Very fast delivery and low price but I dont think it was a genuine product. The lid on the jar had clearly been opened and the cream was not the same colour or consistency as the genuine product. The... See more
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Accidentally ordered the wrong fragrance but Eniel from the service team was very helpful through the whole returns process, and then issued my refund when my package eventually arrived back with them... See more
Original, high quality scents, possible to find both niche and designer brands, and very very fast delivery, all I could ever ask for, maybe more niche brands could be added to fragrance.com portfolio... See more
Got Xerjoff Uden Overdose from them at a great price, much better than the average. The product was new and original. It came well packed, and the delivery to Ireland was quite fast, around 5 working... See more
Company details
About Fragrance.com Europe
Written by the company
Elevating beauty standards since 1997
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
Contact info
Postbus 3119, 3301DC, Dordrecht, Netherlands
- +31 85 130 96 09
- customerservice@eu.fragrance.com
- eu.fragrance.com
4.7
Excellent
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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The item i ordered was not in stock…
The item i ordered was not in stock even though was still on site and it took over a week before Money was refunded to my account
4 March 2026
Reply from Fragrance.com Europe
Dear Helen Kenny,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
Unfortunately, in rare cases, discrepancies in stock availability can occur, which may result in an item appearing available on the website when it is no longer in stock. We understand how frustrating this is, especially when it leads to a cancellation.
We are continuously working on improving our systems to ensure real-time stock accuracy and to process refunds as quickly as possible.
We appreciate your understanding and hope to provide you with a better experience in the future.
Kind regards,
Customer Service Team
Found customer care to be unhelpful and dismissive
My issue is with the shipping. My item showed as 'being sorted' for 6 days. When I contacted customer care to enquire if my package had possibly been lost I was essentially dismissed and told deliveries to Ireland take time. When there clearly was an issue with shipping. This was my first time using this company and I am unlikely to do so again
7 March 2026
Reply from Fragrance.com Europe
Hello Deirdre O' Rourke,
We appreciate your feedback, and we're very sorry to hear about your problems with both the delivery and our customer service.
We know how worrying it is when tracking doesn't change for a few days, especially when it keeps showing the same status. Unfortunately, this can happen sometimes because the carrier's sorting process takes longer to scan updates.
We're happy to hear that your package was finally delivered and updated, but we know that this doesn't make up for the trouble you had before.
We also sincerely apologize if our response seemed dismissive; that's not the kind of service we want to give. Your comments are very helpful and will help us get better at communicating in these kinds of situations.
Please feel free to get in touch with us directly if there is anything else we can do for you.
Best wishes,
Team for Customer Service
Everything in order, insanely fats shipping.
My fragrance was in perfect condition and got shipped very fast
10 March 2026
The order took a very long time to…
The order took a very long time to arrive. I ordered it on a Monday and it was only processed on Thursday. The order was a birthday present and it arrived 5 days after the birthday. I was extremely unhappy. I also placed another order for a perfume on another website, and that order arrived 3 days later. I will never buy anything from your website again!
9 March 2026
Reply from Fragrance.com Europe
Apologies for the delay in your order. We hope to see you back one day so you can give us another chance to show we can to better!
Best regards,
Team Fragrance.com
Recommended!
The product i received is original, new batch production, good price and fast delivery.
Recommended!
7 March 2026
Very satisfied
On time, products with an excellent quality. My only negative experience was with DPD delivery which took too long but for the fragrance team- my deserved 5 points
27 February 2026
The order was shipped the same day
The order was shipped the same day, very fast delivery, information via e-mail on every step of the delivery! Very satisfied!
3 March 2026
Really easy order and a really quick…
Really easy order and a really quick turn around in receiving my order never used this site before but definitely will be using it again
3 March 2026
Not happy with their customer service…
Not happy with their customer service at all.
I purchased a facemask from 111Skin on their site. Unfortunately I had an allergic reaction to the product. I contacted Frangrance.com and alerted them about the issue.
My option was to return the product to their location in the Netherlands, if I wanted a refund. They would NOT cover the return expenses.
Postage costs almost half the price paid for the 111Skin product.
It is not proper or professional for customer service to have the customer cover the shipping expenses, in regards to a product that may the defect and have caused an allergic reaction.
10 March 2026
Unprompted review
Reply from Fragrance.com Europe
We’re very sorry to hear that you experienced an allergic reaction after using the product. We understand that this can be frustrating and uncomfortable.
Please note that individual skin reactions can vary from person to person, and unfortunately we cannot guarantee that every product will suit every skin type. As outlined in our terms and conditions on our website, used products are generally not eligible for a return with postage covered by us. For that reason, if you wish to return the product, the return shipping costs would need to be covered by the customer.
The only exception to this would be if there is an issue with the product itself, such as an expired batch. If you would like, you are welcome to share the batch code with us so we can check this for you.
That said, we always aim to assist our customers where possible. If you would like to contact our customer support team, we would be happy to review your case and see if there is a suitable solution within our terms and conditions.
Best regards,
Team Fragrance.com
Fast and the best at seling limited editions
I love that I could find the fragance from Escada that I couldn't find anywhere else.
The processo of ordering was Simple and it didn't take long to arrive.
1 March 2026
The service was seamless
The service was seamless , really quick delivery considered I'm in Dublin I love and adore my perfume , Thank you.
28 February 2026
Reply from Fragrance.com Europe
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to assure you that all our products are 100% original and sourced through official channels. Differences in scent longevity can sometimes occur due to factors such as formulation batches, skin type, or storage conditions.
That said, this is not the experience we want for you. Our customer service team will contact you directly to review your case and provide a suitable solution.
Kind regards,
Customer Service Team
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