Evolution Laser Clinic Reviews 4,136

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their politeness, professionalism, and ability to make them feel comfortable and at ease during treatments. Many people highlight the team's knowledge, gentle approach, and the excellent results achieved, particularly with laser hair removal and skin treatments. Reviewers consistently mention feeling well-cared for and appreciate the clear explanations provided. However, some customers were dissatisfied with the service, describing it as rushed and lacking proper aftercare or consultation. A few people reported issues with technicians not following correct procedures, such as failing to remove makeup or apply soothing gel, and some felt that the service quality had declined. There were also instances where customers felt they were turned away rudely or that the promised results for certain treatments were not delivered.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the professional,... See more

User experience

Customers had positive experiences with user experience. Many reviewers highlighted the polite, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young girl who did my face laser treatment was amazing. She did a very good job and made me feel completely comfortable throughout the session. Her way of talking was very polite, friendly, and pr... See more

Rated 5 out of 5 stars

Amazing Underarm Laser Experience! I recently had an underarm laser treatment and I’m really happy with the results so far. The staff were so nice and welcoming, which made me feel comfortable and... See more

Rated 5 out of 5 stars

Glenda, Jenny, and Coi always offer fantastic service every single time. They consistently let me know about current deals and genuinely show that they care about how I’m doing. On one occasion, they... See more

Rated 5 out of 5 stars

I've been dealing with hormonal acne and started weekly LED light therapy sessions with an occasional acne peel at the Randwick clinic and the results have been amazing! My skin has completely transf... See more


Company details

  1. Wellness centre
  2. Pharmacy

About Evolution Laser Clinic

Information provided by various external sources


Evolution Laser

Evolution Laser

About Us

We pride ourselves on our extensive knowledge in all things Laser Hair Removal, Skin Treatments and Cosmetic Injections, and by using the latest technology in the market, we can keep up to date with the newest techniques and developments.

Our team has adopted a ‘solution focused’ philosophy and we are driven by the results we see and the satisfaction we give to our clients through our treatments.



Evolution laser

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sophie is the best

Sophie is the best! Kind, gentle and meticulous with her work!

8 February 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 3 out of 5 stars

My first laser hair removal

The consultation before my first laser was really to be appreciated. Explained in a good manner and in detail. However, I didn’t appreciate the fact that I had to spend more money to buy the after care products when already I am spending a lot on laser service

7 February 2025
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Reply from Evolution Laser Clinic

Thank you for your feedback! We're glad to hear that you appreciated the detailed consultation before your first laser session. Our goal is to ensure every client feels informed and confident in their treatment.

We understand your concern regarding aftercare products. While they are recommended to enhance results and support skin recovery, they are entirely optional. Our team is always happy to discuss alternative skincare options that may suit your needs.

If you have any further questions or concerns, feel free to reach out—we’d love to assist you!

Rated 5 out of 5 stars

Happy client

Clinic is clean and hygienic. Professional staff. I have been going to their clinic for 2years now and so far, it has always been a great experience especially with Thanya.

2 February 2025
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Reply from Evolution Laser Clinic

Thank you for your wonderful feedback! 😊 We're so happy to hear that you've had a great experience with us over the past two years. We'll be sure to pass your kind words to Thanya! Looking forward to seeing you again soon.

Rated 5 out of 5 stars
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Reply from Evolution Laser Clinic

Thank you for your kind words! 😊 We're so glad to hear that you had a great experience with our Chatswood team. We look forward to seeing you again!

Rated 1 out of 5 stars

Morpheus 8 horror

Morpheus 8 was the most painful treatment I've ever had, and I was left with black eyes for 2 weeks and continuous pain on my cheek bones. And worst of all there is NO difference now, it did absolutely nothing but damage me. Appalling.

2 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

We're really sorry to hear about your experience. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our team with your details so we can assist you further - chatswood@evolutionlaser.com.au Your satisfaction and well-being are our top priorities.

Rated 5 out of 5 stars

Surely coming back soon

Tran has done my treatment she was very professional and made sure I was kept informed of every product she was using on my face. She was kind and made sure I was comfortable throughout the session.

1 February 2025
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Reply from Evolution Laser Clinic

Thank you for your wonderful review! 😊 We're so glad to hear that Tran provided a professional and comfortable experience for you. We’ll be sure to pass along your kind words. Looking forward to seeing you again! 💖

Rated 5 out of 5 stars

The swiftness

The swiftness, ease and politeness of people. And attention to detail!

29 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Great experience

Great experience. Olivia she was humble and super hospitable.

24 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Absolutely love love loved my…

Absolutely love love loved my experience! Hydro and yellow light therapy with an additional collagen mask. Almost fell asleep. Phone didn’t even recognise my face when I went to pay!
Lily did an amazing job! So kind and knowledgeable!

24 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you so much for your lovely review! 😊 We're thrilled to hear you enjoyed your experience and felt so relaxed. We'll be sure to pass your kind words to Lily! See you again soon!

Rated 5 out of 5 stars

Comfortable and Friendly Service

The consultant was friendly and made me feel very comfortable

3 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

I’m so happy I swapped to Evolution Laser

I had an adverse reaction on my face after my first face laser and I was concerned about getting it for a second time. The women at Evolution Laser have helped me immensely with before and after care and were more than happy to answer any questions I have.
I’m so happy I swapped to Evolution Laser clinic, they are so supportive and knowledgeable.

18 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Best Laser clinic

All the girls are so professional, lovely, great at their job
The clinic is spotless and super clean all the time
Have never had a bad experience here!
11/10 xx

17 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 3 out of 5 stars

RF machine malfunction

My therapist, Vanessa was lovely and the session started well. About halfway through the treatment, we were interrupted by another staff member who had to retrieve the LED machine in the room. They both had to move the bed to make way for it to be moved out and then Vanessa had to move the bed back before resuming the treatment.
Following this, the RF machine stopped working. Vanessa moved the bed again explaining sometimes it didn't like the cord stretched. The machine then worked intermittently whilst Vanessa tried to finish the treatment. She couldn't complete it and apologised profusely but had to pack up and leave it to me to rebook another session.

11 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Hello,

Thank you for your feedback. We’re sorry to hear that your experience wasn’t positive. Could you please email us at info@evolutionlaser.com.au with the details (e.g., clinic location, treatment name, and therapist name if known)? We’ll make sure your concern is escalated and addressed promptly.

Thank you,
Team ELC

Rated 5 out of 5 stars

Abir help me with my ance problems and…

Abir help me with my ance problems and all other skin issue like scars. Thanks for all your help. See you soon!

5 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Nurse Kirsty is amazing

Nurse Kirsty is amazing
I wouldn’t go anywhere else.
She is so gentle, caring and very kind. Her professionalism and technique is second to none.
Thank you for making me feel and look amazing

11 January 2025
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Elle the therapist is the best

Elle the therapist is the best. I only see her for all treatments.
When you find the right therapist you stick to it.
She loves what she is doing and she cares.

3 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Highly recommended!

All of the girls are lovely! They really make you feel comfortable. I finally got my nerves up to have a free consultation and then couldn't wait to make my first appointment! I was actually offered solutions rather than a sales pitch! I had my first injectable under my eyes today for my sunken dark circles... im 42... it was a lovely professional experience and Nurse Taylah is so wonderful. I felt like i was in great hands from the moment i met her. I have (diagnosed) chronic anxiety and have never done anything like this before, never even had a facial, but i did it and it was ok!
I highly recommend the girls at Shellharbour. Even if you are only just thinking of wanting to make your skin better, please consider them and get a consultation and see for yourself. Btw i have not been paid for this review. I'm just so happy about how my under eyes look right now and how everything was so smooth and easy, i can't contain myself! It's only been a few hours since i had this done but i am very impressed with my results.

10 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

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