Euphoria One Reviews 

1,052
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, describing the hair as beautiful, long-lasting, and maintaining its silky, soft texture. Many people highlight the fantastic customer service, noting staff are helpful, quick to respond, and resolve issues instantly. The efficient ordering process and fast delivery service are also frequently commended. However, some customers noted delivery issues, experiencing significant delays or non-receipt of orders. A few others felt the hair quality was poor, describing it as synthetic-like, thin, or breaking quickly. These problems occasionally led to dissatisfaction with customer service when attempting resolution.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair extensions as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Users describe positive interactions with order, highlighting quick dispatch and excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast dispatch and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... See more

Rated 5 out of 5 stars

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman ne... See more

Rated 5 out of 5 stars

Absolutely fantastic communication they really know their products and answered all my questions straight away. I made a mistake with my order and they resolved it instantly, no hassle at all. I fi... See more

Rated 5 out of 5 stars

I have been using this company for their tape in extensions for several years now. I am more than happy with their quality and their customer service. I’m not able to find anything like this with this... See more


Company details

  1. Beauty & Well-being

Written by the company

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,052)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent value for money

Hair is lovely and soft. Good quality.Used another brand before, but now iam converted to Euphoria One.going to order some more with them.price is good too for russian double drawn hair.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I love everything about this company, the hair extensions themselfs are just perfect, such amazing hair in great condition and come so quickly. As well as this the service from the company is simply amazing, the staff are always so kind and helpful through their messages. I’ve been contacted before through WhatsApp and Messages and always been greeted with polite, helpful and respectful responses. I’ve also reached out myslef via instagram and even then I received amazing service. Euphoria One will always be my go-to for extentions!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend more

Excellent customer service, super responsive and really helpful. I ordered on a Friday paying the cheapest delivery, not expecting to receive until Monday/Tuesday, but instead received on the Saturday. The extensions were extremely affordable, compared to other brands, for the same top quality. Couldn’t recommend more and have already ordered again. Thank you x

6 December 2024
Unprompted review
Rated 5 out of 5 stars

LOVE Euphoria One

I've ordered from Euphoria One twice now and both times I've been super happy, the hair is great quality and the prices are so reasonable. The customer service I have received from Euphoria One has been excellent, the team are lovely and responsive. Will definitely be using them for the foreseeable!

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Fab company

Fab company. Much better than the “big names” hair quality fab and colour match is second to none. Thank you euphoria one

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing customer service!

Absolutely amazing customer service!! I ordered the wrong colour extensions on one of my packs and a refund was submitted straight away once they received the extensions back.

The girls at euphoria one kept in contact with me while all of this was going on and kept me in the loop. Refund hit my account the next day after they received the extensions back via Evri.

The condition of the extensions is the best I have ever tried, they aren’t so silky and soft- they aren’t thin compared to other extensions I have used. I have had them in now for a week and still feel brand new after washing every day.

I can’t thank you all enough.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, I mistakenly opted for 2-3 day delivery but needed to change to next day , they responded promptly. And helped me out. So very please. Would highly recommend. Easy what’s app service to talk to customer service ⭐️⭐️⭐️⭐️⭐️

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Best hair ive ever had!

I bought 300g of the Russian/Mongolian hair and i can say its the best hair I've ever used, i have used a few different brands of hair and this is by far the best, they are still silky soft with no tangling or shedding. The whatsapp team were so helpful as well with quick replies. will defiantly be using Euphoria forever!

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Bought 150 grams of Russian hair i tip

Bought 150 grams of Russian hair i tip, had them in 2 weeks and the hair resembled horse hair, smelt like burnt which makes me think there is alot of synthetic hair in it absolutely awful and would never ever buy from these again. I had hair planet extentions for half a year and was lovely but they discontinued the ones I love so tried these but never ever again

11 October 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Euphoria (instals and…

I've been using Euphoria (instals and for myself) for around 7 years and absolutely love the hair! I usually use the Russian ranges and have never had an issue with quality, however, if ever I have had an issue they are friendly and very quick to resolve it. Absolutely use, just make sure if you're purchasing blondes that you use the Russian ranges and make sure you actually use good quality aftercare products!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

I have used euphoria since I started…

I have used euphoria since I started installing hair extensions 3+ years now. I also wear this brand. I have never had any problems with the hair or bad batches. Supper soft and long lasting.

Customer service are always happy to help, with delivery or matching colours!

12 November 2024
Unprompted review

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