Eurocell plc - Luton Reviews 

Great service from Ross, as always.

Just used eurocell Luton branch and served by Ross. I'm not a tradesman so always find it a tiny bit intimidating going to these places and worry about asking stupid questions and holding up a queue full of actual tradies but this was not my experience at all. Ross was extremely patient, friendly and helpful and explained everything I needed to know. Top job.

Excellent service, very helpful staff! Great local company willing to genuinely help out local customers. 5 stars to Ross who has served us twice. We will be back!

No information after order on 9 AUG. No email or text confirmation. My builder cannot wait any longer.
Order #000228400
Placed on 9 Aug 2026, 20:09:25
This is my first purchase. Not sure about their star reviews, but not a good experience. I might visit them in person today; taking time off from work will cost me more!

They've something that others haven't which makes my life way easier and they are local and I could collect it by myself. Super customer service in store, very helpful and patient.

Amazing and helpful staff. Well informed and willing to work through my problem with me. I will be using them going forward. I would highly recommend this location and staff.

I think Eurocell is very good because heir customer support team genuinely goes above and beyond for every client. From the moment you walk into a branch or call their service line, you are met with helpful, polite, and expert advice. They take the time to understand your specific needs rather than just rushing a sale. Their website is incredibly easy to navigate, making it simple to find technical details and manage an account. The entire experience feels professional, reliable, and stress-free

Found the website, easy to navigate great prices and building solutions, delivery, best bit was talking to Lee at Luton branch super helpful, kind and standout guy above and beyond definitely recommend. And you get a real person to speak to not a bot. Thank you!! 😊

Went to Eurocell Luton branch on Saturday - just before 12. Gentleman serving was v.helpful. Great advice on composite decking boards and just general good all round service

What a great find this company was.
As a home DIY guy I didn't know companies like this were out there selling double glazing spares etc.
Saved me a fortune.
Cheers

My local depot, did not have the product (Tudor boards) in stock.

They source the goods for me (Watford), who then delivered to me,on site!

Excellent show of support and unity!!!

Im visiting my local branch(Luton) very often, can say few people are really not for there, they don't really care about the customers. Only person there who really know what to do is ROSS, always fast react and always available to help even sometime if yiu need help with some products linked to your project Ross is there and doing his best to solve the matter and assist you as much as he can. I shouldn't give 4 stars because I had few times bad experience. Only the stars pull out the boy ROSS. You should have few more people like him

Good variety of product. Excellent quality. Great, prompt service at a reasonable price.
Delivery driver was extremely helpful and friendly.

Great service - it was obvious that the staff were busy! Ross, in particular, acknowledged my presence and informed me that he would help me with my enquiry when he had completed his phone call.
An all round friendly and helpful fella.
He advised me on the size of cloaking I required to complete a window I had just installed.
Ross is a credit to Eurocell. Many thanks. A*****

I had a great
experience with the team at Luton. Josh help me with the measurement and Tony gave his advice on my mistake order how i can manage it efficiently while Ross was also helpfull in understanding my problems . Paul the driver was very patience to my delivery. In Conclusion the Luton team acted professional by been patience with me and help me out with the measurement and fixing the problem, although I can't return the one i bought earlier. Am pleased with Josh professional dealing he is so helpful and has listened to my problem and helped me.

Thank you kindly, team. i hope we do more business in the future. VICTOR FROM RYE PROJECT HAPENDEN UK

Order of Tapco Tiles was late, no communication that this would be so, but Eurocell sorted it following a chasing phone call.

Excellent service, price and products.
Went out of there way to help me out.

Ross was very helpful aswell as quick and polite

I recently had the pleasure of working with Robin Duxbury for the purchase of new windows and a front door, and I couldn’t be more satisfied with the experience. Robin has been incredibly helpful throughout the entire process. His responsiveness and dedication to ensuring customer satisfaction were exceptional.

From start to finish, Robin was attentive, knowledgeable, and committed to addressing all of my needs and concerns. His professionalism and willingness to go above and beyond truly set him apart. I highly recommend both Robin and the company for anyone in need of quality service and excellent customer care.

Thank you, Robin, for making this a smooth experience!