Europcar Reviews 45

Asked for car suitable for my disabled. Twice delivered an unsuitable car and were abusive when I refused to accept a car I was unable to drive. Told me my deafness made life difficult for them as they had to email me.

Used the service in Lisbon (Rua Rodrigues). This company are fraudulent DO NOT USE. They took hundreds of £GBP in charges off me after the car hire. Several months later they are stealing small amounts of money from my account randomly. Theft at this scale must be stopped. Avoid using this company

Rented car in Carlisle cumbria had it one night next afternoon tire puncture 6 miles from rental place no spare tire no fix a flat called company mid afternoon told them needed new tire 5 hours later a guy came out said oh you need a new tire probley will not can get one tonight.. we got aride to the city with dropped the keys at EuroCar rented from enterprise the next day they charged us $415. 75 I think they should pay us back it also cost us valuable vacation time in my home town . I live in usa .DO NOT TRUST EURO CAR RENTAl

In preparation to our first-time trip to Iceland we rented from Europcar with standard insurance coverage thru Travelocity. The car had an odometer reading of over 45k kilometers and when we arrived and got the keys, we had to go find it in their remote (unattended and unsecured) open lot while it was raining.

At the end or our trip and upon returning the car, a Europcar employee noticed a small smooth dent on the hood. The dent that not been reported prior, according to their vehicle damage report. I was held responsible for the dent.

I explained to the on-duty supervisor (a young lady) that I had not noticed the damage in the rain at time of pick up but that I was certain that I had not struck anything during the trip. I also explained that I had paid for insurance coverage. The supervisor insisted that I had to pay the estimated damage cost directly to Europcar right then and there, and I could later file an insurance claim.

Ultimately, I was charged $1288 for what I believe could have been repaired for $100. The dent just needed to get popped out…no painting of bodywork needed. I honestly felt like I was being ripped off after a wonderful experience in Iceland.

In my opinion the supervisor was a bit too young and inexperienced to accurately determine the cost of damage. It was certainly not worth losing a return customer or the negative publicity for this review I’m posting here today. I never plan on using Europcar again!

Please don't use them! I ordered medium size car, received a Renault clio. I needed to pay extra just to get a bigger car. Not happy at all.

I rented a car in Mexico city's international airport and my experience is that one price is given online because When a car is picked up there are to many extra charges. The real issue was that as soon as I paid out the rental service. My credit card was charged with 5 different transactions made on online. I went back to the place to complain that this was the only place where my credit card was used. The manager said that he would check it and he will give me a call. I am Still waiting I called my credit card company to report it cancel my credit card. Just be careful using your credit car.

We rented a car via SunnyCars at Europcar in Iceland (Keflavik airport).
It was getting dark, cold and little rain when we entered the car-park where our car was parked.
The promised quality of the car was not delivered we found out on our way from the airport to Reykjavik.
- Car was old with 65.000 km.
- Car had smell of smoke
- Car window wipers at the front side was not proper

When we returned the car the lady of the Europcar return desk said 10 times sorry sorry sorry this is a big mistake you should have got a much newer car.
You should request a refund due to this bad service.
This looked somehow promising.
But afterwards the service is terrible.
So I will never rent a car at Europcar anymore and I will not recommend anybody to do it!!!

Euro Car UK Airport Branch Sucks, They are fraud branch who open business to rob foreigners. Whatever they offer on their website; you will never get same car.
I highly recommend NOT TO USE their services ever.

Wouldn't recommend.

Hopeless customer service

DO NOT HIRE A CAR FROM EUROCAR GUERNSEY, THEY DID NOT OFFER A FULL REFUND DURING THE CORONAVIRUS CRISIS, HOPELESS.
I HAVE HIRED MANY CARS FROM THIS FIRM IN THE PAST, BUT NO LONGER AND I WILL BE TELLING ALL MY CORPORATE CLIENTS TO DO THE SAME, MANY OF WHOM ARE BASED IN THE ISLAND.

Having paid for my daughters a further payment was taken from my account - this is 11 days ago and despite numerous calls you have still not rectified the error. This is really poor service

Rented a car for our 2 weeks holiday in France, fast service got the paperwork done in about 15 minutes and straight to the car. They did try to up sell me extra insurance but that’s normal

After a very bad experience at Green Motions Iceland we went back to Keflavik airport and rented a car at Eurocar. It only took ten minutes and the service was professional and friendly. I highly recommend Eurocar - Keflavik Airport

I found out the two front tires of the rented car were erotic, even one of those is leaking continuously. I went to the tire shop to repair it, the technician refused to repair it because it is an erotic tire. I got no choice but to replace it. But Eurocar refused to reimburse the money to me. I believe it is very irresponsible to rent a car to the customers with two erotic tires.

Eurocar is a business intended to get as much money out of you as possible. Be careful what you sign, they will charge you extra for the slightest delay, error with insurance or whatever detail they have hidden which you have missed.

They smile at you and ask you to sign, only to withdraw extra payment several weeks later.