Very fast delivery and low price but I dont think it was a genuine product. The lid on the jar had clearly been opened and the cream was not the same colour or consistency as the genuine product. The... See more
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Accidentally ordered the wrong fragrance but Eniel from the service team was very helpful through the whole returns process, and then issued my refund when my package eventually arrived back with them... See more
Original, high quality scents, possible to find both niche and designer brands, and very very fast delivery, all I could ever ask for, maybe more niche brands could be added to fragrance.com portfolio... See more
Got Xerjoff Uden Overdose from them at a great price, much better than the average. The product was new and original. It came well packed, and the delivery to Ireland was quite fast, around 5 working... See more
Company details
About Fragrance.com Europe
Written by the company
Elevating beauty standards since 1997
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
Contact info
Postbus 3119, 3301DC, Dordrecht, Netherlands
- +31 85 130 96 09
- customerservice@eu.fragrance.com
- eu.fragrance.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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A Flawless 5-Star Experience
I recently purchased a perfume from here, and I couldn’t be happier! The customer service was absolutely outstanding, the delivery was incredibly fast, and the quality of the fragrance is top-notch. I am 100% satisfied with every single detail of my experience. Highly recommended!
6 July 2026
Excellent quality
Excellent quality. Fast delivery. Cheaper than elsewhere. Well packaged.
6 July 2026
The service was brilliant and very fast…
The service was brilliant and very fast delivery too, everything arrived in good order 👏 💯
5 July 2026
Safe buying but neglectful packaging
I ordered from the website for the first time to get the Aphrodite perfume from the brand Soki London, which had been out of stock for months.
The shopping experience itself was nice, the perfume even had a discount and the order was processed fairly quickly, but I was disappointed to see that the box in which the perfume came was very fragile and had no filling.
The perfume's original price was 90 euros - but even if the purchase was cheaper, I don't think that would have justified such poor and unsafe packaging. The cardboard box had an opening in the bottom that was easy to open, and the lack of filling material had an impact on the perfume's box, which was slightly damaged.
The bottle was fine and that's what matters, but still: I waited several months for the perfume and I don't think any product, as sturdy as it might look, should be packaged without any protection.
I don't feel totally confident in ordering again from the website which is a shame given that they're the only retailer that sells Soki London in mainland Europe.
25 June 2026
Reply from Fragrance.com Europe
Dear,
Thank you for sharing your feedback. We are currently testing more sustainable packaging methods and reducing unnecessary filling materials to lower our environmental impact, while of course ensuring that products remain properly protected.
We are sorry that the perfume box did not arrive in perfect condition. Your comments are valuable to us and will be taken into account when evaluating our packaging process. We are pleased to hear that the bottle itself arrived safely.
Please feel free to contact our Customer Service team if there is anything further we can do for you.
Kind regards,
Bas
My order #57000039154
My order #57000039154
Was a gift to a friend and DHL
sent it back to you because they say there was something wrong with the adress, which was not.
I asked already about my situation and didn’t get any answer. No refund or anything was said.
Till the day of today no refund has been received
25 June 2026
Reply from Fragrance.com Europe
Dear Maria Lago,
Thank you for your review and feedback. According to DHL, the address details were incorrect. I’m sorry for the inconvenience. The order was returned to us and has now been refunded. My apologies for the trouble.
Kind regards,
Bas
The product came was delivered fast and…
The product was delivered fast and the pricing was better than my local stores.
1 July 2026
Original product at great price
Got Xerjoff Uden Overdose from them at a great price, much better than the average. The product was new and original. It came well packed, and the delivery to Ireland was quite fast, around 5 working days.
29 June 2026
Very responsive
Very responsive, flexible, and friendly. My order was packaged with great care.
28 June 2026
Piattaforma di e-commerce user-friendly…
Piattaforma di e-commerce user-friendly - logistica efficiente e precisa
Prezzi competitivi
25 June 2026
The producto is very good
The producto is very good. The price of the product was increasily well. The delivery service was not good. Twice I had to pick up the package to the shop. The delivery service should had left the package at the entrace the building.
Thank you
24 June 2026
Great prices
Great prices, easy to use website, delivery was on time, product exactly as described! No complaints at all!
23 June 2026
Product 8s oki for me:)
11 June 2026
Everything was Nice
Everything was Nice, start from the price, takes a more a couple of days, but because a day off during the week in my country, the parfum was original and sealed. Perfect
2 June 2026
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