Exact Delivery Reviews 234

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, efficiency, and excellent communication from start to finish, often highlighting competitive pricing and prompt responses. Many people appreciate the helpful and friendly staff, who are described as professional and courteous, going above and beyond expectations to ensure a smooth delivery process. The delivery service is frequently noted for being on time, with drivers providing updates and handling items with great care, even for large or delicate products. However, some customers also noted issues with delivery personnel, mentioning instances of rudeness, demands for additional payment, and a lack of willingness to deliver items to the requested location within the home. A few other people also felt that communication was sometimes difficult due to language barriers, and there were reports of items not being handled professionally, leading to issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting excellent communication... See more

Staff

People report positive experiences with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting its reliability, efficiency, and excellent... See more

Product

Customers consistently note positive experiences with product delivery, often highlighting that items arrive... See more

Price

Customers had positive experiences with price, consistently finding it competitive, reasonable, and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service at a sensible price. Not the cheapest but their initial response to my request showed they’d actually read the request, unlike so many others. From first quote to final Delivery I was u... See more

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

What a great company. Kept us informed of when the delivery would be made. Arrived bang on time. Driver and his mate were super friendly and helpful. Would have no hesitation in recommending them to a... See more

Rated 5 out of 5 stars

This the 2nd time I have used this company to ship an Ebay item. Both times the price has been competitive and the communication and service has been excellent. Definitely my go-to and would highly re... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quoted

Quoted, booked, collected and delivered, when they said. Perfect, used before a few times, service excellent. 10/10 guys.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m very pleased with the delivery of…

I’m very pleased with the delivery of my sofa bed. There was excellent communication from the very beginning and the delivery was on time and the item in perfect condition. Great price too! Thank you! I’d highly recommend these guys.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Turned up on time and got 3 hour notice then when they were an hour away. Everything arrived perfectly and the guys who helped were very nice. Will definitely use again.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Sofas left on the street!

Guys left my 3seater and 2 seater sofa on the street, saying that NOT THEIR JOB TO DELIVER TO HOUSE, to make it easier I ask them to put sofas by garden where less distance and doors are as my livi g room is by garden, they decline it as normal size gate is not wide enough and they can damage it and if I am taking full responsibility for damage they will do this.. fortunately some young lads passing by and ask them for help givin them £15 for help and we did this without a scratch! I told the delivery guys that I will make a complaint about service so doing this, sorry but with this attitude maybe it better to change the occupation, at the end they put last 3bits without in my opinion any problems..

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Valuable, fragile piece of furniture. Handled with care, delivered on time. Friendly, courteous delivery crew.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling.

Absolutely appalling.
The package was supposed to be delivered between 15:00 and 17:30. I received a call around 10:00 to say the delivery would be within 2 hours. I refused as we would not be there.
Around the delivery time I received a call stating the property could not be located from someone who I could barely understand. I then received another call asking what our three words were. I obliged and then I received a text in Russian!
Once they arrived they left the package at the gate with not a word. How the hell did these people get the job?

16 June 2026
Unprompted review

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