Everything was great, quality as expected. Quick delivery, I was able to track it from the beginning till the end. Only downside was I wasn’t able to select delivery type - it was fixed at express wh... See more
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Review summary
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Reviews shaping this summary
Easy access to the desired team, many items to chose, but pretty unorganized and mixed (Filter set to women and I got mens clothes, hmm). Delivery time inbetween the scheduled delivery. That's good... See more
Although IT took a few days the delivery went very well. The only thing that could be better, would be a warning that a XL jersey seams to mean the US XL which would be at least the European XXL.... See more
Items arrived quickly and they were what I expected them to be. Good quality items, though I should have chosen the next size up. However, when alls said and done I am left a happy and satisfied custo... See more
Company details
- #111 of 147 best companies in Sportswear Shop
Written by the company
Europe NFL Shop is the place to get new Kansas City Chiefs Super Bowl Champions Apparel! Also shop the latest arrivals of Nike NFL Jerseys, NFL Clothing and Apparel, New Era Headwear, Equipment & Souvenirs. Get your NFL face coverings, jersey, fashion, equipment, headwear or souvenirs online today. You will find on your new NFL Shop Europe, Middle East and Africa a wide range of products for all of the top teams, from NFC heavyweights like the Dallas Cowboys and Seattle Seahawks to the AFC's Kansas City Chiefs and Pittsburgh Steelers. Shop the best brand online with the New Era, Fanatics Branded, Wilson and Nike NFL products
Contact info
Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0255
- customer.services@europe.nflshop.com
- europe.nflshop.com
4.1
Great
4k reviews
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Good quality t-shirt
Good quality t-shirt. Good true to size fit. My husband loves it.
27 December 2025
Quick delivery and as expected
Quick delivery and as expected. What more could I want!
26 December 2024
Fewer items than on the US site…
Fewer items than on the US site everitzhing elese is great
21 July 2025
Top Product.
Real quality product delivered within just a few days. The price was also very good and very competitive in the current market.
20 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Return my money back
placed my order three months ago. I can't track it and it never arrived. I've written to support several times asking for a refund, but they tell me the return period has passed and so on. They simply didn't send my parcel and don't want to return the money. They deliberately dragged out the time only to later say that the deadline has expired and we won't return anything to you. They're scammers, basically. I don't recommend anyone buy anything from them.
21 September 2025
Unprompted review
Reply from NFL Shop EU
Bonjour Roman, merci de nous avoir écrit à ce sujet. Je suis désolé de cette situation, mais nous ne pouvons malheureusement pas modifier la politique de l'entreprise ; ce sont les règles établies. Cependant, je peux vous envoyer un cadeau pour nous excuser. Vous recevrez prochainement un courriel à ce sujet. J'espère que vous serez content, Bart :)
AVOID …
Ordered on 12th December with website saying guaranteed delivery for Christmas.
Checked today and the item was still “processing”. Spoke to Hans on chat and he said they was a severe delay with shipping and I should contact Chat again on 25th December!!! I told him to cancel the order as the item hadn’t been dispatched, he said it was company policy that they couldn’t refund an item even though it wasn’t dispatched but kept telling me to contact them again on 25th December for an update!!
do you really think I’m
Spending Christmas Day attempting to speak to someone on chat to chase up a missing Christmas present.
So you can’t refund, but you’ll happily take £80 and make me do all the chasing. You failed to deliver in time for Christmas as your website promised yet the customer is the one who now suffers.
AVOID
20 December 2025
Unprompted review
Reply from NFL Shop EU
Hello Ami, we’re truly sorry for the experience you’ve described, and we completely understand how upsetting and frustrating this must have been, especially when the order was intended as a Christmas gift. We sincerely apologize that we did not meet the delivery promise shown on our website and that this situation caused you unnecessary stress. Although we make every effort to keep our product availability up to date, sometimes our items sell so quickly, that our inventory levels in the system do not update as quickly as they should. That was not our intention, and we recognize how unacceptable that feels. I hope that my actions will help in finding an appropriate solution as soon as possible. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Really Good Experience
12 November 2025
Great
Great, fast customer service. Postal notices and tracking spot on! Some items despatched from USA, still a good turnaround. Products are NFL endorsed and great quality.
10 December 2025
Customer service is a joke
Customer service is a joke. Placed order for Xmas presents for the family, lots to choose from. Order sat in processing for a week, sat on chat help for 40 mins to find out an item is out of stock. A number of days go by still hasn’t shipped despite being processed it would be shipped on the day I last contacted them. Sit on chat for 50 mins to find another item is out of stock and thrice shipped nothing. And now nothing will arrive by xmas
18 December 2025
Unprompted review
Reply from NFL Shop EU
Hello Simon, we sincerely apologize for the frustration and disappointment caused by your recent experience with us, especially during such an important time as Christmas shopping. Although we make every effort to keep our product availability up to date, sometimes our items sell so quickly, that our inventory levels in the system do not update as quickly as they should. We are truly sorry for the lack of timely communication and for providing shipping expectations that were not met. This is not the level of service we aim to provide, and we fully understand how this has impacted your holiday plans. We appreciate your patience and hope to restore your trust in us. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
A pleasure to deal with
A pleasure to deal with, lovely shirt with personalised name and number, great communication, and good delivery time.
3 October 2025
Excellent service
Easy website to manage, loads of stock options and fast delivery even to Ireland
15 December 2025
customer service email doesn't reply
Slight damage to the number on the front of the jersey, presumably from delivery, wasn't the end of the world, but sent an email to see if there was any way of ironing it out before returning. Nobody replied - customer service is non-existent.
23 November 2025
Reply from NFL Shop EU
Hello Ryan, thank you for bringing this to our attention, and please accept our sincere apologies for the lack of response to your previous email. We have carefully checked our system and, unfortunately, we were unable to find any earlier contact associated with your order. We are very sorry if your message did not reach us or was missed, this is certainly not the level of service we aim to provide. We appreciate your patience and hope to restore your trust in us. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
Good Service
Recently had a problem with a product from the NFL Shop. Customer services reached out and quickly resolved the problem to my full satisfaction.
26 November 2025
Unprompted review
Denver Broncos trainers
I'm very happy with them
Well worth waiting for
Fast Delivery
23 November 2025
It was great
It was great. Had a good discount and fast delivery. 5 stars.
Just one little thing: the parcel looked like it came directly from china. It was in three different bags. One of them the delivery bag. Just didn‘t look like i ordern in an official NFL store
26 November 2025
False advertising
Tried to buy a shirt as advertised on website at discounted price £78 but web page then will only let you buy it for £105- not what the advert says! Live chat explained it’s an error but wouldn’t honour the price they had advertised! Not impressed at all. False advertising.
9 December 2025
Unprompted review
Reply from NFL Shop EU
Hell A Dart, thank you for bringing this to our attention, and I’m truly sorry for the frustration this has caused. I understand how disappointing it must have been to see a different price at checkout after selecting an item advertised. Please rest assured that we are reviewing the issue to ensure our pricing displays correctly moving forward. We appreciate your feedback, and we’re sorry that your experience fell short of expectations. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
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