Buyer Beware. This seller does not uphold their return policy. For the Consumer- Read all the reviews listed as they all have similar complaints. We ordered 16 of the LED Net Lights 800LED Lights 20... See more
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See what reviewers are saying
I received what it appears to be used products.. This is not acceptable. Why weren’t each one of these pieces wrapped like I have gotten them wrapped from other companies that I’ve ordered from, reach... See more
I have loved every single item I have ever ordered from Event Decor Direct. Their products are perfect and their shipping time is great. I let everyone know where I order my decor items from because e... See more
I just ordered from this company and I'm shocked to see these reviews I seen another site and they stated they were good. I have not received my product as of yet, but this makes me very nervous. I no... See more
Company details
Information provided by various external sources
Professional Wedding & Event Decor Products at Factory-Direct Prices
Contact info
98 SE 7th Street, 33441, Deerfield Beach, Florida
- 1-800-914-3538
- customer.service@eventdecordirect.com
- eventdecordirect.com
We are impressed with the service and…
We are impressed with the service and follow-up.
9 May 2019
Unprompted review
Love your products
Love your products. Just received my sequence backdrop curtains. Love them.
7 May 2019
Unprompted review
Awesome products
Event Decor Direct has been my premier event supply company for years. I trust the quality of their products and my clients has been pleased with it too. Keep up the good work guys
6 May 2019
Unprompted review
This company is the best fast delivery…
This company is the best fast delivery and if you have a problem they will help you to resolve it awesome customer service thank you 🙏
5 May 2019
Unprompted review
The product was amazing but the…
The product was amazing but the shipping was very expensive
3 May 2019
Unprompted review
The box was open and the top part of…
The box was open and the top part of the arch is broke
3 May 2019
Unprompted review
I read about delivering time on a…
I read about delivering time on a couple of blogs that it will delay by 3 weeks but event direct did a perfect job. I am impressed how quick my items were delivered and exactly what I have ordered. More will follow soon. Thanks
1 May 2019
Unprompted review
Very good service I am very happy…
Very good service I am very happy ..thanks..
1 May 2019
Unprompted review
One of the best customer service…
One of the best customer service experience I’ve had in a long time. They were responsive and helpful and the product arrived on time as promised
30 April 2019
Unprompted review
Always great service and products.
29 April 2019
Unprompted review
Excellent customer service
Update: after I returned the items, one of the staff member spoke with me and they resolved my issues. Now, that’s customer satisfaction at its best! I’m purchasing there again and I absolutely recommend event decor direct.
29 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you, we appreciate the feedback!
My regrets
This used to be a good company. I don't know what happened to them. Orders are incomplete, they don't own up to their mistakes and staff are incompetent. They're terrible with large orders. I've lost so much money dealing with them.
26 April 2019
Unprompted review
Reply from Event Decor Direct
Hi Mina,
I am sorry to hear that you aren't happy with your order. I would like to help rectify the situation, could you please reach out to me 561-293-2696 with your order number.
Thank-you,
Stephanie
Great company they stand by their…
Great company they stand by their product. Excellent customer service and excellent shipping. No back and forward about a problem. Love your products I've been ordering from this company for about 5 years. I would recommend this company to anyone.
26 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you Vera! We appreciate you!
Sale Rep was very resourceful in…
Sale Rep was very resourceful in guiding me to the best solution.
24 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you David!
My experience has been very wonderful
My experience has been very wonderful, I can not complain about the service they are very efficient, and the employees are very friendly and about the products are excellent and they arrive immediately
Good Products!!!!!
24 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you Sonia!
Very professional company and I am very…
Very professional company and I am very satisfied I would recommend this company
24 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you, we appreciate the feedback!
The customer service has been terrific…
The customer service has been terrific - especially since I am from overseas and the time difference!
The products I received were all brilliant, well packaged and all accounted for. I am more than happy to recommend Event Decor Direct to everybody
Terry
22 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you Terry! We appreciate the feedback!
Great price fast delivery
22 April 2019
Unprompted review
Reply from Event Decor Direct
Thank-you Anthony!
Too Slow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ordered very important things from this company for a wedding we are going on 9 days after the order, it still has not shipped!
21 April 2019
Unprompted review
Reply from Event Decor Direct
Hi Brandi! Happy Easter to you and your family! I have reviewed the order, and see that your order is slated to ship out tomorrow. You selected Free Ground shipping, which can have a processing time of 3-5 business days depending on what is on the order. Your order has fabric drapes that require cutting and sewing from our fabric department, which does put your order at the maximum processing time 5 business days. You should receive your order on or before the 29th of April, which is in the normal processing time allotted for Free Ground Shipping. If you require the order prior to April 29th, please contact our office to upgrade the shipping to a more expedited method.
Thank-you, and again Happy Easter to you and your family!
Stephanie
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