not get passed around from pillar to post like most other companies.
She's very friendly, very knowledgabel and went to any lengths to make our lives easier.
Pricing was very competitive and the Clover terminal itself is very modern and easy to use. great value for money.
Not often I deal with companies and feel like I have made a friend once the deal has been done.
A* customer service, I would give 10 stars if I could.
Highly recommend and I have already passed your information onto friends and family who would be very happy with your service also.
George Barber
Jurassic Building Supplies.

Extortionate leaving charges despite being on a rolling contract and with current situation we are facing in the UK. I wonder if they make the termination fees so high to discourage you from looking for alternative solutions in the long run.

I would avoid at all costs and would not recommend. (The terminal itself, looks great but regularly closes and there's a need for a lengthy reboot - not good with customers waiting).

Edit:

You emailed me asking for further information 6 days ago (literally one-hour after I posted this review). I provided my Merchant ID, address, Postcode, name and contact details ... still waiting for you to get in touch).

MID: 540436505968255

RE-EDIT:

IT'S IN THE REVIEW.

Clearly, they have no intention of getting in touch and hopefully if you're reading this, then it gives you an insight into Clover Europe.