Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very positive experience wit Ismail Yilmaz
I had a very positive experience with this service. I would especially like to mention Ismail Yilmaz, who was extremely kind, professional, and quick in handling my request.
He was very efficient in managing unexpected situations and always found practical and advantageous solutions for my needs. His support made the entire process much smoother and less stressful.
I truly appreciate his dedication and excellent customer service. Highly recommended!
16 March 2026
Unprompted review
Reply from Eurosender
Dear Nicola Candela,
Thank you so much for your kind words and for sharing your experience!
We are delighted to hear that you had such a positive experience with our service. It is especially wonderful to receive such high praise for Ismail Yilmaz. We take great pride in our team's ability to handle unexpected situations with professionalism and efficiency, and we are glad that Ismail was able to provide practical solutions that made the process smoother for you.
We will be sure to pass your "shout out" and positive feedback to Ismail—he will be very happy to know his dedication made a difference!
This company is a joke never collected…
This company is a joke never collected my package then gave me a collection date seven days after pickup date so not good for my customer advertising 24 hour service now refusing to refund my money scammers scammer’s give me back my money your bad READ THE RESPONCE LYING NOBODY CALLED AND THEY SENT ME MY EIRCODE MAP AND ITS MY ADDRESS LYING SCAMMERS
13 March 2026
Unprompted review
Reply from Eurosender
Dear Barry O'Sullivan,
We sincerely regret your dissatisfaction regarding the collection of your shipment 839464-26.
However, we must clarify that according to the courier's tracking logs, the driver attempted the collection multiple times at the provided address, but the shipper was marked as absent on each occasion. In this specific case, the delay is not a result of a service failure on our part, but due to the goods not being handed over during the scheduled attempts.
Furthermore, please note that the standard service selected is an estimated service and does not include a guaranteed time frame or a 24-hour collection window.
Regarding your request for a refund: you are certainly entitled to submit a formal request. Please send your claim to help@eurosender.com, and our billing department will review the case based on the service terms and the recorded collection attempts.
Daniel was very kind and of great help
Daniel was very kind and of great help. He did an excellent job helping me with my parcel collection.
16 March 2026
Unprompted review
Reply from Eurosender
Dear Matteo Santacroce,
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that Daniel was able to provide such excellent support and that your parcel collection was handled successfully. We will be sure to pass your compliments along to him—feedback like yours is a great motivation for our entire team.
We look forward to assisting you with your future shipments!
Was very happy with their customer…
Was very happy with their customer service, especially from Jan. Very prompt and professional and knowledgeable reducing back and forth. Good value for shipping too.
16 March 2026
Unprompted review
Reply from Eurosender
Dear Katherine Kurelja,
Thank you so much for your wonderful feedback!
We are delighted to hear that you were happy with our service and that Jan was able to provide the professional and knowledgeable assistance you needed. We strive to make the shipping process as efficient as possible, and it is great to know that we succeeded in reducing the "back and forth" for you.
We will make sure to share your kind words with Jan and the rest of the team.
Thank you for choosing Eurosender!
Ismail Yilmaz has been very prompt in…
Ismail Yilmaz has been very prompt in updating me - hopefullly the actual labels will arrive in time at the right place to the right email address. If so I’ll be very happy
12 March 2026
Unprompted review
Reply from Eurosender
Dear Clark Hodges,
Thank you for your feedback!
We are glad to hear that Ismail Yilmaz has been providing you with prompt updates. We understand how important it is for those labels to arrive correctly and on time to the right email address.
We have double-checked the system to ensure everything is aligned, and we are monitoring the process closely to make sure the labels reach you as expected. Once they arrive, please remember to print them clearly and attach them securely to your parcels.
We look forward to hearing that you are "very happy" once the collection is successfully completed!
Customer service is fab
So, I never had issues with Eurosender.
This time the company in Croatia that was collecting refused to collect in afternoon because unfortunatley no one was home in morning.
I went to chat with customer representative, I was in that moment very frustrated because I thought I would have to pay again.
Barbara was so sweet and so lovely and she resolved everything in matter of probably 2 min.
Shout out to Hristian who tried to book over email specific collection time for me day before :)
16 March 2026
Unprompted review
Reply from Eurosender
Dear Ilijana,
Thank you so much for your kind words and for sharing your experience!
We are delighted to hear that Barbara was able to quickly turn a frustrating situation around and resolve everything for you in record time. It is also great to know that Hristian’s efforts to coordinate your collection the day before were appreciated.
We understand that local courier schedules can sometimes be tricky, but we are always here to make sure you don't have to worry about extra costs when things don't go perfectly at the first attempt. We will be sure to pass your "shout out" and positive feedback to both Barbara and Hristian!
Thank you for being a loyal customer and for trusting us with your shipments.
Eurosender has great customer service. I highly recommend.
Eurosender's customer representative Katja was most helpful with setting the right destination address and merging guest with my personal account all in a few minutes! She gave me peace of mind. The service itself is also very well organized.
16 March 2026
Unprompted review
Reply from Eurosender
Dear Dan,
Thank you so much for your kind words and for choosing Eurosender!
We are thrilled to hear that Katja was able to assist you so efficiently by correcting your destination address and merging your accounts. Providing "peace of mind" is exactly what we strive for, especially when handling the logistics of personal shipments.
We will make sure to share your wonderful feedback with Katja and the rest of the team. It is great to know that you find our service well-organized and highly recommend us!
25 Boxes from CH to GR
I sent 25 Boxes from Switzerland to Greece and the shipment took 1.5 months instread of 4 days that were promised.
I am not an expert in export matters but I had to fill out a form with export codes without any knowledge or help from Eurosender. Since I was not assisted with this many things went wrong and the shipment couldn't get out of the costums.
I had to contact the greek costums myself around 15 times to solve the problem because Eurosender did not help me properly after I paid them.
At some point I even got informed that the cosutums might send my things back or destroy them if they wouldnt get the right papers.
This was one of the most stressful experiences I ever had with a company.
7 January 2026
Unprompted review
Reply from Eurosender
Dear Lara,
We are truly sorry to hear about the significant stress and delays you experienced with your shipment from Switzerland to Greece.
As we have previously discussed regarding your case, shipments between a non-EU country (like Switzerland) and the EU are subject to mandatory customs clearance. While we provide the platform to facilitate these bookings, the accuracy of the customs documentation, including the HS codes and item descriptions, is the legal responsibility of the shipper. This is because only the sender knows the exact contents, value, and origin of the goods being exported.
We regret that you felt unsupported during this process. We strive to provide general guidance; however, customs authorities often require direct communication or specific documentation that only the owner of the goods can provide to resolve complex clearance issues. The risk of return or destruction is a standard customs regulation for shipments that remain uncleared for extended periods, which is why we always urge the prompt submission of accurate paperwork.
We appreciate your persistence in resolving this with the Greek authorities and sincerely apologize for the frustration this experience caused you.
Great service
Recently I cancelled a collection with Eurosender. I asked for a refund. Spela dealt with my case and I was amazed by the efficiency and professionalism it was dealt with.
Great service!
16 March 2026
Unprompted review
Reply from Eurosender
Dear Cobus,
Thank you so much for your kind words!
We are delighted to hear that Spela was able to handle your refund request with such efficiency and professionalism. We understand that plans can change, and we strive to make the cancellation and refund process as smooth and transparent as possible.
We will be sure to pass your compliments along to Spela—she will be very happy to know she made such a positive impression.
We look forward to assisting you again in the future whenever you need shipping services!
Very competent service
Thank you for your fast, kind and very competent service, Ismail - greetings Regine
16 March 2026
Unprompted review
Reply from Eurosender
Dear Regine H.,
Thank you so much for your kind words and for taking the time to share your feedback!
We are delighted to hear that you found our service fast and competent. Providing high-quality support is our top priority, and I will be sure to share your greetings and special thanks with Ismail—he will be very happy to know his assistance made a positive impression.
We look forward to helping you with your future shipments!
Free rescheduling
Very nice customer support. They accepted to reschedule my pick up date quickly and without extra charge. Hristian from customer support has been very helpfull.
15 March 2026
Unprompted review
Reply from Eurosender
Dear Louis Gadeyne,
Thank you so much for your kind review and for sharing your experience!
We are very happy to hear that Hristian was able to assist you quickly and that the rescheduling process was smooth and hassle-free. We understand that plans can change, and we always aim to provide the flexibility our customers need without unnecessary stress or costs.
I will be sure to pass your compliments along to Hristian and the rest of the support team!
The Eurosender team is very kind and supportive
The Eurosender team is very kind and supportive. I want to express my special thanks to Ena, who was very supportive and managed to redirect the delivery, and to Daniel, who helped with my questions
13 March 2026
Unprompted review
Reply from Eurosender
Dear Nikoletta N,
Thank you so much for your heartwarming feedback!
We are absolutely delighted to hear that you had such a positive experience with our team. Providing kind and supportive assistance is what we strive for every day, and I will be sure to share your special thanks with Ena and Daniel. They will be thrilled to know that their efforts in redirecting your delivery and answering your questions made such a difference for you.
We truly appreciate your recognition and look forward to assisting you again in the future!
Dealing with Eurostar was a pleasure
Dealing with Eurostar was a pleasure, Alexandra was super helpful and gave me prompt feedback. Will definitely use again 👌🏻
1 March 2026
Unprompted review
Reply from Eurosender
Dear Sr. David Adamson,
Thank you so much for your kind words and for choosing our services!
We are thrilled to hear that your experience with Alexandra was a pleasure and that you found her feedback prompt and helpful. We strive to provide that level of support to all our customers, and it is great to know we hit the mark for you.
We look forward to assisting you with your next shipment!
General review
Whenever i need a pick up/delivery Eurosender takes care of everything in a very professional way. When ocasionally there are some issues with companies they quickly solve the problem. Very trustable, i recommend.
13 March 2026
Unprompted review
Reply from Eurosender
Dear Vanda Lage,
Thank you so much for your loyal support and for sharing such a positive review!
We are delighted to hear that you find our services professional and trustable. We know that in the world of logistics, occasional issues with carriers can happen, so it’s great to hear that our team’s quick problem-solving has made a difference for you.
Your recommendation means a lot to us, and we look forward to taking care of your future shipments!
Danijel at Eurosender was amazing when I called…
Danijel was amazing when I called Eurosender to help me with an issue. He is super polite, well spoken, and has a can-do attitude. He saved me a lot of headache today, I'm so grateful!
13 March 2026
Unprompted review
Reply from Eurosender
Dear Madalina Aris,
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that Danijel provided such excellent support and managed to resolve your issue with a positive, "can-do" attitude. It is our goal to make shipping as stress-free as possible, and we are glad he could save you that headache!
I will personally ensure that your kind words are shared with Danijel and his supervisor. Recognition like this is incredibly motivating for our team.
Assistance by Alexandra K was swift
Assistance by Alexandra K was swift, effective and very friendly, one of the best customer support experiences i had in dealing with shippers. Many thanks!
13 March 2026
Unprompted review
Reply from Eurosender
Dear Radu Lesevschi,
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that Alexandra K. was able to provide you with swift and effective support. We take great pride in our customer service, and it is wonderful to know that this was one of the best experiences you've had in the shipping industry.
We will be sure to pass your compliments along to Alexandra and the rest of the team—it will certainly make her day!
Unprofessional and unreliable
Unprofessional and unreliable. Our shipment was returned damaged with missing items and we received zero communication from the company. Serious operational failure.
6 March 2026
Unprompted review
Reply from Eurosender
Caro Pedro Amorim,
Lamentamos que tenha tido uma experiência negativa, mas após analisarmos o seu caso (ref. 553817-26), consideramos que a sua avaliação não reflete a realidade dos factos.
A sua encomenda continha garrafas de vinho, as quais foram enviadas sem qualquer tipo de proteção adequada ou reforço interno necessário para o transporte de líquidos. Quando o conteúdo é frágil e não está devidamente acondicionado, o risco de quebra é extremamente elevado durante o manuseamento logístico.
Gostaríamos de salientar os seguintes pontos:
Embalagem Inadequada: Garrafas de vidro exigem embalagens específicas e divisórias que não foram utilizadas neste envio.
Seguro e Termos: De acordo com os nossos Termos e Condições, o seguro de transporte não é válido em casos de embalagem insuficiente. O transporte de garrafas sem a proteção adequada é da responsabilidade do remetente.
Itens em Falta: Em casos de quebra de líquidos, o derrame compromete frequentemente a integridade da caixa e de outros itens, o que leva à impossibilidade de entrega ou ao descarte de materiais contaminados pelo líquido pela própria transportadora por razões de segurança.
Por estes motivos, não podemos aceitar a responsabilidade por danos resultantes diretamente da falta de proteção do conteúdo.
I have a great experience with Mr Daniel and Eurosender
I have a great experience with Eurosender, especially with Mr. Daniel. Very professional and friendly rating and more than 5 stars.
13 March 2026
Unprompted review
Reply from Eurosender
Dear Zdenko Ilinic,
Thank you so much for your fantastic 5-star review!
We are delighted to hear about your great experience with Eurosender and are especially proud of the professional and friendly support Mr. Daniel provided. Delivering high-quality service is our top priority, and knowing we exceeded your expectations means a lot to us.
We will be sure to share your kind words with Daniel and the rest of the team. Thank you for choosing Eurosender and for providing the reference numbers 942181-26 / 17502001272831. We look forward to assisting you with your future shipments!
The team of Eurosender is more than a…
The team of Eurosender is more than a perfect, especially Mr Yılmaz help me till the end and succeeded to make a expedition.
Thank you very much.
11 March 2026
Unprompted review
Reply from Eurosender
Dear Nuri Ergin Sezen,
Thank you so much for your wonderful review and for sharing your experience!
We are delighted to hear that you found our team's support to be more than perfect. We are especially proud of Mr. Yılmaz for his dedication and for staying with you until your shipment was successfully completed. Providing persistent and high-quality assistance is what we strive for, and we will be sure to pass your kind words directly to him.
Thank you for your trust in Eurosender. We look forward to assisting you with your future expeditions!
Alexandra was great
Alexandra was great, very efficient and helpful. It was good to be able to communicate with a nice person rather than a Virtual online chat like with SEUR, which is useless!
11 March 2026
Unprompted review
Reply from Eurosender
Dear Mr. Gifford,
Thank you so much for your positive feedback!
We are thrilled to hear that you had such a great experience with Alexandra. We truly believe that having a real, helpful person to talk to makes all the difference in providing quality support, and we are glad we could offer a better alternative to the automated systems you've encountered elsewhere.
We will be sure to share your kind words with Alexandra and the rest of the team. Thank you for choosing Eurosender, and we look forward to assisting you again in the future!
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