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Rated 5 out of 5 stars

EUclaim has done everything they can in an extremely professional way to get me the compensation from the airlines. Although it takes some time and they do charge relatively high commission fee, they... See more

Company replied

Rated 5 out of 5 stars

I am extremely impressed by the service provided from the EUclaim. The whole process takes slightly more than a year, due to the resistance from the airline company. But finally it has been worked ou... See more

Company replied

Rated 1 out of 5 stars

After one year without any success, EU Claim sent an e-mail stating the process would need to progress with a UK Legal Partner. Chocking! If i would be interested in progress with the claim using oth... See more

Company replied

Company details

  1. Legal Services & Government

About EUclaim

Information provided by various external sources

  • Over 10 years experience in the field of passenger rights
  • Takes the hassle out of claiming
  • Keeps you up to date with a personal online file
  • Strong legal department
  • You can reach us during weekdays by phone, live-chat and e-mail
  • You get what you are entitled to!

EUclaim helps passengers on a no win, no fee basis.

EUclaim assist passengers when:


Contact info

2.4

Poor

TrustScore 2.5 out of 5

574 reviews

5-star
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Rated 1 out of 5 stars

Traveler Beware of this so-called "Service"!!

Read the Terms of Service VERY carefully!! What EUClaim does not make apparent is that they will still charge you the full fee even if they do not lift a finger and the airline independently compensates you. In cases of egregious delays, airlines will often voluntarily provide the maximum allowable compensation (600 Euros). Even if EUClaim does nothing, they will still attempt to extract their fee from you. DO NOT USE this service, give the airline time to contact you directly. Learn from my mistake fellow traveler!

19 August 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your review, Nicolaas. I would like to explain to you that you signed our terms of conditions. You got paid by the airline because we sent out claimletters to them regarding your delay. We put in a lot of effort to ensure you of the compensation you got. We always recommend trying the airline first, but often they do not honour claims for compensation when that is due. That is where we can help. If you have any further questions regarding our service, do not hesitate to contact us. ~Jasmijn

Rated 5 out of 5 stars

Thank you

Lots of people who works in the airport tells you that you cannot be paid by the airline. Don't trudt them ! With the help of euclaim i had my money back!

17 August 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for submitting your review. We hope you will enjoy your compensation :). ~Jasmijn

Rated 5 out of 5 stars

Easy and fast

easy to use forms, add some scans of the documents and within a week follow up and received the claim minus fee within 2 months. Fee might be high but at least you have immediate feedback if your case is eligible or not and once eligible you will get it. No brainer for future issues.

17 August 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your kinds words! We really appreciate them. Enjoy your compensation :). ~Jasmijn

Rated 4 out of 5 stars

it was sooo great job.

It was sooo great job!!!amazing fast transaction.thank you sooo much!!

17 August 2016
Unprompted review
EUclaim logo

Reply from EUclaim

I'm happy that you are content with our service. Enjoy your compensation :). ~Jasmijn

Rated 5 out of 5 stars

I really appreciated the fast pased help

As it seemed too good to be true when I first heard of the company and was a bit hesitant into completing my claim, but as I finished it, everything went quickly and smoothly and after only 2 and a half months, I received my compensation for an 8 hour flight delay, again, thank you EUclaim

16 August 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your kind words Mr. Lizaveras! We really appreciate them. I hope your will enjoy your compensation. ~Jasmijn

Rated 4 out of 5 stars

Please be make it clear on commsion and fees

After getting no response from Thomsom for a delayed flight from Verona to Birmingham, EUclaim successfully got our compensation for myself and my partner. Yes we are greatful for your service, but the 27% commision plus £50 administration fees should be made clear before claims are started.

20 July 2016
Unprompted review
EUclaim logo

Reply from EUclaim

I'm sorry to hear you were not aware of our commission and fee, you accepted to these costs when you clicked "accept" before submitting your claim. Our costs are also stated on our website. If you have any further questions about this, we'd be happy to assist. Enjoy your compensation! ~Roxane

Rated 2 out of 5 stars

Unreliable

I had submitted two claims via EUclaim. One was sorted very quickly, the other is still pending after 11 months. EUclaim made no effort in updating me about the status of the claim, unless I emailed and inquired I had no news. The last couple of times I only got the standard reply: we are reviewing the information we received from the airline and we will be back soon. That never happened.

Based on my experience EUclaim is cherry picking. The easy cases are dealt with, the difficult ones not.

From now on I will try myself first based on the advice from various website and if it does not work I will look for a different company.

18 July 2016
Unprompted review
EUclaim logo

Reply from EUclaim

I'm sorry to hear about your experience with our service, László. As every claim is different, we can't give you a time frame in which they will get resolved. At the moment we are still investigating your case, this will take some time. I have forwarded your comment to one of my colleagues who will send you an email about your case. Thank you for your patience. ~Roxane

Rated 5 out of 5 stars

Another victory for the passengers

Me and my family we delayed 8 hours coming back from our wedding in Cyprus in 2013 with Thomas Cook. We wrote to the company but they responded with a no chance as they do. So last year we decided to use EU claim. Less than one year later we received our compensation. They wouldn't pay out for a child (under 2 )as we had only paid a small amount for her to travel. We were kept updated throughout the process. Yes we paid a fee. it was reasonable and lets face it we had ended up with nothing when we tried ourselves so anything we received was a bonus. So thanks EU I wouldn't hesitate to recommend you to friends and family or to use you again should we ever need to.

10 July 2016
Unprompted review
Rated 5 out of 5 stars

Quick answer, organized and efficient!

I found out about EUclaim in a facebook group and gave it a try. I had a really bad experience with TAP airlines last year and when I saw I was entitled to refund, I started the process with them. They've answered all my questions and mails, and it usually took at most 2 days to replay it! The website is very easy to use as well and they keep you always updated about the process. I have no reasons not to indicate them. I am very impressed with their efficiency and quick results!

5 July 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your elaborate review, Miranda. Enjoy your compensation! ~ Myrthe

Rated 4 out of 5 stars

worry free for a fee

we tired of dealing with the airline for the promised reimbursement.
after signing up with EUclaim we only had a couple of extra minutes to deal with the claim. after about 3 months we received %of the funds.

4 July 2016
Unprompted review
EUclaim logo

Reply from EUclaim

We're glad to hear you had such a good experiences with our service. ~ Myrthe

Rated 5 out of 5 stars

Thank You EUClaim

Great service and sick of never getting compensation from Airlines but now I know I can get help quickly and professionally from EU Claims.

Many Thanks

Michael McAloon

4 July 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your nice words Michael. We appreciate you took the time to write this review. ~ Myrthe

Rated 2 out of 5 stars

Disappointing

This company took 9 months to provide us with air line compensation
Little communication from start to finish , I had to contact them via email to receive any sort of feed back as to where we were at with the claim .

The airline promised 400 euros each = 800 euros in total , we have just been paid just over £400 for the pair of us after their fees .

I really wish I had claimed this back myself
I would not recommend this company to anyone

2 July 2016
Unprompted review
EUclaim logo

Reply from EUclaim

I'm sorry about you had a disappointing experiences with our service, Lyn. I hope you enjoy the compensation despite all this. ~ Myrthe

Rated 5 out of 5 stars

What a service!

I am very impressed with the EU claim service. All I had to do was to fill the form and send confirmation that my KLM flight was delayed for 12 hours. Less than a week later a very decent compensation was on my bank account. Magic!

30 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

That's great to hear, enjoy your compensation! ~ Myrthe

Rated 5 out of 5 stars

Efficient and reliable

The follow-up is clear and results are there, as planned

19 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Enjoy your compensation, Louis! Thank you for your review. ~Roxane

Rated 5 out of 5 stars

top customer service!

very quick and reliable service,I strongly recommend.

18 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your recommendation, Dan! I'm happy to hear we were able to help you claim compensation. ~Roxane

Rated 5 out of 5 stars

Highly delighted!

We checked on the homepage of our airline if we could claim anything and filled in the excact data with flight number. The machine told us we can´t claim on this flight, but we still could claim by email and try this way. Pretty sure we probably would´t get anything, we didn´t write. But then we saw the ad from eu.claim on facebook and thought okay, let´s give it a try... Easy - peasy!! At once we got the information we can claim for €600 each of us! Never thought we could get this amout because that was almost that what we paid for the flight! Well, €600 wasn´t left after eu.claim took their fees off, but there were still €400 left for each of us!!
It was easy to fill in the form and we got the money within of a few days, after we´ve given them the bank details.
Highly recommended!!

16 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for your review! I'm happy to hear you had such a good experience with our service. Enjoy your compensation! ~Roxane

Rated 3 out of 5 stars

Reliable

They process your claim in your behalf quickly.

16 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

I'm glad to hear we were able to solve your case quickly. Enjoy your compensation! ~Roxane

Rated 5 out of 5 stars

Good work, fast and easy

Fantastic work by EUclaim, a well-oiled and smooth clockwork of lawyers ... and i got my money very fast. The information was easily accessed through the web. Thanks :)

14 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you for the compliment, enjoy the compensation! ~Roxane

Rated 4 out of 5 stars

Definitely worth it for airlines that will fight like Ryanair

If you do not have the time or energy to go through the hassle of making a claim yourself then EUclaim is 100% worth it. You give them all of the information and they handle it all for you. Trying to get money out of Ryanair is like trying to get blood from a stone and the whole process took over a year. I just handed it to EUclaim and forgot about it so the cheque I received in the post was a very welcome surprise.

One issue is that Ryanair chose to pay me directly and of the £264.22 cheque I received, EUclaim then invoiced me for £152.96 which included court fees, admin fee and their 27% commission.

They said that the €250 compensation amount was equivalent to £179.22 and yet the €25 admin fee they charged me was £19.57

Seems they will try to give you a terrible exchange rate each way

7 June 2016
Unprompted review
EUclaim logo

Reply from EUclaim

Thank you very much for your feedback, Matt. I'm glad we were able to help you with your claim. We're actually working on the €/£ information on our website right now, so that should become clearer in the future. Let me know when you have any further questions about it. Enjoy your compensation! ~Roxane

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