Europcar Greece - Corfu Airport Reviews 17

i had this rezervation :
GR853278290 . i never sow such a lazy workers as europcar. after almost 1 month i did not get my depozit!!

Oh darling readers, buckle up, because my thrilling holiday began not with sun, sangria, or relaxation, but with a €50 ransom note from the good people at Europcar, facilitated by my new frenemies over at GotRentalCars.com (a name which, in hindsight, feels less like a website and more like a cry for help).

Picture the scene: it’s late at night, I’m tired, glamorous, possibly glowing from Duty Free aftershave, and the man behind the desk says, “That’ll be €50 extra to release the car.” To release it, as though the car is being held hostage in a dark underground car park, whispering, “Help me, Chris, you’re my only hope.”

I paid, obviously, because unless I fancied sleeping in the glovebox of my own disappointment, I had no choice.

Cut to eight weeks later: I’ve spoken to GotRentalCars (who insist it’s Europcar’s fault) and Europcar (who say it’s GotRentalCars’ problem), and frankly I feel like the €50 is now being used as a shuttlecock in the world’s most boring game of corporate badminton.

So yes, still €50 down, still carless, and still absolutely livid.
If I wanted to pay extra to be ignored, I’d get back with my ex.

Not recommendable at all! Very poor Service! Avoid it!
When booking (I searched for a rental/pick up of the car rental directly at the Corfu Airport) the information was given, that the rental station is located at the Corfu Airport. WRONG. You pay a higher price for that service which is not provided and right when arriving you find out that they intentionally lied to you!
When we arrived at the airport in Corfu we tried to call the telephone number which was stated on the voucher. No one answered for 1 hour. In the meanwhile we were looking in front of the terminal if a shuttle was passing. No shuttle within 1 hour!
A shuttle driver from a different rental company helped us and kindly drove us to our rental pick up station about a 1,5 mile o u t s i d e the Corfu Airport Area.
When informing the employee at the front desk that no one is answering the phone she said that the phone line is not working due to a severe storm 1,5 weeks ago! Well - the paying customers should be informed by problems like this. Secondly when informing the employee that there was no shuttle for 1 hour she said that this is not possible and looked at us like liars! Unbelieveable. Futhermore the person was not friendly at all! Of course she tried to sell another insurance for the car and like many others renters tried to convey uncertainty about the booked services.
The car itself was ok - of course minor damages around the car. Furthermore the inside was not very clean. Not ok was that the lights were completely incorrect set and it was hard to see something in front of you at night.

Our flight was delayed, so we picked up the car a bit after 11 PM, but Eleni and Andreas waited for us and were extremely helpful. They didn't just hand over the car, but also gave us fantastic recommendations for places to visit since it was our first time on the island. The car we received was brand new and in perfect condition, and we had no issues at all. It was a great experience, and I highly recommend them!