After being disappointed because the charger item didn’t work properly, TALA was absolutely fair and send me right away a replacement device which is perfect. I have to say that’s a very profession... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service in a difficult time for transport and for any activity on the planet. Great bulbs, they are a present for my mother who’s in lockdown from the beginning of March: tomorrow she is 70... See more
Company replied
From the order to the delivery, the whole process went perfectly smoothly and I received my lamp in about week. The lamp came in a very protective package, was very easy to set up and is definitel... See more
Company replied
I ordered the Voroni III for my kitchen. It is a beautiful sculpture and a perfect piece of quality craftsmanship. The light is warm, ideal for a cozy autumn when the days are shorter and dark... See more
Company replied
Company details
Information provided by various external sources
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contact info
25b Vyner Street, E2 9DG, London, United Kingdom
- +442030263246
- customerservice@tala.co.uk
- eu.tala.co.uk
4.7
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Voroni III
I ordered the Voroni III for my kitchen.
It is a beautiful sculpture and a perfect piece of quality craftsmanship. The light is warm, ideal for a cozy autumn when the days are shorter and darker.
The service was equally perfect. Fully transparent, friendly and fast. I live in Germany and the lamp arrived within 10 days.
Bonus points for the beautiful packaging!
4 October 2021
Reply from Tala
Hello Patrick,
Thank you for leaving us a great 5-star review. We are delighted to hear that you are happy with our service and your products. Have a great day!
Kind regards,
Emma
Tala Customer Support
We are very satisfied with your…
We are very satisfied with your service, everything went perfectly.
28 September 2021
Reply from Tala
Hello Elad,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service. We hope that you enjoy your new Tala lighting. Have a great day!
Kind regards,
Claire
Tala Customer Support
astonishingly fast delivery- wow !!!
10 September 2021
Reply from Tala
Hello G. Lang
Thank you for your 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello Altså!
Thank you for your 5-star review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello Jeroen,
Thank you for your review, it is fantastic to hear you are happy with your new Tala lighting and thank you for your patience,
Have a good day
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello!
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service, have a great day!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello Christy,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy and enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello,
Thank you very much for your wonderful review. I'm very happy to hear that you're satisfied with your items and with the speed in which you received your order.
Kind regards,
Lewis
Tala Customer Support
Stunning design
Stunning design, excellent quality, excellent service and quick delivery. I would definitely recommend this brand.
16 June 2021
Reply from Tala
Hello Pascale,
Thank you for leaving us an incredible 5-star review. We are so pleased to hear that you are loving your Tala lights and are happy with our service. We work hard to make sure our customer experience is great, so brilliant to hear you are happy.
We look forward to your next order. Hope you have a great day!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello Marina!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello Anna!
Thank you for leaving us this review. We are so pleased to hear that you are loving your Tala lights! Hope you have a great day!
Kind regards,
Emma
Tala Customer Support
One of the bulb was broken
One of the bulb was broken, no email or phone number for me to contact them.
19 May 2021
Reply from Tala
Hi Agathe,
Thank you for reaching out to us. We ensure that our bulbs are carefully packaged, so we are incredibly sorry to hear that your item was damaged on this occasion. I have passed on your details to our customer service team, and they will be in touch with you soon to resolve this matter. I would also like to add that our email address (customerservice@tala.co.uk) is on our website—contact page and in a banner on top of our website—but I have included it here too for your ease.
Best wishes,
Farjana
Best LED bulbs
LED bulbs are the best bulbs for dimming i could find so far. Especially if soft start is important for you.
5 May 2021
Reply from Tala
Hi Tomas,
We are super pleased to hear that, and thank you for the 5-star review! Have a lovely day.
Best wishes,
Farjana
Reply from Tala
Hi Gloria,
Thank you for the 5-star review and kind words. Glad to hear you are pleased with our service. Have a great day.
Best wishes,
Farjana
Reply from Tala
Hi George,
Thank you for leaving a 5-star review. Super pleased to hear you are happy with both the product and the service. Have a lovely day!
Best wishes,
Farjana
Reply from Tala
Hi JM,
Thanks for the positive feedback!
Have a great day.
Josie
Team Tala
Tala did their best but our experience was miserable …
Tala did their best but unfortunately we had to wait months, a failed delivery, by which time they had run out of part of our order, had to start again with separate orders, before getting to Tenerife. We ordered in plenty of time before Brexit, spent two months in Tenerife but the order still hadn’t arrived so we have yet to see the lights five months later. Process not helped by there being no phone number on their website and days delay in answering customer service emails.
12 March 2021
Reply from Tala
Hi HM,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on quality service and excellent products, so we are disappointed to have fallen short on this occasion.
I can see you have spoken with the team previously about this matter and I am investigating to find the latest update. Someone from the team will be in touch very shortly.
Kind regards,
Team Tala
Product in stock and super fast…
Product in stock and super fast delivery. Great experience!!
12 March 2021
Reply from Tala
Hi GT,
Thanks for the feedback. We are pleased to hear you had a good experience with Tala.
Best wishes,
Josie
Team Tala
Response time is super slow
Response time is super slow. A new product I have ordered has not been working properly and for 2 weeks now I'm waiting for an answer how to proceed.
2 March 2021
Reply from Tala
Hi Leia,
I'm sorry to hear there is a problem with your order. We should be able to resolve that for you quickly and I apologise that you haven't received a reply to your email yet, that doesn't sound like our usual service.
I have flagged your order number and email address with the team to see if we can track down your message. Someone will be in touch with you this morning via email to get this resolved for you.
Kind regards
Josie
Team Tala
Excellent service and fast delivery!
14 October 2020
Reply from Tala
Hi Erik,
Thanks for the positive feedback!
Have a great day
Josie
Team Tala
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.