SUPER73 B.V. Reviews 624

Great customer service and fast responses.
Beautiful products too.

there was house attention for the customer and if you asked something there was a little explanation ore non.
there was almost nothing in stock Also.

My R adventure series was welded pretty poorly, but it's still a great bike!

Picked up a bike from the store. Fully assembled and all. I’ll admit I didnt check the bike thoroughly. The lettering on the seat was already peeling off, the rear inner tire has a puncture. Already modded the bike, so theres no warranty anymore so no use in going back. Also, when I did a test ride, I felt like the guy thought I was gonna steal the bike (eventough my car was literally parked in front of the shop.) I really wanted to testride the bike, not do a 50 second lap around the parking area.

Great product. Great communication! Ordered and received in a clear fashion without any worry or drama. The bike is packaged really well and the assembly is super quick and easy.

Fast shipping and good product and service too,worth it to buy again.

Company blamed me for a defect. Many users complaining about the same issue (overcharging battery leads to short circuit) and the company doesn't take responsibility and accept warranty replacements.

I have one of the first model ZX. A few months ago I’ve installed the newest firmware and my bike didn’t work anymore, there is no pedal assist. I was in contact with support and had a very helpful guy on the line.. I was asked to troubleshoot some things on the bike, but without any good outcome.. Super73 arranged a shop to help me with my bike by sending a new Cadence sensor and afterwards even a new Controller. After replacing these my bike would still not work..
After calling the service desk again I’ve got a lady on the line, who on the contrary to the guy gave me the feeling that I was standing in the way of their contact with the shop.
Even asking me if I would rather pick-up the bike myself (The Hague) and bring it to them to Amsterdam for a faster diagnose.
Especially with a non friendly tone of voice.

Amazing experience of shopping on the Super73 website !

Wish I had never purchased a Super73 bike. First bike failed after 10 months. Took ALOT of ridiculous back and forth with Customer Service and almost 3 months to get a replacement.
I've read NUMEROUS reviews where bikes arrive DOA or stop working after a very brief period.
Battery life is BS. Always WAY off. Was just riding. The RANGE said 10 mi left. After going .25 mi (WITH PAS) The RANGE dropped to 3 mi. I had to peddle 2 miles home with no torque.
At first I loved my bike. I have taken all SUPER73 decals off my bike. If anyone askes what brand it is, I tell them and I tell them to buy a similar model on AMAZON for 1/2 the price.
With the cost of Super73 bikes, it's ridiculous the problems involved with them. ... SMH.

Love the quality, design and the brand. Will forever be a Super 73 fan!

As many people are finding via places like here, private FB groups and reddit, this company will happily take your money buuuuuuuut need help? "get on your bike and out of here".

I bought the RX model, had a few issues along the way but the killer was the battery stopping to function.

I was in a support email chain with someone at super73 for months. They asked so many questions and asked for pictures it just felt ridiculous and a prolonged way to get out of supporting. In the end it was exactly that... months into it the suggestion is i buy a new battery from them €999 with no expected ETA but another suggestion was i just find someone else to fix it. I needed to arrange the cash and as much as i didn't like it i wanted to make good on my investment. I contacted Super73 and said "ok lets do this". I had a quick response to tell me they no longer shipped in my area and to find a dealer in the EU.

Basically dusting their hands and telling a customer to bugger off and its not our problem.

From their suggestion i contacted dealers in my country and outside to finally sort this. All dealers were happy to sell bike but were a bit frustrated from the support they got from Super73. In the end i finally found somewhere in the same place as the main office that won't ship. I contacted them and told them the situation and they said Super73 had told them they should have a battery in a 2 week window. So i bought one, April 4th, 4 weeks go by, i contact the company again and they tell me "Super73 now says mid May or end of May", so 2 weeks will likely be 2 months if not at all. My hopes are not high.

My bike is sitting unused now for 8 Months, i can't use it, i can't sell it and no idea at this point if it will ever be used again as Super73 has once again done what is making them famous in the community, not giving a care about their customers.

BEWARE, do your research, make sure you can have issues supported before making a purchase... but i would advise going for a different bike and company. This one sucks.

Ozan en Loyd van de service en repair are Great Guys and do amazing work

I bought one of these heaps of junk. Within the first three months I had to replace the chain which broke, had to get the breaks fixed and the saddle came off. It is now taking up space in my storage. I loath this company.

i received bikes.
Good bikes, beautiful with a style.