After being disappointed because the charger item didn’t work properly, TALA was absolutely fair and send me right away a replacement device which is perfect. I have to say that’s a very profession... See more
Company replied
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See what reviewers are saying
Great service in a difficult time for transport and for any activity on the planet. Great bulbs, they are a present for my mother who’s in lockdown from the beginning of March: tomorrow she is 70... See more
Company replied
From the order to the delivery, the whole process went perfectly smoothly and I received my lamp in about week. The lamp came in a very protective package, was very easy to set up and is definitel... See more
Company replied
I ordered the Voroni III for my kitchen. It is a beautiful sculpture and a perfect piece of quality craftsmanship. The light is warm, ideal for a cozy autumn when the days are shorter and dark... See more
Company replied
Company details
Information provided by various external sources
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contact info
25b Vyner Street, E2 9DG, London, United Kingdom
- +442030263246
- customerservice@tala.co.uk
- eu.tala.co.uk
4.7
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast good product
22 August 2023
Reply from Tala
Hello Astrid,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
A beautiful lamp and a smooth shopping experience
From the order to the delivery, the whole process went perfectly smoothly and I received my lamp in about week.
The lamp came in a very protective package, was very easy to set up and is definitely in line with what I expected: straight to the point design, excellent material and awesome lighting.
Really love those Sphere light bulbs, they provide a great range of lighting.
20 June 2023
Reply from Tala
Hello Alain,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Very good lamps that gives amazing atmosphere
Great experience, easy to find our lamps and we received them two days after our purchase. We absolutely love them, thank you !
23 March 2023
Reply from Tala
Hello Matthieu,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Monica
Tala Customer Support
Reply from Tala
Hello Bonjean
Thank you for leaving us a 5-star review. We are delighted to hear that you are pleased with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Great product
23 December 2022
Reply from Tala
Hello Roisin,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Megan
Tala Customer Support
Reply from Tala
Hello Mitchell,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Claire
Tala Customer Support
efficient delivery
efficient delivery
good range of products
customs and duty sorted out
28 October 2022
Reply from Tala
Hello Louise,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Reply from Tala
Hello Enrico,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting!
Have a great day.
Tala Customer Support
Really Beautiful product
Really Beautiful product, good quality and seems to be a good, communicative service; unfortunately though, because being in Ireland I had to order from the EU website, the plug was wrong for this country which I hadn’t taken note of! I love it though, and so I want to keep it; I have emailed them regarding what converters they would recommend and hopefully will get a response soon, but I am going with an electricians advice here anyway.
2 September 2022
Reply from Tala
Hello A,
Thank you for leaving us a great review. We are delighted to hear that you are satisfied with our service and product. In regards to your question, we have sent you an email directly and we will strive to resolve this for you as soon as we can.
Have a great day!
Emma
Tala Customer Support
I’m super unhappy with the lamp
I’m super unhappy with the lamp, both with the color of the base and with the yellow color that the lamp creates once it’s on, I tried to contact customer service but they had nothing helpful to say. I went to the Bon Marché in Paris where they told me they were receiving similar complaints where the effect of the lamp was completely different once it was lit in a room. Really not happy. And I was honestly thinking of buying another.
9 September 2022
Reply from Tala
Hello Jeanne,
Thank you for your review. Apologies that your experience was not up to our usual standard, we have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Amie
Tala Customer Support
order was processed quick and good
15 August 2022
Reply from Tala
Hello Janssen,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Quick and well packed shipment!
22 April 2022
Reply from Tala
Hello Christine,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Great service and products !
18 March 2022
Reply from Tala
Hello Kamilla,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Very good product but a bit expensive!
19 February 2022
Reply from Tala
Hello M
Thank you for your review and feedback. We are delighted to hear you're so pleased with your new Tala lighting
Have a great day.
Emma
Tala Customer Support
Long wait for the parcel
Long wait for the parcel. Fortunately, I ordered way ahead of Christmas.
19 December 2021
Reply from Tala
Hello Helga,
Thank you for your honest review. We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account. Thank you for sticking with us and we hope you're pleased with the end product. Have a great day!
Kind regards,
Claire
Tala Customer Support
Beautiful lightbulbs
Beautiful lightbulbs! Shipped in extremely protective packaging. Excellent!!
16 December 2021
Reply from Tala
Hello Rui,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product.
Have a great day!
Kind regards,
Tala Customer Support
Lovely products
Lovely products, fast shipment and perfect service in case of questions.
15 December 2021
Reply from Tala
Hello C.K.,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product!
Have a great day!
Kind regards,
Tala Customer Support
Waiting a while for my delivery
Waiting a while for my delivery, beautiful products tho
11 December 2021
Reply from Tala
Hello Conor,
I'm really sorry to hear you've had a poor experience here. This doesn't sound like our usual service and we apologise that your order experienced some difficulties. The Black Friday period was an extremely busy time for both us and our delivery partners so I apologise for the impact on your order.
We hope you enjoy your products now that they have arrived safely, and we thank you for your patience.
Have a great day.
Kind regards,
Tala Customer Support
European delivery and a broken bulb
Had some confusion on how to order the Tala bulbs shipped to France. Customer service responded as they said within 48 hours and pointed me in the right direction. Unfortunately we had 1/5 bulbs broken on delivery and again, customer service responded promptly and assisted straight away! The bulbs are even more magnificent in person!
8 December 2021
Reply from Tala
Hello Leanne,
Thank you for leaving us a great 5-star review. We are so pleased to hear that you are loving your Tala lights and that we solved your issue to a satisfactory level. We look forward to your next order.
Hope you have a great day!
Kind regards,
Elliot
Tala Customer Support
Reply from Tala
Hi,
Thank you for your review!
We are always working to improve our customer experience and feedback is always welcomed. We are currently working on improving our email notifications during the order process, so I hope your next order with us will provide the communication you were missing this time around!
Kind regards,
Elliot
Tala Customer Support
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