Our Sales Representative, Sean Keane, was very quick to provide quote details and follow up after the sale. Both he and Dan from Customer Service made sure everything went smoothly and that we had wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company to deal with. Georgia was brilliant. sourced the product i needed quickly and was dispatched in good time. will be using them much more in the future due to them being reliable. communic... See more
Company replied
The sales rep is very fast in responds and able to quote efficiently with the correct parts required. Pricing wise reasonable and the lead time is short. Will continue to support EU Automation. Thanks... See more
Company replied
Great Service and prompt communication on estimates and the final order. Its was a pleasure to work with a company once again that is focused on the customer more than the sale. I will be doing busine... See more
Company replied
Company details
Written by the company
EU Automation gives you access to a world of automation parts at your fingertips. Whether it’s obsolete, reconditioned, or new automation parts, we’re here when you need us most.
Contact info
Hessenring 15 K, 64546, Mörfelden Walldorf, Germany
- 01785 558485
- marketing@euautomation.com
- euautomation.com
4.7
Excellent
5K reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THEY WERE NICE AND COURTEOUS AND THEY…
THEY WERE NICE AND COURTEOUS AND THEY GOT RIGHT ON MY ORDER.
25 December 2024
Reply from EU Automation
Thank you for the 5 stars Keshia, really hope we can continue to meet expectations next time you need us.
Daniel
Reply from EU Automation
Thank you for the 5 stars Timothy, we really hop we can impress again next time you need us.
Daniel
Incomplete item received.
Incomplete item received.
Customer service was good and order processing was quick, but the item received was only the transmitter from the light curtain and not the transmitter & receiver set.
UPDATE
Return and credit processed quickly.
24 December 2024
Reply from EU Automation
Hello Philip, we are sorry that your experience was not the best. I am glad that your return was easy and efficient and we hope that you can give us another try in the future.
Daniel
John Madgin is a real pro
John Madgin is what makes EU great for me, he is always fast and doesn't hesitate to step up if we need help.
13 December 2024
Unprompted review
Reply from EU Automation
Thank you so much for your kind review, I know John will really appreciate your compliment and is looking forward to helping again soon.
Daniel
Reply from EU Automation
Thank you for the 5 stars Jamie,
We really hope we can keep on impressing the next time you need our services.
Daniel
Tom was awesome
Tom was awesome! He found the parts I needed, personable, and just an all around top notch experience. Thanks Tom!!
16 December 2024
Unprompted review
Reply from EU Automation
Thank you for the 5 stars Eric,
I know Tom will really appreciate your 5 star review and we hope we can continue with our awesome service in the future.
Daniel.
Underwhelming
The order was much slower than advertised, with extra delays and the condition of the drive+motor supplied was quite rough.
In reply to Daniel:
Your suppliers are not my business, when you advertise a specific item in a specific condition I would expect to get it in that time and in that condition, both of which were incorrectly advertised. Your delay in providing the hardware costs money to clients.
6 December 2024
Reply from EU Automation
Sorry to hear that you were underwhelmed with the service you received. I have reviewed your case and can see that we were let down by two separate suppliers causing a delay, I believe you were kept informed of this and again we apologise for any inconvenience caused and we did our best to deliver what was needed. I really hope that this initial experience will not put you off considering us in the future.
Daniel
GREAT SERVICE ALWAYS!
Fabulous service, very reasonable prices and very quick delivery!
5 December 2024
Unprompted review
Reply from EU Automation
Thank you for taking the time to leave such a lovely 5 star review Victor.
We really hope we can help again soon.
Daniel
Shipment took to long
The time for the shipment of the spareparts was at the time we bought it 2 to 3 days. It took 10 days.
Days we couldn`t youse our machine.
The sparepart in the first offer of EU Automation wasn`t complete. A second offer had to be made.
12 December 2024
Reply from EU Automation
Sorry you had a delay on your order Michael.
I have reviewed your order and can see that we had a delay from our customer and this ultimately meant your ETA was extended by 2 working days.
We really hope that we can have the opportunity in the future to better impress.
Daniel
Reply from EU Automation
Thank you for the 5 stars Oliver. Great to hear you would recommend us! We look forward to helping again soon.
Daniel
Service and quick answer
9 December 2024
Reply from EU Automation
Thank you for the 5 stars! We really hope we can help again soon.
Daniel
Reply from EU Automation
Thank you for the 5 stars Erhan, so happy to hear we have excellent customer service. We hope to impress again soon.
Daniel
Experienced team/professional/prompt.
Experienced team with extensive knowledge base of parts. Smooth process from ordering to delivery, very happy with service. Thank you EU Automation Team.
2 December 2024
Reply from EU Automation
Thank you for your lovely review Daniel.
Great to hear we are really impressing with our knowledge and that the process is smooth and easy. We hope we can help again soon.
Daniel
Awesome service
2 December 2024
Reply from EU Automation
Thank you for your awesome review Brandon! We hope we can keep up our awesome service for all future orders!
Daniel
Everything perfect.
19 November 2024
Reply from EU Automation
Thank you for the 5 stars. We are glad that you thought our service was perfect an we will strive to continue to impress as we build our relationship with you.
Daniel
ORDERING WAS EASY AND SEAMLESS
ORDERING WAS EASY AND SEAMLESS
ITEMS RECIEVED QUICKLY AND APCKAGED WELL
22 November 2024
Reply from EU Automation
Thank you for the 5 stars Ronald. We look forward to helping again soon.
Daniel
Reply from EU Automation
Thank you for the 5 stars Andre, we really appreciate you taking the time to show how well we handled your order. We hope to help again soon.
Daniel
Great but a little bit quicker on the…
Great but a little bit quicker on the response
25 November 2024
Reply from EU Automation
Thank you for the 5 stars Jim,
I really hope you will use us again soon.
Daniel
the Machine was down
25 November 2024
Reply from EU Automation
Thank you for taking the time to leave us a 5 star review, we really hope we can impress again soon.
Daniel
Quick and fast, from the quote to the delivery!
Kevin Sieburg took great care of us with his quick quote and fast delivery of our parts.
25 November 2024
Reply from EU Automation
Thank you for the 5 stars Jamey, Kevin will really appreciate the compliments and we hope we can be of service again!
Daniel
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