Euroluggage Delivery Reviews 438

Luggage delivered with no problems. Staff are helpful and friendly.

Khrystyna went out of her way to assist and delivery was perfect…Brugge to London inn24 hours.

Great service.

Very easy to use. The DHL person came and picked my luggages from my flat in London, and then I received them in Paris.

Luggage arrived on time but was damaged. One the wheels was broken off. It was a brand new suitcase just purchased to ship our extra clothing.
We will need to purchase a new one before we can board our ship for trip.

Easy to book online, service fairly quick. Took 3 days to get luggages delivered to the location.

Should mention when ordering that labels must be printed rather than after placing the order.

The service is expensive and you need to stay home a full day from 9am to 5pm on the day of collection, and then again on the day of the delivery as Eurostar cannot give you a 2h range time slot.
You cannot schedule the day of delivery once luggages have been picked up either, it has to be +2 days and it cannot be +3 days. Also, despite them committing to +2 days they would all of a sudden call you at +1 day to let you know the DHL driver is actually in front of your door with your pieces of luggage.
A proper mess if you planned things according to the initial schedule.

Great customer service. Fast and efficient door to door delivery

The times of delivery were not very clear, and the bag came very dirty and scratched. Though I was very happy with the opportunity of a delivery from home to home. Thank you

Excellent service, super reliable and on time.

Excellent service; luggage picked up and delivered on schedule.
Thank you.

I could not have had a better service Delivery was ahead of time .thank you

Good service, would recommend.

Very good services! Expect your luggage to arrive earlier than planned to the UK of France (usually takes 3 days tops).

Needs improvement
Some disappointment during the process. Apart from the delivery which was quick and straightforward, the process was a bit bumpy.
1)to start with, when providing details of the content of your luggage, a drop down list with names of accessories appears even if you have none of these items inside your luggage(which was my case) you have to choose at least one of them or you can't move on. Later on, 2 days after payment I was contacted by a ELD staff who asked me to provide a full list of items. Finally I managed to provide a proper list with the items. Filling in the form should be made more simple by asking customers to type in names and numbers of items, instead imposing lists of a accessories and items not even contained in your luggage.
2) the pick up time was supposed to take place between 9am and 17h30,in these days and age can't we have a narrower range of times provided to each customer on the pick-up day, so we do not have to stay all day long at home.By the way the DHL driver arrived at 18h15!! Sorry but its not good enough.
3)The DHL driver was whinging because he had to take the 4 stairs to my flat. I know it is not easy if he had plenty of picking up, and he was by himself. On top of that he had to park on a busy street in Paris and deal with everything by himself. I know its DHL who overuse their staff, but ELD should ensure that good practice is maintained and probably suggest that DHL to provide 2 staff when it's busy. At the end of the day we're paying ELD for the service. If you can't be bothered to carry your parcels to the post office, use the service, but be aware that you can face those problems

This has been a great, if expensive, discovery as to how to get a lot of luggage to Europe whilst travelling by train. It all worked well and the service staff I needed to talk to during the preparation were fantastic. They also called when one of the documents I had to upload wouldn’t open so that French customs could be satisfied. Delivery was exactly as promised

Large bag collect Monday two days before I travelled, it arrived on the Thursday the day after I arrived home. Very good communication through the collection and the delivery. I would use them again..