Eureka Ergonomic Reviews 159

Hi Eureka Ergonomic Team,

Six months ago, I purchased the Typhon Hybrid Ergonomic Gaming Chair from your company, and I couldn't be happier with my decision. From the moment I sat in it, I could feel the difference. The chair is incredibly comfortable, with a design that perfectly supports my back and promotes good posture. As someone who spends long hours at the desk, I used to suffer from constant back pain. However, since using the Typhon chair, my back issues have significantly improved. The adjustable features allow me to customize the chair to my exact needs, making it ideal for both work and gaming sessions.

What really stood out to me was the exceptional customer service at Eureka Ergonomic. They went above and beyond to ensure I had a great experience. I want to give a special shout-out to Erika, who was incredibly responsive and helpful. She provided detailed answers to all my questions and even offered personalized recommendations based on my needs. When I had a specific request, she made sure to accommodate it promptly and efficiently, demonstrating her commitment to customer satisfaction. Erika's dedication to ensuring I was completely satisfied with my purchase was truly remarkable, and she made me feel valued every step of the way. Erika's expertise and friendly demeanor made the entire process smooth and enjoyable. I can't thank her enough for her outstanding support.

This is the third time I've recommended the Typhon chair to my friends and coworkers, and everyone in my office is buying one. My coworkers and even my boss love this chair! They were super impressed with how comfortable it is compared to their old chairs. Everyone who tried it out immediately wanted to get one for themselves. In fact, they love my chair so much that they keep stealing it from my desk when I'm not in the office! The consistent quality and comfort are why we keep coming back. It's not every day that a piece of office furniture gets this much love and attention!

Overall, I highly recommend the Typhon Hybrid Ergonomic Gaming Chair to anyone in need of a high-quality, comfortable, and supportive chair. It has made a noticeable difference in my daily comfort and productivity. Thank you, Eureka Ergonomic, for an outstanding product and exceptional service!

Best regards, Farahan Ali

Customer service was fantastic! We had a slight issue with our installation because we were given the wrong size screws. Long story short...our glass tops cracked. Support worked with us for about a week and ended up replacing our glass tops.

purchased the MW2 ergo chair. good quality and design. They included a chair mat free with my purchase. 100% would recommend buying this chair to anyone looking for a gaming computer chair

I received a footstool within a day or two of my order. I thought I was following the instructions to assemble it but found it wasn't working. I reached out to tech support and learned that I had assembled it incorrectly and had damaged it in the process. They immediately sent me what I needed to make it work, and were gracious about it. Super service and I love the product.

Not only was the desk exactly what I was looking for, the customer service was amazing. I know things happen as I had two issues with the desk. I was able to reach customer service, provide evidence of the defective parts and the new parts were shipped out in less than 3 days. That assurance is worth gold when you are paying a lot of money for a product.

Fantastic Customer Service

I couldn't make up my mind whether this piece (a bookshelf) was going to fit, so there was a lot of back-and-forth from me. I finally decided to keep it and the two boxes I needed got shipped back to me for free.

I bought a gaming desk for my adult son 2 years ago, my experience with the representative was at that time such that ... ***2 years later*** .... I remembered her name (Erika) and asked for her when I called ... As luck would have it, she answered the call. Again, she was able to answer all my questions. The only thing she declined was my request to put it in the trunk of her car and deliver it before X-Mas. We had a few laughs and it was a most enjoyable experience.

I have not yet received my item but wanted to share how impressed I am with their customer service.

Su has followed up with me many times about the shipment date of my order, an item I purchased months ago but could not take immediate delivery of. She has gone above and beyond what might be expected and I would not hesitate to deal with this company again in the future.

Thank you Su!

I placed an order multiple days ago for an expensive desk. Despite Eureka charging my credit card immediately, they never send me an order confirmation email. I called customer support to look into this, and she said they had no record of my order despite my providing all my biographic info -- and if they cannot find it to basically dispute it with my credit card company. What a headache. She had no interest in going the extra mile to resolve this issue for a first-time customer.

UPDATE: I called their customer service line again the next day after receiving no responses to my email(s). Thankfully, I got a different agent as I hoped! He was much more friendly, supportive, and eager to resolve my issue. We ended up finding out that there was an error with the email on file and he was able to send me my order confirmation/tracking. Hopefully, shipping won't take too long, but I was impressed with the helpfulness of the agent I spoke with today. Great job correcting the error and for owning up to the prior negative experience with the other agent. Much appreciated!

Fast Shipping! Customer Service is excellent! I had a small issue with the sofa purchased! Su solved it perfectly!

I spent a fair amount of time shopping around for a desk that could convert from sitting to standing throughout the day. There were many companies advertised but Eureak Ergonomic caught my eye with their designs.

I found a desk that would work with my office space and still provide the features I needed. I ordered it and then received tracking updates once it shipped.

However, I noticed I had accidentally ordered the wrong color as the desk was in transit. Completely my own error. I decided to reach out to see if there was any way I could switch to the correct color. Erika responded and was able to work with me to find a solution. She was always professional, fast, and polite, making the whole process easier.

I really appreciated their commitment to excellence and their understanding of my mistake; not all companies are as helpful.

These desks are a significant investment, but I highly recommend choosing this company, you will not be disappointed.

Prompt communication, very helpful, resolved my issue extremely quickly. Couldn't ask for better support!

I bought the Eureka Ergonomic standing desk last December. After building the desk, I noticed discoloration in the wood 'veneer' and asked for a replacement. Rather than a replacement, they offered to give a 50% discount. Now less than a year later, the edge of the desk where I sit is wearing away exposing particle board... They were going to send me a replacement but reversed their decision when they realized they already discounted the desk by 50%. The quality of the wood is poor and they don't stand behind their product. I.filed a complaint with the BBB. Stay away!

I had an issue with my Typhoon chair that came in damaged. They got it taken care of and ended up sending me a whole new back for my chair. It was kind of a beating to send them video of the issue and the back an forth. But all in all, they were great to deal with. Very professional and took care of everything. Great customer service. Great chair. I would buy from them again.

The staff went out of their way to to help me in every way possible. I will continue to buy from Eureka furniture and pass the word along to my friends. Thanks guys.

I wanted to buy the full size mouse pad for the Aero Pro desk and the customer service team made it very easy.

Great product and buying experience. I really enjoy my new table. I had some questions, but they helped me with them in a prompt manner.

The desk is well made and looks great, but my review is for my experience with customer service.
I reached out to customer service after setting up our Ark Pro desk, and noticing that the right L piece was not flush with the rest of the desk. Erika responded to my email and was my point on contact throughout. She was very helpful and patient with us as we tried suggestions from the tech team to no avail. Erika and I spoke on the phone, and it was apparent that the company stood behind their product and wanted to make it right for us. They hired a technician to come over and be a new set of eyes and see what could be preventing the desk from aligning as it should. Tony was able to get the desk to align almost perfectly. We were ok with the slight gap (barely noticeable unless you are looking for it).
My husband loves the desk and Eureka has a customer for life based on the excellent communication and care we received from Erika and everyone involved!

Great Desk. High Quality. Great functionality. Responsive and helpful customer service. All around great product. Very pleased!!

Sam was awesome and provided outstanding customer service