Jeans, excellent quality, but mens cargo pants, absolutely the worst designed possible. They fit great, but cargo pockets, whatever style are useless to keep anything but a cloth or something soft. Ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrangler retro jeans poor quality already ripped above rear pocket after 6 months - better quality brands out there don’t purchase Wrangler retro jeans as they are not cheap. Have some Lee and Levi’s... See more
Company replied
Purchased several pairs of pants in Nov 2025. By Dec 6, one pair had the fastener detached. I contacted Wrangler for warranty. I had to ship the pants back (rather than upload a photo) before they did... See more
Company replied
Canadian shopper here. Don’t do it, just don’t put yourself through the aggravation. I order when the site said “free shipping” but they charged $39.68 for something and did not provide a det... See more
Company replied
Company details
Written by the company
INSPIRED BY COWBOYS BECAUSE NO ONE WEARS DENIM HARDER
Contact info
United Kingdom
- Kontoor.eComManagement@KontoorBrands.com
- eu.wrangler.com
2.6
Poor
459 reviews
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wrangler Online store
Hey Carlo!
Thanks for the kind review. We aim to make things quick and easy for our customers :)
Kind regards,
Felicia
No fault of Wrangler
No fault of Wrangler, but jeans were not fit I had before and synthetic content higher than my old ones, so I sent them back. However, a month later and no word on refund. So I searched and emailed on 16th November whereupon received email confirming money would be returned in 5 to 10 days. Fine, but I have to wonder if that would have happened if I hadn't chased it a month after the return....
18 November 2021
Reply from Wrangler Online store
Hi Thomas!
We appreciate your feedback.
Rest assured, you were not forgotten! We regret to inform you that we have been experiencing some delays in refunding due to a backlog of returns in our warehouse. Your patience and understanding is much appreciated!
Best wishes,
Felicia
Emails not getting through properly
18 November 2021
Reply from Wrangler Online store
Hi Rob,
Thanks for the heads up! Will have a word with the tech team and sort it out. We're sorry that the emails didn't work, but glad to see that you managed to reach Tomasz by phone instead. Hoping you found your new favourite pair of Arizona jeans :)
Cheers!
Felicia
Well Done
Needed to ask for help to create a return label. the help was here. Thank you so much.
16 November 2021
Reply from Wrangler Online store
Dear Owen,
No problem at all. We are here for you when you need us!
Sincerely,
Felicia
Here we go
Here we go, finally found a Jean that might fit and my order accepted paid and now they cancelled my order? No reason why just cancelled so here I go … hope I done have to wait for a refund, but more importantly how are they managing their website? If they don’t have the products why have them available to order and pay for them! Very disappointing
12 November 2021
Unprompted review
Reply from Wrangler Online store
Hi Anna,
I see that your profile is registered in the United States. You have left your comment on the European Trust Pilot page for Wrangler. We are sorry to hear about your bad experience and suggest that you get in touch with their Customer Service Team: (888) 784-8571
Have an excellent day :)
Felicia
I needed to return some items
I needed to return some items. Unfortunately the website had some problems; through contact with customer services I was provided with tracking return labels and return details, within the same working day.
10 November 2021
Reply from Wrangler Online store
Dear Mr. Drage,
Glad to hear you got a quick and efficient solution for your return. Our Customer Service Team is always happy to help!
We're at your disposal should you need anything else :)
Cheers!
Felicia
Fast, kind and peace of mind provider…
I bought the jeans as a gift and asked Customer Service about being able to exchange the product for the same but in different size in case I made an error selecting the size with the caveat that this will happen in a month, which is by when I need to deliver the gift. The response was fast, kind and really provided peace of mind as I was told that it would not be an issue.
10 November 2021
Unprompted review
Reply from Wrangler Online store
Hi Daniel,
Thanks so much for your lovely review! So happy to hear you felt taken care of and happy with our service. Hopefully the recipient of the gift is enjoying it and in the correct size no less ;)
All the best,
Felicia
Great product safety delivered
30 October 2021
Reply from Wrangler Online store
Hey Julie,
It's so nice to hear that you are loving our products, thanks for letting us know!
Have a great weekend :)
Felicia
Efficient and helpful
20 October 2021
Reply from Wrangler Online store
Thanks for the review! Hope you're enjoying your items!
Sincerely,
Felicia
Everythig ok
10 October 2021
Reply from Wrangler Online store
So glad to hear it! Thanks for shopping with Wrangler!
Cheers,
Felicia
Shambolic and untruthful- order 200000110394
This company appears to be in utter disarray. Ordered two pairs of Jeans Wrangler sent wrong Colour. Still awaiting refund from beginning of August. Phoned twice and told items received in good condition in warehouse, with refund to follow in few days.
This was not in fact truthful,Still awaiting refund at end of August.
Simply not good enough and not trustworthy retailer.
It is a pity TP does not allow users to post a zero stars review. I note from other complaints that the company are making excuses about maintenance affecting refund timescales. There isn't an excuse for trading and keeping customer's money that does not belong to you. They do not seem to have any problems taking payment. A large, well known brand like Lee/ Wrangler should really know better.
28 August 2021
Reply from Wrangler Online store
Dear Christopher,
Thank you very much for your review. I sympathize with your frustrations, it is never ideal to have to wait for results, especially when it concerns money. I have checked your order and seen that your refund was processed on August 30th, therefore you should see the funds in your account by now. Please let us know if you have any doubts about this.
That being said, the reasons you were given for the mishaps and delays were in fact the truth. This summer we launched a massive system update which we knew would be a challenge, but well worth the trouble in the end. There were delays involved, which you will have seen clearly mentioned on our website because we wanted to be transparent with our customers.
Following these delays when we were back in the swing of things, we were facing a bit of a backlog which is a normal side effect of system downtime. Again we tried our best to keep our customers as up to date as possible to avoid disappointment, but with system changes we were not certain of final dates for when the backlog would be cleared. We apologize for the delay but are glad that everything now appears to be resolved.
As for your order arriving in the wrong colour, I apologize sincerely for the mix-up. In the new system there has been some miss-matching of codes resulting in slightly different items being sent out. But as our customers reported these errors, we have been able to fix them to avoid the same issue recurring. We are super appreciative of our customers’ understanding and bearing with us through this transitory period while we work out the hiccups. Our good relationship with our customers has enabled us to manage this transition so calmly. We will only be stronger in the end!
If there is anything else we can do for you please do not hesitate to get in contact.
Have an excellent day 😊
Sincerely,
Felicia
Appalling Customer Service
My order has been lost, somewhere between Wrangler and Yodel and the response from Wrangler to this is nothing short of shocking.
I was lied to initially and advised that my order was delayed in the Czech Republic. Just an excuse to mark my query as dealt with, clearly. On calling for a second time, Wrangler accepted that the order must be lost but that they couldn’t process a refund as they would have to wait for Yodel to confirm that the order was lost. I was advised that Yodel typically respond by the next day and that a refund would be processed as soon as a response was received. When I queried why I couldn’t be sent a replacement order, I was advised that this was not Wrangler’s policy and I must place another order. I have never heard of a company not being able to issue a replacement order when the issue is from their/their service providers’ side - it’s absolutely ridiculous! On asking to see where this is detailed in their policy/policies, I have actually been sent the details around how to place an order on the website! It is not clear, anywhere in the terms and conditions on the website, that this is their policy and I believe it is just an excuse being used to reduce the amount of work on their side.
Two days later I haven’t received confirmation of the refund being processed, I have been sent a form I must complete to receive a refund - which apparently if I don’t return to them within 7 days I’m confirming that I have received the package! Seriously?! Yodel is a tracked delivery service and the details of my order haven’t been updated since the day Wrangler marked it as dispatched. Why do I need to provide any further confirmation? There was absolutely no mention of me needing to do this on the two calls I had on Monday and it is just another way to delay processing the refund. The issue is entirely with Wrangler and Yodel and yet I am expected to run around filling forms in and having to chase them to get my own money back from an obligation Wrangler have failed to fulfil. I have done nothing wrong, I should not be the one being so inconvenienced here.
I requested a call back from a manager/supervisor and was advised it’s very hard as they are all working from home. How can they try and use this as an acceptable excuse when working from home has been common practice for 18 months now?! Suffice to say, I haven’t received a call back from a manager/supervisor and don’t expect to.
I would suggest never ordering from Wrangler, purely based on the reasoning that in case you have an issue the level of customer service you have to deal with is shocking. It is appalling that the approach from a very well established company/brand is so poor and it is safe to say I won’t ever be shopping with them again. If you think you are paying for quality, it certainly isn’t quality of customer service!
19 August 2021
Unprompted review
Reply from Wrangler Online store
Dear Joanne,
We are flattered to be referred to as a well established company/brand. Thank you as well for taking the time to outline your concerns so clearly. I completely understand your frustrations as we all just want to receive our goods when shopping online. That being said, sometimes things go awry, and when there are partners involved, it can get tricky. As you will notice by the lack of similar reviews, your situation is not a common one, and we apologize that you have had to deal with the disappointment of a lost package. Nevertheless in any business where shipping is part of the process there are risks of loss as I'm sure you'll understand.
As manager of the Customer Service Team here at Wrangler Europe, I am happy to have the chance to reach out to you directly as I have been following your case behind the scenes making sure that my agents were following the correct procedures. Given that all processes and procedures were duly followed, I found no need to step in as I was certain that you were getting the best care. It is not commonplace for managers to contact our customers, your request is the first request we've received in at least 6 months. This is why we are not set-up for it has simply not been necessary.
As you will also notice by the rest of our reviews, they are a lovely group of dedicated people who try to do what they can to please our customers. I can thus confirm for you that my Customer Service Team does not lie. What happened, rather, is that they were advising you about the hold up in the Czech Republic as this is usually the case when a package does not immediately ship out. As with most any business that deals with logistics, we go by what our systems are telling us, and yours read as delayed.
Because systems can display errors, following this, we investigated with the warehouse and carrier. We were able to confirm that the package was indeed lost, exactly as we had promised we would. Not only has your order been completely refunded, but as an apology for the fact that your parcel was lost, you have also received a special Discount Code meaning that your new order would be at a discounted price of what you originally were going to pay. If you choose not to place a second order now, you are welcome use it instead on a different order in the next 3 months.
Again, my agents were correctly informing you that you could not be sent a replacement order as this is not Wrangler’s policy. We do not offer exchanges nor replacements, rather we can only ship orders which have followed the policy for "How can you make a purchase on this site?" which you will find in section 4 of our Terms & Conditions here: https://eu.wrangler.com/uk-en/terms-conditions-sale.html. In this section it states that "We will not accept Orders placed in any way other than as detailed above." As you will understand, exchanges and replacements do not follow the outlines steps and are therefore not possible to dispatch.
As for the form that you were asked to fill out, we apologize if there was a misunderstanding as this is not something that grants you a refund. As already mentioned your refund has already been processed and it is highly likely that the funds are already visible back in your account. This form is a tool that enables us to ameliorate our service by filing an official complaint on your behalf with the carrier. The time limit on the form is standard practice for any sort of dispute, in much the same way that there are time limits on Returns or Warranty policies. After the set period of time has passed, the assumption is that there is no problem, otherwise action would have been taken.
I hope that I have been able to put your doubts to rest. Admittedly as I mentioned before, losing a package that you were looking forward to is never nice. However, we very much appreciate your patience throughout this matter. Should you require any further assistance the team remains at your disposal.
Wishing you an excellent week!
Sincerely,
Felicia
I had trouble printing out my return…
I had trouble printing out my return label. Joana from Customer Service helped me promptly in a very kind manner. Thank you!
18 August 2021
Unprompted review
Reply from Wrangler Online store
Hi Julia :)
That's great! Joana is super helpful, she will definitely appreciate the mention. Thanks for commenting!
Have a great week!
Felicia
Brilliant service because
Brilliant service because
phone answered very quickly by a person with excellent product knowledge
very helpful
very polite
resolved the issue in a speedy fashion
follow up email sent straight away
16 August 2021
Reply from Wrangler Online store
What lovely remarks! Thanks so much for the glowing review :)
We try really hard to provide the best possible service so it is excellent to hear back from our customers that we are hitting the mark. Thank you!
Do be sure to contact us again if you need anything else!
Sincerely,
Felicia
null pdf resolved in 3 minuets
13 August 2021
Reply from Wrangler Online store
We've never been timed before! That's impressive!
In that case I guess our new goal is 2:55 ;)
Cheers,
Felicia
I am still waiting for a refund for my…
I am still waiting for a refund for my returned items in June!!! I understand there was a delay on refunds which were due to be actioned on 19th July. We are now 10th August and I’m still waiting for over £100. No response from my latest question submitted via the website.
10 August 2021
Reply from Wrangler Online store
Hi Lindsay,
Thanks for reaching out. We sincerely apologize for the delay and for any inconvenience this will have caused you.
As you mentioned, there we are currently experiencing a delay in refunds which is due to system maintenance. Where many of our processes are normally automated, we are temporarily having to action certain things manually which you will understand is slowing us down.
We did inform that refunds were due to *start* being actioned, unfortunately we have no concrete timeline on when we will clear the slight backlog. We hope to be back to full speed before long!
When you contacted us yesterday, our CS agent Tomasz went ahead and completed your refund for you. You should have a confirmation email from him with further details. Depending on your bank, funds should appear in your account within 5 to 10 business days.
We know that such a long wait is frustrating, and we appreciate your patience so far. We are doing our best to keep up by doing things the good old fashioned way until the bells and whistles of our system update are fully functioning.
We look forward to providing the top notch service that our customers know and love as soon as we can.
Sincerely,
Felicia
Able to contact Wrangler call centre…
Able to contact Wrangler call centre service team quickly and sort out my question. Bravo! Thanks 🤓👍
29 July 2021
Reply from Wrangler Online store
Hey Lionel!
Fantastic to hear from you. Thanks for the shout out! Glad you got the help you needed, you are most welcome. We are here for you any time if you need anything else ;)
All the best,
Felicia
Reply from Wrangler Online store
Thanks so much for your comment! Joana is a real wiz at languages! We're super proud of our team. Glad you got the help you need. Let us know if you need anything else :)
Felicia
Excellent website and multi lingual…
Excellent website and multi lingual customer services
12 July 2021
Reply from Wrangler Online store
Hi Jeremy!
Thanks for noticing! You've touched on 2 points that we take a lot of pride in. We try and keep our website as representative of our brand and values as possible. We also love our multicultural team who are not only excellent at what they do, but they can do it in multiple languages!
Thanks for shopping with us :)
Felicia
Horrible service-all aspects
They don’t allow for free returns and after paying for the return as they had instructed it took a phone call to follow up. They still hadn’t put my return in their system even though they had it for 4 weeks. Then it took another 3 weeks to actually receive the refund. Will never use their online order platform again!!
8 July 2021
Unprompted review
Reply from Wrangler Online store
Dear customer,
Thank you for contacting Wrangler Europe. It seems, however, as though you were looking to contact Wrangler USA. No bother, we are happy to address your review all the same.
You are correct that free returns is not currently a part of Wrangler USA policy as it is here in Europe. On the Returns page of the Wrangler.com website (https://www.wrangler.com/return-policy.html) you will have seen the following clearly indicated:
"The customer is responsible for any and all applicable taxes and charges associated with returning merchandise."
Wrangler as a brand always tries to be as open and honest with our customers, which is why it is also clearly labeled on the USA returns page:
"IMPORTANT - Due to high demand and system maintenance, refunds for returns received after March 28th will be delayed approximately 4 weeks."
We are sorry that you were less than pleased with the wait time in receiving your refund which exceeded this 4 week expectation. Our USA team have been working really hard to contact customers ASAP but due to an extraordinarily high volume sometimes they are not able to stick to the estimated 4 week window. Wrangler USA understands your frustration, but also appreciates customers' patience and understanding through this time.
Thank you for sharing your thoughts, if you have any further questions or any further need for assistance we invite you to contact the Wrangler USA team through any of the preferred methods outlined on the following page: https://www.wrangler.com/contact-us.html
Wishing you a super pleasant day,
Felicia
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