Euphoria One Reviews 

1,052
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, describing the hair as beautiful, long-lasting, and maintaining its silky, soft texture. Many people highlight the fantastic customer service, noting staff are helpful, quick to respond, and resolve issues instantly. The efficient ordering process and fast delivery service are also frequently commended. However, some customers noted delivery issues, experiencing significant delays or non-receipt of orders. A few others felt the hair quality was poor, describing it as synthetic-like, thin, or breaking quickly. These problems occasionally led to dissatisfaction with customer service when attempting resolution.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair extensions as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Users describe positive interactions with order, highlighting quick dispatch and excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast dispatch and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... See more

Rated 5 out of 5 stars

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman ne... See more

Rated 5 out of 5 stars

Absolutely fantastic communication they really know their products and answered all my questions straight away. I made a mistake with my order and they resolved it instantly, no hassle at all. I fi... See more

Rated 5 out of 5 stars

I have been using this company for their tape in extensions for several years now. I am more than happy with their quality and their customer service. I’m not able to find anything like this with this... See more


Company details

  1. Beauty & Well-being

Written by the company

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,052)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing company from start…

Absolutely amazing company from start to finish, I wasn’t sure on which colour I’d need, I ordered one colour and short length but I wanted a longer length,they was very helpful in telling me how to send them back & I did so ,I exchanged them(which is very good as some companies don’t offer exchanges only refunds which doesn’t help!). After picking a different colour ,I settled with those and a longer length. They held more packs aside aswell for when I needed them. All around it was really good ,delivery service was very prompt and also sending them out to courier was very fast and I got within 2days of ordering! First time wearing these hair extensions and they haven’t been fitted yet but the quality looks 100% on them!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

The best customer service and products....

I have only just started my own business doing hair extentions and the team at Euphoria one have been more than helpful to me helping me colour match and being very reliable on answering messages and delivering my products I wouldn't use anyone else now ! The hair quality is also amazing so soft, no shedding ans the match to the clients hair is perfect

4 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER SHOCKINGLY BAD

Just received my order. Was never informed that only part of my order would be sent. Customer service is crap. Payed for next day delivery this was on Tuesday so I would 100% have it for Friday for my hairdresser. Now have to pay a cancellation fee to my hairdresser for letting her down last min. Facebook had such bad reviews on this company but I like to see the good in company’s. To my disappointment the reviews were true to their word. Remi hair is it!

31 October 2024
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Morning Natalie, I can see you contacted all of our platforms in regards to this last night, all of our team replied within an hour confirming you had received the correct amount of how, as we send multiple bundles per pack to reduce our plastic waste. We have since tried to contact you further to confirm you have located this and you're happy, however we aren't able to get a reply.

Rated 5 out of 5 stars

Absolutely beautiful hair

Absolutely beautiful hair, the quality is unbelievable. It’s not always easy to find a mixed blonde that doesn’t have a warm tone to it. The hair i received is a beautiful blonde and ash mix, stunning! The amount of hair in each strand is plenty and lovely and thick from root to tip.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality hair at a good price

I have been ordering my extensions from euphoria one hair for a number of years, the quality of the hair is excellent and the colour does not fade, the hair lasts roughly 12-18 months. It is good value for money. Highly recommend

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Iv used euphoria one for my Russian…

Iv used euphoria one for my Russian Mongolian hair for a few year now it's beautiful .I get a good 18 month out of the hair it and it gets dyed regular aswell even after 18 month the hair is still in great condition but I like to replace it .several delivery options aswell I carnt fault them at all

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolute fantastic service

Absolute fantastic service. So I messaged and explained that my hairdresser had let me down for my birthday and I was panicking about my hair and they helped me straight away and waited until I made my order so they could pack it for me and get delivered straight away for the next morning. How amazing! Thank you so muchxxx

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Always a good experience with the team…

Always a good experience with the team at Euphoria. They are always happy to help and respond to emails almost immediately offering advice on colours.
The hair quality is 10/10 i wouldnt go anywhere else.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

The extentions are really good quality…

The extentions are really good quality and a decent price compared to other brands . I have purchased a few various colours in nanos and they have all been of the highest quality. Delivery is also very quick and also gives various options for delivery . I would recommend 100%

19 September 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST OF THE BEST !

I have used Euphoria One hair for a number of years whilst working in the salon, and since setting up my own studio, they were the first company i emailed to set my account up with. My last Euphoria One weave lasted almost 2 years and it still felt like new. All my clients love the hair, i would definitely recommend to anyone looking for a main hair supplier. These guys are the ones !!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality of hair is excellent

Quality of hair is excellent. I had to arrange an exchange, this was all done so swiftly and smoothly. Online Customer service was wonderful, very helpful and very prompt. I was kept informed of my return process.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

New customer 5* service

Just had my new extensions fitted, first purchase of Euphoroa hair and it won’t be my last!
My hairdresser was equally as pleased with the quality and colour of the hair.
5* customer service received via email, pictures sent to match my hair, I experienced a fuss free service returning some hair for a different colour too! Nothing seemed like too much bother, really appreciated the great support!
Will recommend you and will be purchasing again in the future.
Thankyou!
Lisa

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products
Excellent service and delivery was very quick was despatched a hour after I ordered , I recommend EUPHORIA HAIR to any one who loves hair extensions and who works in the hair industry! LA HOUSE OF HAIR

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Received my colour ring the next day

Received my colour ring the next day, such beautiful colours and the hair is amazing quality. Can’t wait to try the hair! Also great service with quick replies and always willing to help :)

26 August 2024
Unprompted review

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