Eurway.com Reviews 

153
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We went to Eurway who we had previously a good experience for suggestions on finding some cool black or brown dining room chairs with chrome legs for our kitchen. They quickly made a suggestion and... See more

Rated 5 out of 5 stars

Husband purchased a desk, file cabinet & bookcase. Price was great and quality was even better. Also the 2 gentlemen that delivered and set up the items were VERY courteous, professional, took time no... See more

Rated 5 out of 5 stars

The manufacturer had our preferred fabric on back order. We elected to wait rather than take our second choice. The bed frame came from Canada , through Austin TX and then to CO. Delivery update wa... See more

Company replied

Rated 5 out of 5 stars

I was looking for a desk for a home office for my husband. I needed something thats good quality , sturdy and classy . This desk is everything I was looking for . We were a little woried to shop onlin... See more

Company replied

Company details

  1. Home Furniture Shop

Written by the company

Part of the Collectic Home retail operation based in Austin, TX, Eurway.com is ready to serve you with a wide selection of innovative products. Eurway is exclusively online which broadens our product offerings by adding hundreds of resources and thousands of additional products. You'll find an expanded selection of upholstered seating, office furniture, lighting products — all the newest design innovations that made Eurway a furniture business icon. Great deals can be had on Eurway.com merchandise returns and scratch-and-dent items found at our Austin Fulfillment Center.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

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Rated 4 out of 5 stars

Excellent customer service.

Some items ordered were a little lower quality than I expected for commercial usage. However, everything I chose to trade out was handled professionally and promptly by the amazing staff at Eurway! Definitely a company I would chose over and over.

5 April 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product

My desk looks like the picture! Good construction and excellent price. Arrived unblemished ... So well packaged. Also, arrived on time. This is a good company. PS I WAS NOT paid to write this and I have no interest in the company. So many reviews are contrived these days.

4 April 2015
Unprompted review
Rated 5 out of 5 stars

Good experience

I purchased an expensive item from Eurway. The level of customer service was excellent. I would purchase from them in the future and highly recommend this business.

3 March 2015
Unprompted review
Rated 5 out of 5 stars

Classy desk

After looking everywhere for a classic glass desk I found this one and couldn't be happier. It is very substantial and expensive looking. It does not have a bar running underneath the desk like most others did. It also arrived in perfect condition and was easy to assemble.

24 February 2015
Unprompted review
Rated 3 out of 5 stars

Okay

The chairs I ordered came right away and they were great. The table on the other hand was back ordered and although the website said mid to late December, they didn't come until January. As this was for a client, it did not make it to the opening on time and it was the only piece of furniture for the entire area to not be there.

26 January 2015
Unprompted review
Rated 4 out of 5 stars

Nice quality product!

Happy with the quality and price of the desks. Only issue I had was the fasteners (screws) to secure the corner piece were missing and I'm still waiting for shipment. Must be on a slow boat.

23 January 2015
Unprompted review
Rated 3 out of 5 stars

Less than expected

It took 4 weeks to get these chairs however, I ordered during the holiday so I guess that may have caused a delay. I was very pleased with the pumpkin color as it is not too bright orange and was exactly what I was wanting for my kitchen. I am disappointed in the quality of the chair. It's pretty light and was hoping for a little more substantial feeling chair. I was just at a local home décor/furniture store & almost the same chair was there but felt much more heavily constructed. What led me to buying these chairs was the color and of course being a specialty store I thought I would be getting a little more durable feeling construction. So I'm hopeful these chairs will last and be worth the cost versus buying locally.

19 January 2015
Unprompted review
Rated 2 out of 5 stars

Almost 2 months & still waiting

I don't think I would ever receive my order unless I followed up. I had to ask why I hadn't received it 2 times, which seemed to initiate some action from them. The piece was in stock, not back ordered, I am not sure why all the delays.

5 January 2015
Unprompted review
Eurway.com logo

Reply from Eurway.com

I'm very sorry that this was your experience with this order. There is no excuse for our unacceptable performance, but there is an explanation why this order was "snake-bit". We were told by the manufacturer that this item was back-ordered and would not be shipped to us for a few weeks. It turns out that we actually HAD the product, right in our own warehouse, but its packaging was mis-marked as a different item. When we ultimately discovered our mistake, we finally got the product underway, but the various November and December holidays didn't help expedite the shipping. Again, we are sorry this happened and we hope you'll give us another chance to show you much better customer service.
Greg Greeson
CEO
eurway.com

Rated 5 out of 5 stars

Reasonable Quality Products

I keep going back to Eurway because I always seem to find what I'm looking for at price that is more than competitive in the market and the quality is always very good.

3 January 2015
Unprompted review
Rated 4 out of 5 stars

stand up desk

The desk is great. It was easy to put together. The delivery was timely. They could have communicated the delivery time or day, as I would like to have been there to accept, but all turned out well anyway.

30 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent product!

Very happy with with the quality and functionality of this product. I highly recommend it. Eurway is a very professional company and their customer service is exceptional. Their contemporary style furniture is classy and unique.

29 December 2014
Unprompted review
Rated 2 out of 5 stars

Great product, reasonable price

Other than shipping the wrong product to the wrong address, and trying to blame everyone else and not taking immediate action to correct the problem, they were perfect!

17 December 2014
Unprompted review
Eurway.com logo

Reply from Eurway.com

I apologize for your experience with this order. Our staff endeavors for transparency, and in this case some of the issues were definitely due to mistakes on the part of the freight carrier. Of course, the choice of freight carrier is ours, and we take full responsibility for problems, whether the cause is their fault or ours. I hope you'll let us know how we can do better next time.
Greg Greeson
CEO
eurway.com

Rated 5 out of 5 stars

Quality product at a good price

I was looking for a modern end table that wasn't square or rectangular. This table fit the bill. It looks good, was easy to put together and came packaged extremely well to keep it from breaking in transport. Most importantly, the price was right, and the table looks great.

16 December 2014
Unprompted review
Rated 4 out of 5 stars

Good looking product and good customer service.

The item I received looked very similar to the picture online. Overall, I am satisfied with it. Unfortunately part of the drawers appears to be unfinished and scuffed and the drawers do not sit flush in the cabinet. The compromised functionality of the drawers is the biggest issue, but other than that the desk appears to be of good quality and appearance.

The shipping took longer than the window stated on the website. However, the customer service was very good. When I called to check on the status of the order I immediately spoke to a real person who gave me helpful information.

15 December 2014
Unprompted review

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