Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
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I went in as a smoker wanting to make the transition to vaping. Ryan was so helpful & recommended the vape he thought I should start with,not trying to over sell me anything over the top in price.He e... See more
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First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
860 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great staff at the Chatham branch
Great staff at the Chatham branch, very helpful and polite
28 June 2025
Unprompted review
Reply from Evapo
Thank you for your lovely feedback Philip! We’re thrilled to hear you had such a positive experience with our team at the Chatham branch. We look forward to your next visit!
Vape info.
Very helpful..pleasant..shopping was a joy...will be my new go to
Many thanks..
Rob Norbury.
27 June 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words, Rob! We’re delighted to hear that you enjoyed your shopping experience with us and found our team helpful and pleasant. We look forward to your next visit!
Excellent friendly service great value…
Excellent friendly service great value and range. The rainbow hair sails rep, you rocked!!
21 June 2025
Unprompted review
Reply from Evapo
Thank you for the fantastic feedback TheIBros! We're thrilled to hear you enjoyed the friendly service, great value, and product range. We’ll be sure to pass your kind words on. We look forward to your next visit.
Portobello shop the sales person very…
Portobello shop the sales person very professional and good costumer service
22 June 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Visar! We're glad to hear you received professional and helpful service at our Portobello Road store. We look forward to your next visit.
Good knowledge from the staff
Good knowledge from the staff who were very helpful and understanding of my needs
21 June 2025
Unprompted review
Reply from Evapo
Thank you for your kind feedback Michael! We're pleased to hear our team provided helpful guidance and took the time to understand your needs. We look forward to your next visit.
Newbie user with Nicotine vape
They help me to choose the right vape (refillable) they explain me very well how to use it.
20 June 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Bella! We're so glad to hear our team helped you choose the right refillable vape and took the time to explain everything clearly. It’s great to know you had a positive first experience. We look forward to your next visit.
Misleading bundle – not all 70/30 juices, poor customer service
I ordered a bundle using the 70/30 VG/PG filter, expecting both juices to match that ratio. What arrived was a 50/50 and a 55/45, neither of which aligns with the filter.
To make things more confusing, the nic salts and nic shots included were 70/30, even though the actual juices weren’t. That makes no sense and feels really inconsistent.
When I reached out, I was told the VG/PG varies by flavour — which might be noted somewhere, after checking the description it says 50/50… so why do I also have a 45/55?, and why is the bundle even appearing under the 70/30 filter? That’s misleading. And just as I was replying to support, they ended the chat mid-conversation.
Really disappointed, I won’t be ordering again unless they fix the filtering and improve product clarity.
18 June 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Imogen, and we’re sorry to hear you were disappointed with your recent experience.
We’d like to clarify that all items included in our bundles are individually listed on the product page, along with their VG/PG ratios and other key details. While the bundle may appear under a specific filter, the VG/PG ratio can vary between different flavours and brands included—this is always specified in the item descriptions to ensure transparency.
We understand your frustration regarding the filter and have passed this on to our web team for review to help avoid any future confusion. We're also sorry to hear that your chat with support ended unexpectedly—that’s not the level of service we aim to provide, and we'll look into this to ensure it doesn’t happen again.
We appreciate your feedback as it helps us improve, and we’d be happy to discuss this further if you’d like to get in touch via live chat on our website, email at info@evapo.co.uk, or by calling 02039 620965.
(Crawley Store)I was looking at starting CBD for…
I have been thinking about starting to vape CBD for medical reasons, the guys in the Crawley store were very informative about the products and there was no hard sell.
I left the store happy and with a few products of my own choice after their feedback.
I recommend Evapo to anyone who is interested in a new device or any of their products.
17 June 2025
Unprompted review
Reply from Evapo
Thank you for taking the time to share your experience Simon! We're so pleased to hear that our team in the Crawley store provided informative, pressure-free guidance while you explored CBD options. It’s great to know you left feeling confident with the products you chose. We truly appreciate your recommendation and look forward to welcoming you back to Evapo soon!
Very good and very good customer service
14 June 2025
Unprompted review
Reply from Evapo
Thank you for your kind words Juey! We're delighted you had a great experience and received excellent customer service. We look forward to your next visit!
Reply from Evapo
Thank you for the great feedback Lin! We're glad to hear our colleague was helpful and informative. We look forward to welcoming you back again soon!
I was served by Lisa yesterday and…
I was served by Lisa yesterday and received incredible customer service, the shops very clean and welcoming and i will be back to buy more!
11 June 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind review Michael! We're thrilled to hear that Lisa provided you with incredible customer service. It's great to know you found the shop clean and welcoming—we really appreciate your support and look forward to seeing you again soon!
The young lady in the shop was lovely…
The young lady in the shop was lovely Very helpful great customer service at knowledgeable
8 June 2025
Unprompted review
Reply from Evapo
Thank you for your lovely feedback Rachel! We're so pleased to hear that our colleague provided you with helpful, knowledgeable service and made your visit a positive one. We look forward to welcoming you back soon!
Very helpful and friendly staff
3 June 2025
Unprompted review
Reply from Evapo
Thank you for your kind words Matthew! We're so pleased to hear you found our team helpful and friendly. We look forward to your next visit!
Attempted to overcharge me
I was presented with a total that was not correct at the till a additional £5 was added to my bill but as i had joined your customer loyalty scheme and was to get £5 in points on my birthday but instead you tried to bill me the £5 instead. It was then explained to me that i would no longer get the £5 in points on my Birthday what a con
3 June 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Andrew, and we’re sorry to hear about your recent experience.
We’ve attempted to get in touch with you regarding this matter but haven’t had any success. If you’d like to speak with us directly, please don’t hesitate to reach out using one of the following methods:
Live chat via our website
Email: info@evapo.co.uk
Phone: 02039 620965
We’d really like the opportunity to clarify the situation and help resolve any misunderstanding. Thank you again for bringing this to our attention.
Excellent product at affordable price…
Excellent product at affordable price super quick delivery
1 June 2025
Unprompted review
Reply from Evapo
Thank you for the great feedback Pooley! We're glad to hear you were happy with the product, pricing, and speedy delivery. We really appreciate your support and hope to serve you again soon!
My first buy and very pleased with my…
My first buy and very pleased with my first perchance. Staff very friendly and helpful. Will continue to buy from them as they were the only shop that took time to help me with my purchase.
Well done to the staff..
31 May 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words Julie! We're delighted to hear that your first purchase was a positive experience and that our team took the time to support you. It's great to know you felt welcomed and well looked after, we truly appreciate your support and look forward to your next visit.
Very helpful staff
Very helpful staff. I did not vape before. Everything was explained to me. Pleased i went there.very happy with the product i got
28 May 2025
Unprompted review
Reply from Evapo
Thank you for your lovely review John! We're so glad our team could help guide you through everything as a first-time vaper. It's great to hear you're happy with your purchase. We’re always here if you have any questions, and we look forward to your next visit.
Great advice from the tattooed man…
Great advice from the tattooed man serving me. Very knowledgeable
27 May 2025
Unprompted review
Reply from Evapo
Thank you Iona, we appreciate the review and feedback. Great to hear that our team impressed with their knowledge. We look forward to you next visit.
Reply from Evapo
Thank you for the lovely feedback Steve! We're thrilled to hear you had such a great experience. We're proud to be your go-to vape shop in Salisbury and look forward to your next visit.
Very gpod service
The gentleman who helped was very thorough and helpful. He went through the benefits of various vapes. I went witj the one he thought best for my neefs
25 May 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words Jeremy! We're really pleased to hear that our team member was able to help you find the right vape for your needs. It's great to know you had a positive experience, and we look forward to your next visit!
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