Euronet Worldwide Reviews 

406
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Used a euronet ATM in Italy and was never given the option to decline DCC. I had no idea what exchange rate I was getting. I was charged $800 USD for $600 euro ! This company should be investigated an... See more

Rated 1 out of 5 stars

BEWARE . Should be criminalised . I needed some cash . Inserted my debit card . They offered an extortionate exchange rate plus an outrageous fixed fee . I chose the NO button . But was forced into... See more

Rated 1 out of 5 stars

Usury and price gouging! Exorbitant rates and “commission” charged on ATM machines. Was charged USD $191.26 for only 150.00 Euro. A whopping 13.95% commission plus an additional 3.95 Euro Transaction... See more

Company replied

Rated 1 out of 5 stars

Euronet and all of its employees ought to be ashamed of themselves. Their " Dynamic Currency Conversion" is a complete scam to take advantage or fleece tourists when out of their element, for example... See more

Company details

  1. Business Services

Written by the company

Euronet Worldwide is a global leader in processing secure electronic financial and payment transactions.


Contact info

You should know

1.1

Bad

TrustScore 1 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(406)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Euronet are a scam cash machine company…

Euronet are a scam cash machine company which charges extortionate fees to unwitting tourists to access their own money in foreign countries. I was charged 4 euros to withdraw 20 euros... because I didn't want to accept their exchange rate, which would have cost me £25 to withdrawn 20 Euros, even though 20 euros is £18. Avoid these cash machines whenever you see them in European cities and go to a local bank cash machine instead.

15 August 2020
Unprompted review
Rated 1 out of 5 stars

I was robbed by a Euronet atm…

I was robbed by a Euronet atm yesterday. I went to withdraw €100 yesterday from a Euronet atm at a shop near my home. It did not dispense the cash but the transaction is still pending on my bank account. I want my money back. I rang the number on the side of the machine but the girl on the phone wasn't helpful. I phoned my bank today and they don't seem sure what can be done. I have been left with no grocery money because of Euronet

1 August 2020
Unprompted review
Rated 1 out of 5 stars

It is a total scam

It is a total scam. Don't use these ATMs at the Rome Fiumicino Leonardo da Vinci Aereport.
Their ATMs don't give cash and there is no message to say that the operation did not go through. They let you insert your debt card and pin and then you don't even know whether your card was charged. It is a total scam and it should be made illegal. I called their number and they basically said that their network does not accept bancomat and debt cards. They take credit cards only. More important they say this is an European network, it does not accept Italian cards. But they have the monopoly of ATMs at the airport in Rome. Such a shame

15 July 2020
Unprompted review
Rated 1 out of 5 stars

SCAM!

Scam. Always there trying to rip off distracted tourists. I can't accept that this piece of s* is legal.

12 July 2020
Unprompted review
Rated 1 out of 5 stars

Euronet Worldwide

Reply from Euronet Worldwide

Dear *insert your name*,

Our ATMs may levy a charge on transactions, including if you’re using a card originally issued overseas. Our charges are fully and clearly displayed before a transaction is approved by a customer and all customers are able to cancel their transaction at any time. I can assure you that our ATMs are not scams – we’re fully transparent with our charges and we operate in line with all relevant laws and regulations all the countries in which our ATMs are available.
_________________________________________________________________

To put it another way... They are fully aware and up front that they are going to SCREW YOU so if you want to be screwed, please use their ATM.

Advice: There is likely NO REASON you need to use an ATM anyways. When paying for something with your card ALWAYS select "local currency" and not the currency of your country.

If people stop using these ATM's then they would go out of business or at least remove the ATM's since unethical businesses aren't making money from them.

Educate yourself before you go outside of your country...

9 April 2020
Unprompted review
Rated 1 out of 5 stars

ATM withdrawal fraud with 50.54 extra amount debited

Hi,

Very bad service never use the euronet atm anywhere they are doing scams , I have use forex card to withdraw an 300 euro amount ain galway ireland and euronet has debited 50.54 euro extra from my account. When I see the message I shocked it says 350.54 debited but I have put 300 euro on the atm machine and got the 300 euro only.

Now I am not sure what to do how can I get my extra amount refund from this fraud, I have contacted them but no positive reply from euronet.

27 February 2020
Unprompted review
Euronet Worldwide logo

Reply from Euronet Worldwide

Dear Manu,

Our ATMs may levy a charge on transactions, including if you’re using a card originally issued overseas. Our charges are fully and clearly displayed before a transaction is approved by a customer and all customers are able to cancel their transaction at any time. I can assure you that our ATMs are not scams – we’re fully transparent with our charges and we operate in line with all relevant laws and regulations all the countries in which our ATMs are available.

Rated 1 out of 5 stars

Basically a robbery in full daylight

Basically a robbery in full daylight. Last week I visited Copenhagen and visited a ATM machine in the reception hall to withdraw some money. As I punched in the wanted amount I noticed that the exchange rate was horrible - so I canceled the withdrawal. Card returned and no money to see, so I figured everything was OK, well not exactly, the money were deducted from my account anyway. How is this possible? I have noticed that this has occured to multiple persons here. If it were a normal person that did this they would be behind bars a long time ago, but i guess the rules does not apply to Euronet.

19 February 2020
Unprompted review
Euronet Worldwide logo

Reply from Euronet Worldwide

Dear Jan. We advise that if a customer has any issue with withdrawing cash, they should first contact the bank that issues their card, which will start a standard refund process. Once the issue has been fully investigated, a customer will be refunded where appropriate. This is a complex process which involves checking the logs of a cash dispenser and the physical cash balance in the ATM and can take a few weeks to resolve.

Rated 1 out of 5 stars

No response from Euronet

When you write a complaint and they don't agree with you, Euronet then choose to ignore you.
I have 3 times requested details of their Complaints Procedure and still waiting.
Once again a lack of transparency!

19 February 2020
Unprompted review
Euronet Worldwide logo

Reply from Euronet Worldwide

Hi - sorry to hear this. Our UK-based customer service team can help point you in the right direction. They can be reached on 0800 032 0707. Alternatively, our online contact form should help direct your enquiry - this is available at https://www.euronetworldwide.com/contact-us/ .

Rated 1 out of 5 stars

Scammers

Big Scam. They take 35% of your money. And Also force you to withdraw ridiculous amount of money.

15 February 2020
Unprompted review
Rated 1 out of 5 stars

BIG TIME SCAM - wished I read your reviews .....

I used Euronet for the first time in Lisboa airport.
I will never use it again. I do travel the world, and it's the first
time I get caught in such a way ...
They pretend to charge you 3 or 4 Euros a transaction, but they
get you in the rate of exchange which is way far from reality.
In short Euronet screws you when you get say Euros and your bank account or credit card is denominated in another currency.
I got 400 Euros from my Canadian credit card, and I ended paying about 60 Euros in transaction fees.... I got cash from my credit card all the time, and all the time banks applied a fair xrate, but not Euronet.
PLEASE AVOID EURONET.

12 February 2020
Unprompted review
Euronet Worldwide logo

Reply from Euronet Worldwide

Dear Michel. We're sorry you feel you had a bad experience with one of our ATMs. We do go to great lengths to ensure our charges are clear - the total amount debited from account is displayed towards the end of a transaction and a customer is asked if they'd like to proceed on these grounds. Euronet is a publicly traded company and is fully compliant with the rules and regulations in the countries in which we operate, and our costs go towards the maintenance and servicing of our ATMs.

Rated 1 out of 5 stars

Here is a tale for the unwary!!

Here is a tale for the unwary! I used a prepaid Mastercard to withdraw 100 euros from an ATM in Italy. Entered PIN and amount then I was advised that the charge was 3.95 euros. I was given a touch screen option to cancel or proceed. I touched cancel and my card was immediately ejected. I assumed that the withdrawal had been cancelled. Took my card and walked away. I then discover I had been charged 103.95 euros. Made a claim and after about two months the claim was refused as cash was paid out. The ATM till roll, says that I accepted the fee, and cash was dispensed. I did NOT accept and no cash paid to me! The cancel option clearly did not work and the machine completed the transaction without my consent. I cannot take the matter further, because it is impossible for me to prove I cancelled the transaction, even though my wife was a witness. Why are fees not shown at the beginning of the transaction, because they are high, and you would not use Euronet if they were shown. Does the cancel option actually work? Not in my case.
Best to use machine at a reputable banks, but be careful it is not branded Euronet. No doubt the third party that found the cash in the machine was chuffed, hope it went to somebody deserving!
DO NOT USE EURONET! Many other ATMs are free or much cheaper.

11 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look