Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
Company replied
I went in as a smoker wanting to make the transition to vaping. Ryan was so helpful & recommended the vape he thought I should start with,not trying to over sell me anything over the top in price.He e... See more
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First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
860 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Always go here as staff are so friendly…
Always go here as staff are so friendly & helpful Great shop.
22 May 2025
Unprompted review
Reply from Evapo
Thank you Clairet. We appreciate the review and feedback. Glad to hear that the team are able to keep impressing. We look foreword to your next visit.
The whole team at Evapo are really kind…
The whole team at Evapo are really kind and helpful, they went above and beyond expectation when dealing with an issue with my vape. I recommend them to anyone
12 May 2025
Unprompted review
Reply from Evapo
Thank you for the great review and feedback Craig. Great to hear that the team were able to help with your issue. We look forward to your next visit.
The staff are very helpful and welcoming
The staff are very friendly and welcoming and extremely helpful, an overall great vape shop and my new favourite. Would 100% recommend!
15 May 2025
Unprompted review
Reply from Evapo
Thank you for the review Johnny. Great to hear that you are impressed with the friendliness of our teams and they were able to impress you with the service. We look forward to your next visit.
Jack
Jack , who served me , very knowledgeable on all aspects of vapes and helped me with my choice
Very appreciative of his professionalism and understanding to my vaping queries
Thankyou Jack
16 May 2025
Unprompted review
Reply from Evapo
Thank you Stephen. We appreciate the review and great feedback. Glad to hear that Jack was able to impress you with his service and knowledge. We look forward to your next visit.
You need to use another delivery…
You need to use another delivery service, items ordered on Monday and you sent dispatched email, its now Thursday/ Friday and online tracking says item has gone to wrong delivery office in error so i am left waiting, first time ordering so willing to change rating if order ever arrives but think i will stick with my usual vape shop in the future.
15 May 2025
Unprompted review
Reply from Evapo
HI Jane, we're very sorry to hear about the delivery issue with your recent order. We understand how frustrating this must be, especially with it being your first time ordering with us. If you'd like us to look into this further or offer any help, please don’t hesitate to get in touch. You can reach us by phone on 02039 620965, via live chat on our website, or by emailing info@evapo.co.uk. We're happy to assist and hope we have the opportunity to make things right.
Excellent advice and help
Excellent advice and help. Really enjoyable experience. What a star !
14 May 2025
Unprompted review
Reply from Evapo
Thank you Julie. We appreciate the review and feedback. Great to hear that you enjoyed your experience in store. We look forward to your next visit.
The guy working in the Weymouth town…
The guy working in the Weymouth town center store was really good and friendly to everyone. Efficient and smart with his skills. Good member of staff to keep around representing the brand
15 May 2025
Unprompted review
Reply from Evapo
Thank you for the review and feedback Nick. Great to hear that you impressed by the service in our Weymouth store! We look forward to your next visit.
Great customer setvoce
14 May 2025
Unprompted review
Reply from Evapo
Thank you Jane. We appreciate the review and feedback. Great to hear you were impressed with the service you received. We look forward to your next visit.
Cara from Redditch is FABULOUS
I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was very knowledgeable about the products, She listened to what I was looking for and was able to find the perfect thing that I wanted. I was recommended a Dojo pod vape and wow its fantastic and really good value for money. Cara was so lovely and kind and we even had a good laugh. Will definitely come to this store again!
15 May 2025
Unprompted review
Reply from Evapo
Thank you Honeyy. We appreciate the review and feedback. Fantastic to hear that Cara in our Redditch store was so helpful and made a great impression. We look forward to your next visit.
Reply from Evapo
Thank you for the review and feedback. Great to hear you are impressed with the experience in our store. We look forward to your next visit.
First time customer
First time customer , helpful staff happy the whole place gave off happy vibes also signed up to there loyalty scheme so have to go back 🤣
13 May 2025
Unprompted review
Reply from Evapo
Thank you for the review and feedback. Great to hear you were impressed enough to sign up for our club card. We forward to your next visit!
Sales girl was very helpful and had…
Sales girl was very helpful and had excellent product knowledge. She was very pleasant without being pushy
13 May 2025
Unprompted review
Reply from Evapo
Thank you for the review Karin. Glad to hear that you were able to get the help you needed without feeling pressured. We look forward to your next visit.
Friendly team in the shop
Friendly team in the shop. Had excellent customer service and happy to assist in what I was looking for.
10 May 2025
Unprompted review
Reply from Evapo
Thank you for the review Mandy! Great to hear that you are impressed with the service received in store. We look forward to your next visit!
Very helpful and informative the staff…
Very helpful and informative the staff were very polite and professional in particular the young lady 🥰
3 May 2025
Unprompted review
Reply from Evapo
Thank you Emma. Great to hear the team, were able to impress. We look forward to your next visit.
Lewis was very helpful and took his…
Lewis was very helpful and took his time explaining the products to me. The shop was immaculate. The atmosphere friendly and inviting. Certainly not my experience with other vape shops!
30 April 2025
Unprompted review
Reply from Evapo
Thank you Denise. We appreciate the review and feedback. Great to hear that Lewis was able to help you. We look forward to your next visit.
Great staff on Basingstoke very helpful
Great staff on Basingstoke very helpful
30 April 2025
Unprompted review
Reply from Evapo
Thank you for the review Michelle. Glad to hear you are impressed by our team in Basingstoke. We look forward toy our next visit.
Staff gave great advice…
Staff gave great advice and helped me with choosing the right vape for me.
28 April 2025
Unprompted review
Reply from Evapo
Thank you for your great feedback Steve! We're so glad our staff could assist you in choosing the perfect vape for your needs. We look forward to your next visit!
Very happy with the service I’ve been…
Very happy with the service I’ve been given will recommend you to my friends and family
25 April 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words Charlotte! We're thrilled to hear you're happy with the service and appreciate your recommendation to friends and family. We look forward to your next visit!
Awful online experience
Awful online experience, ordered £100 of vape refills for holiday , paid then it asked me to verify my age , I do not have either of the methods available to verify . Asked for refund and they agreed and said it will take up to 10 days. Why is the age verification after payment and not before ? And why didn’t it mention online age verification is required before placing the order
23 April 2025
Unprompted review
Reply from Evapo
Thank you for sharing your feedback, and we’re sorry to hear about the frustration you experienced with the age verification process. We completely understand how this could be inconvenient, especially when preparing for a holiday.
To clarify, age verification is required to ensure we are complying with regulations for selling age-restricted products. The age verification step is mentioned when you enter your date of birth during checkout, and we aim to make this as clear as possible. Unfortunately, due to regulatory requirements, it’s not always possible to complete this before payment.
We’re glad that you were able to reach out for a refund, and we appreciate your patience as we process it. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Worcester store
I went into the Worcester store today to get a few vapes for the week. The shop had lots of choice, good prices and the lady working there was really helpful, friendly and awesome ❤️
23 April 2025
Unprompted review
Reply from Evapo
Thank you for your lovely feedback Katie! We're thrilled to hear you had a great experience at our Worcester store, and that our team member could assist you in such a friendly and helpful way. We look forward to your next visit!
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