Our Sales Representative, Sean Keane, was very quick to provide quote details and follow up after the sale. Both he and Dan from Customer Service made sure everything went smoothly and that we had wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company to deal with. Georgia was brilliant. sourced the product i needed quickly and was dispatched in good time. will be using them much more in the future due to them being reliable. communic... See more
Company replied
The sales rep is very fast in responds and able to quote efficiently with the correct parts required. Pricing wise reasonable and the lead time is short. Will continue to support EU Automation. Thanks... See more
Company replied
Great Service and prompt communication on estimates and the final order. Its was a pleasure to work with a company once again that is focused on the customer more than the sale. I will be doing busine... See more
Company replied
Company details
Written by the company
EU Automation gives you access to a world of automation parts at your fingertips. Whether it’s obsolete, reconditioned, or new automation parts, we’re here when you need us most.
Contact info
Hessenring 15 K, 64546, Mörfelden Walldorf, Germany
- 01785 558485
- marketing@euautomation.com
- euautomation.com
4.7
Excellent
5K reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service very good
Customer service is quick and professional
The parts sent to us was initially faulty and a replacement was sent FOC to resolve the issue. This was done with little inconvenience and resolved in a prompt and professional manner.
We had no previous issues with other parts received
3 February 2025
Reply from EU Automation
Thank you for taking the time to leave us a review.
So glad that we were able to resolve your issue effectively. We hope to be considered next time you need more parts.
Daniel
Great service and helpful communication
31 January 2025
Reply from EU Automation
Thank you for the 5 stars! We know how important both service and communication is, so great to hear we are doing well in those respects! We hope we can help again soon.
Daniel
Excellent service
Excellent service, quick responses and delivery. Great communication. Thanks Danial Z.
Highly recommended.
31 January 2025
Reply from EU Automation
Thank you for the lovely review Warren.
I know Danial will really appreciate your kind words. We look forward to building a strong relationship for the future.
Daniel
Reply from EU Automation
Great to hear that it is easy to deal with us Rich. We hope we can help again soon.
Daniel
EU AUTOMATION is my "go-to" for sourcing parts.
EU AUTOMATION has the very best prices of all my vendors. They also have a wide supply of parts and they always have stock! They quote price and availability very quickly. And, I never have to pay for shipping! They do what they say, and say what they do. I would recommend EU Automation to anyone looking for great customer service and savings! :)
28 January 2025
Reply from EU Automation
Thank you so much for the awesome review! So happy that we are able to be so impressive. We will strive to impress even more in the future.
Daniel
Thomas Higgins was wonderful to work…
Thomas Higgins was wonderful to work with!
Called shortly after sending online inquiry. Sent quote, payment link, and orchestrated expedited shipping & then followed up the day the part arrived to ensure I received it.
Very courteous & professional
6 February 2025
Unprompted review
Reply from EU Automation
Thank you for the 5 stars! I have passed your compliments onto Thomas who is very humbled by your kind words. We hope we can continue to be as impressive next time you need us.
Daniel
Great service
3 February 2025
Reply from EU Automation
Thank you for the 5 stars Barry! We look forward to trying to impress again next time!
Daniel
Great customer service and quick…
Great customer service and quick response to my inquiries
23 January 2025
Reply from EU Automation
Thank you for the 5 star review Frances, we look forward to helping you again soon.
Daniel
You were the only company that seemed…
You were the only company that seemed to have the part I needed & it arrived here within days of placing the order.
22 January 2025
Reply from EU Automation
Thank you for the 5 stars Paul, we have always prided ourselves on being able to find hard to find parts and we really appreciate you letting us know we are excelling! We really hope to help again soon.
Daniel
We had a motor go down on a machine and…
We had a motor go down on a machine and EU Automation was able to locate and have a new one shipped within 24 hours while every other supplier was 1-2 weeks at the earliest. Thomas Higgins was very responsive and easy to work with, would recommend to others and plan to use their services again in the future.
28 January 2025
Unprompted review
Reply from EU Automation
Thank you for the 5 star review Chris!
I have passed Thomas your compliments and I know he really appreciates your words.
We really hope we can help again soon and continue to impress with our service.
Daniel
Great service!
John Madgin is always very helpful with getting information and parts for our facility.
22 January 2025
Unprompted review
Reply from EU Automation
Thank you for the lovely review Mellissa, I have passed on your compliments to John and he is very humbled. We look forward to trying to impress again soon.
Daniel
Reply from EU Automation
Thank you for the 5 stars Harry.
I have passed on your kind words to Ash, who i know will really appreciate your comments. We look forward to helping again soon.
Daniel
Tom was a very helpful salesman…
Tom was a very helpful salesman friendly and easy to speak with and very knowledgeable, I will be working with this company again, the items that i purchased he contacted about a small issue with one of the items ordered and turns out that it will not be a problem.
16 January 2025
Unprompted review
Reply from EU Automation
Thank you for the awesome review Roger. Tom will really appreciate your kind words and I know we are looking forward to helping again soon.
Daniel
Reply from EU Automation
Thank you for the 5 stars! We really hope we can help again soon.
Daniel
EU Sorted Us Out!
Used EU for provision of Soft Start - after a small delay item turned out to be of major importance and needed ASAP - Alex informed us of whereabouts and availability of express transport that could take up to 20 hours - in fact the item arrived by 8am the following day. Sterling service getting us back up and running.
14 January 2025
Unprompted review
Reply from EU Automation
Thank you for taking the time to leave us a 5 star review Aaron. I know Alex will be very pleased with the feedback and is looking forward to helping again soon.
Daniel.
Quick response
Quick response, accurate data, responding even though it was a holiday
29 December 2024
Unprompted review
Reply from EU Automation
Thank you for taking the time to leave us a 5 star review! We hope we can help again soon.
Daniel
John Madgin is an excellent team member…
John Madgin is an excellent team member and always willing to go above and beyond for our company. He will even respond after hours, considering the UK is 6 hours ahead of us.
9 January 2025
Unprompted review
Reply from EU Automation
Thank you for the awesome review Mallory, John really appreciates you taking the time to tell us how much John and EU impresses you. We really look forward to helping again soon.
Daniel
Great service
Patrick is one of our greatest suppliers. He always commits to giving us the best service and is very easy to work with.
It's a great pleasure to work hand in hand to achieve our goals.
6 January 2025
Unprompted review
Reply from EU Automation
Thank you for the 5 stars Karina, we really hope we can be as impressive again in the future. I have passed on your compliments to Patrick who I know will be very pleased with the feedback.
Daniel
Euautomation is very professional with its customers.
I'm very satisfied with Euautomation's behaviour and responsiveness, as well as their ability to anticipate their customers' needs.
25 December 2024
Reply from EU Automation
Thank you for the glowing 5 star review Karim.
We really look forward to helping again soon.
Daniel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.