Very fast delivery and low price but I dont think it was a genuine product. The lid on the jar had clearly been opened and the cream was not the same colour or consistency as the genuine product. The... See more
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Accidentally ordered the wrong fragrance but Eniel from the service team was very helpful through the whole returns process, and then issued my refund when my package eventually arrived back with them... See more
Original, high quality scents, possible to find both niche and designer brands, and very very fast delivery, all I could ever ask for, maybe more niche brands could be added to fragrance.com portfolio... See more
Got Xerjoff Uden Overdose from them at a great price, much better than the average. The product was new and original. It came well packed, and the delivery to Ireland was quite fast, around 5 working... See more
Company details
About Fragrance.com Europe
Written by the company
Elevating beauty standards since 1997
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
Contact info
Postbus 3119, 3301DC, Dordrecht, Netherlands
- +31 85 130 96 09
- customerservice@eu.fragrance.com
- eu.fragrance.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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I did not recieved my order yet
4 June 2026
Reply from Fragrance.com Europe
Dear Maria,
Thank you for your message.
I have checked the tracking information. Unfortunately, DPD seems to have had difficulties processing/finding your address.
I have now updated the address in the system. If everything goes well, your parcel should be delivered within the next few days.
You can follow the shipment here:
https://www.dpdgroup.com/nl/mydpd/my-parcels/incoming?parcelNumber=05135893613949
We sincerely apologize for the delay and inconvenience.
Kind regards,
Ba
Trustworthy 100%
3 June 2026
Product does not smell like it should
EDIT: the perfume I received did not smell as it should have. I suspect it was old or had been stored wrong. (All the other notes from the perfume were missing apart from the patchouli base)
The store ended up agreeing to refund the purchase, so I have changed my overall rating from 1 star to 3.
Product: 1 star
Customer service: 5 stars
24 May 2026
Reply from Fragrance.com Europe
Dear Miia,
Thank you for your review. We are sorry to hear that you are disappointed with the fragrance.
As also discussed with you by e-mail, we have reviewed the photos you sent and found no reason to doubt the authenticity or condition of the product based on the information available to us. All products we sell are authentic and sourced through trusted suppliers.
We understand that a fragrance can smell different from what was tested in a store. This can be caused by several factors, such as batch differences, reformulations by the brand, the age and exposure of a tester bottle, storage conditions after opening, temperature, or individual scent perception.
To help resolve the situation, we have offered you a free return option. Once the product has been returned and processed by our warehouse, we will refund the purchase amount via the original payment method.
Kind regards,
Bas
Unfortunately the package of the…
Unfortunately the package of the product was open which is why I heavily suspect that the products might either be fake or they are demo sample products which have been opened and used.
The customer service is unhelpful, provides no real answers to your questions and in a very rude manner. Overall waist of time and money.
23 May 2026
Reply from Fragrance.com Europe
Dear Jeanne,
Thank you for your review. We are sorry to read that you had this experience.
Unfortunately, we cannot fully match the content of your review with the previous contact we have on file. In the ticket we can see, the communication concerned VAT refund questions for export outside the EU and a general question about product authenticity.
All products we sell are original and authentic. We do not sell fake products or used demo samples.
Could you please contact our customer service with more information, such as photos of the product, packaging and your order details? This will allow us to investigate your complaint properly and help you further.
Kind regards,
Charlotte
Reply from Fragrance.com Europe
Beste Natalia,
Het spijt me. Het lijkt erop dat je pakket kwijt is geraakt onderweg naar het logistieke centrum van de vervoerder.
Ik heb direct een terugbetaling in gang gezet.
Met vriendelijke groet,
Bas
Very good shopping experience!p both
I bought perfume and makeup both were cheaper than anywhere else online. Great to deal with. Items well packaged. Quick delivery. Would recommend and will definitely buy from them again.
4 June 2026
Very satisfied with everything.
28 May 2026
Fast and reliable!
24 May 2026
No problems at all
11 May 2026
Quick delivery, good price.
11 April 2026
Great service & gorgeous scents!
Great service & gorgeous scents!
So pleased to stumble across this site. I was actually looking for dupes but ended up buying 4 x originals, a few favourite Elizabeth Arden perfumes & some cheaper ones too. Amazing prices - will be excited to return. Thanks!
22 May 2026
Unprompted review
Was easy and fast and delivered on…
Was easy and fast and delivered on time.
Quality of product is top.i bought my perfum and it was just as it should be.
5 May 2026
Disgusting
Disgusting. The promotions are a scam, and instead of actually helping, customer support suggests placing *another* order. It’s laughable.
28 April 2026
Reply from Fragrance.com Europe
Dear Ilona Varytska,
Thank you for your review. We’re sorry to hear that you experienced it this way.
The 3+1 free promotion only applies when 4 promotional items are added to the order. Your order contained 3 items, so unfortunately the 4th item was not added automatically and cannot be shipped separately free of charge afterward.
We understand this is disappointing. That is why we offered you the option to return the order free of charge, so you can place a new order with 4 eligible items in your basket and still make use of the promotion.
Kind regards,
Bas | Fragrance.com
Super Liferung!
4 May 2026
This is my 5th buy from Fragrance
This is my 5th buy from Fragrance. Com Europe.
Perfums are genuine, European makers.
Pricing is very competitive; Quick disatch and delivery with Tracking number.
3 May 2026
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