Eurway.com Reviews 

153
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We went to Eurway who we had previously a good experience for suggestions on finding some cool black or brown dining room chairs with chrome legs for our kitchen. They quickly made a suggestion and... See more

Rated 5 out of 5 stars

Husband purchased a desk, file cabinet & bookcase. Price was great and quality was even better. Also the 2 gentlemen that delivered and set up the items were VERY courteous, professional, took time no... See more

Rated 5 out of 5 stars

The manufacturer had our preferred fabric on back order. We elected to wait rather than take our second choice. The bed frame came from Canada , through Austin TX and then to CO. Delivery update wa... See more

Company replied

Rated 5 out of 5 stars

I was looking for a desk for a home office for my husband. I needed something thats good quality , sturdy and classy . This desk is everything I was looking for . We were a little woried to shop onlin... See more

Company replied

Company details

  1. Home Furniture Shop

Written by the company

Part of the Collectic Home retail operation based in Austin, TX, Eurway.com is ready to serve you with a wide selection of innovative products. Eurway is exclusively online which broadens our product offerings by adding hundreds of resources and thousands of additional products. You'll find an expanded selection of upholstered seating, office furniture, lighting products — all the newest design innovations that made Eurway a furniture business icon. Great deals can be had on Eurway.com merchandise returns and scratch-and-dent items found at our Austin Fulfillment Center.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(153)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very nice stool, and good accommodation.

Easy to assembly and comfortable to sit on.
The problem is that they come in pairs. I had to call Eurway and they broke a package to separate the pair, so I could have 3 stools.
The assembly hardware included was for another type of stools, and I'm still waiting for the correct screws to arrive so I can assemble them. Mistakes happen.

9 December 2014
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier!

Placed an order for two desks. Very happy with the product. Had an issue with one of th that suffered some damage in shipment. Eurway responded quickly and took care of the problem immediately. Great service. Thank you.

7 December 2014
Unprompted review
Rated 1 out of 5 stars

Very bad experience. Poor quality and bad customer service

Will never deal with Eurway again
The stools we ordered arrived and they were really poorly made. There was some damage that had occurred
(Poor workmanship really)
Just not as they were advertised. The worst thing was the giant sticker on each stool stating that they were made with a known carcinogen! So we contacted customer service and were told they would take them back but they would charge us 20% for shipping them to us and another 20% for the return shipping.

We are still trying to resolve this.

23 November 2014
Unprompted review
Eurway.com logo

Reply from Eurway.com

This is the problem with reviews...this issue was FULLY RESOLVED to the customer's satisfaction, but this one-star review lives on in perpetuity, hurting Eurway.com's reputation. Here's what transpired:
12/22/14 We received returned stools at our Fulfillment Center. We refunded customer's credit card and emailed confirmation of refund to customer.
11/25/14 We told customer we are OK to pay for return shipping, we will waive outbound reimbursement, give full refund upon receipt back and confirmed doing so by email.

Rated 5 out of 5 stars

looking good

the chairs make my dinning room look very modern.
Everyone is impressed with them.another thing the delivery time was great less than a week

18 November 2014
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I lost some lamp parts in a move, customer service at Eurway took my measurements and pictures and hunted up a company to provide what I needed. My beloved Medusa Lamp is once again brightening my life
Janice B

12 November 2014
Unprompted review
Rated 5 out of 5 stars

SMART, MODERN, KOOKY-COOL

Everyone thought I was a little off my almost 78 year "rocker", but now that it is in my new ultra modern family room, everyone loves the High Gloss Black Galan Side Table, especially me. It compliments my décor perfectly.

12 November 2014
Unprompted review
Rated 5 out of 5 stars

Great Products

I only thing I can say is that I wish they had more wall art and better living (high end) furniture.

BUT - I love shopping here - online is easy

9 November 2014
Unprompted review
Rated 3 out of 5 stars

Great Product -- Took me forever to put it together . . .

Bought a mobile filing cabinet for about $400. Shipment arrived promptly and had no issues with payment or delivery.

Was a little surprised at the length of time it took me to assemble. Had about 300 screws to attach -- took me about 5 hours.

After assembly, cabinet looks great.
Would I buy again? Maybe; however, I might look elsewhere for a pre-assembled one first.

31 October 2014
Unprompted review
Rated 3 out of 5 stars

Great piece of furniture Slow Delivery.

I love my Chaise lounge I got from your website. The price was great compared to the local store. I save $400.
However, The delivery took over 5 weeks. I had to call to chase it up. Then once it got to the delivery freight company they took forever to coordinate. I think if you live in a city near the freight operators it would not be a problem but I live a bit suburban so it took a bit of coordinating. When you order just make sure you understand the delivery times.

30 October 2014
Unprompted review
Rated 5 out of 5 stars

EXCELLENT FURNITURE STORE!

The full size bed frame i purchased from Eurway is one of the best i have come across in a long time. Very sturdy and exact mattress size. I would recommend to anyone!

22 October 2014
Unprompted review
Rated 5 out of 5 stars

Sweet bar stools

My bar stools see the talk of my house. The first chair came in damaged but Eurway replaced it in an efficient manner. Kudos!

22 October 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look