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Eurocamp Reviews 

795
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking system and website for being exceptionally straightforward, quick, and very easy to navigate when planning their family trips. Many people also highlight the customer service team as extremely knowledgeable, polite, and always willing to go above and beyond to help solve any booking problems. However, some customers also noted frustrating issues regarding accommodation quality, maintenance problems, or unexpected cleanliness concerns upon arrival at the destination. A few reviewers additionally mentioned occasional difficulties with finding on-site representatives when needed or experiencing a noticeable shortage of staff at recreational areas.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from... See more

Booking process

Clients share positive opinions on booking process, frequently highlighting how easy and straightforward the... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently highlighting the ability to speak... See more

Holidays

Customers had positive experiences with holidays, highlighting excellent family-friendly destinations and a... See more

User experience

Users describe positive interactions with user experience, highlighting the website as very user friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

So easy to book. You can actually talk to a real person to help with any issues. Loyalty is rewarded well. Great range of accomodations and places to go.


Company details

  1. Tour operator
  2. Camp Site
  3. Holiday accommodation service
  4. Holiday Home
  5. Pet Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

795 reviews

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4.6

All reviews

(795)

313 reviews in the last 12 months

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Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello,

There is nothing quite like a plan coming together perfectly. We strive to make the entire experience, from browsing to booking, as seamless and predictable as possible, so it's great to know everything worked out exactly as you expected.

Thank you for the feedback, and we hope your actual holiday to Albatros is just as smooth!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Had an issue with booking used live…

Had an issue with booking used live chat was sent a link within minutes solved my problem
Immediately

24 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We're happy to hear that our live chat support swiftly resolved the booking issue. We appreciate your positive feedback and are glad the provided link immediately solved the problem.

Thank you for choosing Eurocamp for your 2026 holiday and we hope you had a wonderful time at the beautiful Bella Italia parc in Italy.

We hope to be able to welcome you back with us very soon.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the customer service representative. She listened carefully to my issue and followed through until everything was resolved. What stood out most was her patience and understanding of my requests. Unfortunately I can’t remember her name however, I would like her to know her help and friendliness was much appreciated.

1 May 2026
Eurocamp logo

Reply from Eurocamp

Hello Maureen,

It is truly heartwarming to hear that you had such a positive experience.

There is nothing quite as reassuring as being listened to carefully, and we are so pleased that our advisors patience and understanding made a difference for you.

Thank you for taking the time to share your appreciation. We hope you have a fantastic trip to Ca'Savio.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Excellent service

Excellent service , Quick and efficient response time with kind staff

30 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Christine,

Thank you for your your very kind words.

It is great to know we provided you with a quick, friendly and efficient service and we look forward to seeing you at Vilanova Park in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Great selection of locations and types…

Great selection of locations and types of accommodation, great facilities on campsites and space. Early booking and extremely helpful with changes

30 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Dolores,

It is fantastic to hear that you are enjoying the variety of parcs we have to offer!

We know every family is different, so we work hard to provide a great selection of locations and accommodation types to suit everyone, whether you're looking for a cozy hideaway or a spacious home base.

We’re big fans of early booking ourselves, it’s the best way to get exactly what you want. We are so glad our team was able to be extremely helpful when you needed to tweak those plans.

Thank you for your kind words and we will see you very soon at Camping Beach Garden.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

The best in the business

Great service, easy booking. Very professional, friendly, considerate and helpful staff..

22 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Siobhan,

We're happy to hear that you found our service great and the booking process easy. We appreciate your kind words regarding our staff's professionalism and friendliness; we value your feedback.

Thank you for choosing to book with us and we hope your getaway to Le Pin Parasol is everything you are hoping for and more.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello John,

It sounds like you’ve had some truly super chats with our advisors which is lovely to hear.

We believe that the journey to your holiday should be just as enjoyable as the trip itself, and our team thrives on having those meaningful conversations to make sure everything is perfect for your holiday.

We can't wait for you to head off for your day at Au Lac de Biscarrosse, have a fantastic time.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

pleased

to make a phone call, and for it be be answered straight away by a person ,and not an answering machine .
and my query was sorted on the spot.

thank you

22 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We're happy to hear that you were able to reach someone quickly and that your issue was resolved immediately. We appreciate you taking the time to share your positive experience!

Have a wonderful time at Le Front de Mer this June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

All information were clear on the…

All information were clear on the website, easy to find all detsils

28 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Irina,

We know that planning a holiday involves a lot of moving parts, so we’ve worked hard to make sure our website is a "one-stop shop" where all the details are easy to find and clear to understand.

Thank you for the great feedback, it’s wonderful to know the website made your experience a smooth one. We hope you're looking forward to your upcoming adventure to Vigna Sul Mar this July.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Helpful

During the booking process tha lady was vers kind and helpful. Thank you so much.

23 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

You are very welcome. It is wonderful to hear that your booking experience started on such a high note.

We believe that kindness makes all the difference, and we are delighted that our colleague was able to provide the helpful and friendly service we strive for. We will be sure to share your "thank you" with the team.

Thank you for choosing us, and we hope you have a truly fantastic holiday to Brioni Sunny Camping in Croatia in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello,

That is so nice to hear. We will be sure to pass your kind words directly on to Yvonne.

She’ll be absolutely delighted to know that her customer service made such a positive impact on your experience. We’re very lucky to have her on the team.

Thank you for taking the time to share your feedback, and we hope you have a fantastic time at Le Sylvamar in September.

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Clear and concise information relating…

Clear and concise information relating to site

26 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is fantastic to hear that you found the site information clear and easy to navigate.

We know that when you're planning a getaway, you want the facts quickly and without any fuss. Our goal is to make sure all the essential details are right where you need them, so you can spend less time searching and more time looking forward to your holiday.

Thank you for the feedback, and we hope you have a brilliant stay at Le Domaine du Clarys in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

The personal touch makes all the…

The personal touch makes all the difference it’s great to be able to talk to one of the amazing staff team that are more than. Willing to help anytime.

14 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We couldn't agree more, nothing beats a real conversation.

In a world full of automated messages, we truly believe the personal touch is what turns an ordinary booking experience into a great one. It’s lovely to hear that you felt supported by our amazing advisors; they genuinely love being able to help out whenever you need a hand.

Thank you for recognising their hard work and willingness to go the extra mile. We're always here whenever you need us!

Have a fantastic time at Le Port de Plaisance when you go in August.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was exactly what we wanted.
From Booking process to Staff and not least of all the park and accommodation.

24 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Ray,

Thank you for your time in writing your review.

We strive for that "start to finish" excellence, so hearing that everything, from the booking process to the accommodation, was exactly what you wanted is just fantastic.

Our team takes great pride in the parcs we select and the service we provide, so knowing that both the site and our staff hit the mark for you truly makes our day.

Thank you so much for the wonderful feedback, and we look forward to welcoming you back for another perfect getaway, this time to Domaine de Soleil Plage!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Staff member was able to answer all my…

Staff member was able to answer all my questions

16 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Emma,

That is exactly what we love to hear.

We know that waiting on hold is the last thing you want to do when you're busy, so we’re thrilled our team could get back to you quickly. It’s wonderful to know that our staff's dedication to finding exactly what you needed made such a difference to your experience.

Thank you for the lovely feedback and choosing to book with us, we’ll be sure to share your kind words with the team!

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Eurocamp 🌞🌝✈️

We liked everything, the reception staff is professional, friendly people, I will use your services again

21 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Larisa,

It is wonderful to hear that we hit the mark for you.

Knowing that our reception staff made such a great impression really makes our day, being professional and friendly is exactly what we aim for. There is nothing we love more than hearing that a customer is already planning to holiday with us again.

Thank you for the lovely feedback, and we look forward to welcoming you to Playa Montroig next month.
Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

very easy communication

very easy communication

11 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Linda,

Thank you for your review. It is good to hear that you found communication with us easy. Booking your holiday should be easy and exciting and we hope you and your family have an amazing time at Zaton when you go. Not long now!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Very quick to call bk so no waiting on…

Very quick to call bk so no waiting on hold for ages. So helpful and dedicated to meeting ur needs.

17 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

That is exactly what we love to hear.

We know that waiting on hold is the last thing you want to do when you're busy, so we’re thrilled our team could get back to you quickly. It’s wonderful to know that our staff's dedication to finding exactly what you needed made such a difference to your experience.

Thank you for the lovely feedback, we will be sure to share your kind words with the team.

Have a wonderful time at Almafra later on this year.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Its wery good experience and nice talk…

Its wery good experience and nice talk whit staf

17 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We are happy to hear that you had a very good experience. It's great to know you appreciated our staff and their service. Thank you for your feedback.

We hope your getaway to Internacional de Calonge is everything you’re hoping for and more.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Booked our 2nd eurocamp holiday

We had such a lovely experience on our first family holiday in September 2025 that we decided to go with another eurocamp for our second holiday, very much looking forward to it.

15 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Natasha,

It is absolutely wonderful to hear that your first family adventure in September 2025 was such a success.

There is nothing we love more than welcoming back first-time guests for their second trip. It’s a real privilege to be part of your growing family holiday traditions, and we are so glad you chose Vilanova parc for your next getaway.

Thank you for the lovely feedback, we’re just as excited as you are. We hope your second holiday is every bit as magical as the first.

Kindest regards,

Your Eurocamp Team

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