Evolution Laser Clinic Reviews 4,136

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their politeness, professionalism, and ability to make them feel comfortable and at ease during treatments. Many people highlight the team's knowledge, gentle approach, and the excellent results achieved, particularly with laser hair removal and skin treatments. Reviewers consistently mention feeling well-cared for and appreciate the clear explanations provided. However, some customers were dissatisfied with the service, describing it as rushed and lacking proper aftercare or consultation. A few people reported issues with technicians not following correct procedures, such as failing to remove makeup or apply soothing gel, and some felt that the service quality had declined. There were also instances where customers felt they were turned away rudely or that the promised results for certain treatments were not delivered.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the professional,... See more

User experience

Customers had positive experiences with user experience. Many reviewers highlighted the polite, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young girl who did my face laser treatment was amazing. She did a very good job and made me feel completely comfortable throughout the session. Her way of talking was very polite, friendly, and pr... See more

Rated 5 out of 5 stars

Amazing Underarm Laser Experience! I recently had an underarm laser treatment and I’m really happy with the results so far. The staff were so nice and welcoming, which made me feel comfortable and... See more

Rated 5 out of 5 stars

Glenda, Jenny, and Coi always offer fantastic service every single time. They consistently let me know about current deals and genuinely show that they care about how I’m doing. On one occasion, they... See more

Rated 5 out of 5 stars

I've been dealing with hormonal acne and started weekly LED light therapy sessions with an occasional acne peel at the Randwick clinic and the results have been amazing! My skin has completely transf... See more


Company details

  1. Wellness centre
  2. Pharmacy

About Evolution Laser Clinic

Information provided by various external sources


Evolution Laser

Evolution Laser

About Us

We pride ourselves on our extensive knowledge in all things Laser Hair Removal, Skin Treatments and Cosmetic Injections, and by using the latest technology in the market, we can keep up to date with the newest techniques and developments.

Our team has adopted a ‘solution focused’ philosophy and we are driven by the results we see and the satisfaction we give to our clients through our treatments.



Evolution laser

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I visited evolution laser clinic Top…

I visited evolution laser clinic Top Ryde today 10/01/2025 and I feel amazing by my beautiful Eliana. She did a very good job in explaining how the treatment works. She made the treatment very relaxing and offcourse I fall sleep haha. I would most definitely be recommending this clinic to friends and for all. About the room, very clean and tidy, feel comfortable. I also love all the staff I saw today. Overall 101% satisfaction for my fat freezing reduction. Thank you Eliana.

10 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Lovely staff

Lovely staff. Prompt service.

6 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

My first visit to Evolution Laser…

My first visit to Evolution Laser Clinic at Rouse Hill exceeded my expectation

7 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Effective treatment, great staff

Friendly, supportive and skilled staff. Great holiday price deals. Amazing results. Love love love! xD

2 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Very good experience

Very good experience

2 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 4 out of 5 stars

Regular visitor

I've been having laser treatment for a couple of years and have generally been happy with the staff looking after me. If I am looked after by one of the consultants who I've seen in the past I usually leave feeling the treatment was great, but occasionally I find the consultant a little rushed or not as engaged as I'd like.

4 January 2025
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Reply from Evolution Laser Clinic

Thank you for your feedback! We're glad you've had positive experiences and apologize if some sessions felt rushed. Your input helps us improve, and we look forward to continuing to support you. Let us know if you have any concerns during your visits!

Rated 5 out of 5 stars

Flexible team and very cooperative

Flexible team and very cooperative. Professional and made my session very enjoyable.

6 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Elle is a great technician

Elle was extremely kind and supportive throughout my whole laser process, making it quick and easy. I will always go back to Evolution in Bondi Junction to book in with Elle again!

5 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience with Elle. We look forward to welcoming you back! 😊

Rated 1 out of 5 stars

Rude staff!

Super rude staff! Felt like I was being judged/looked down on the entire time. Didn’t explain after care just gave me a piece of paper saying to follow that. when I didn’t want to purchase their exfoliate because I had one from a previous spa, she assumed it was from the supermarket and said it would be useless.

3 January 2025
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Reply from Evolution Laser Clinic

Hello,

thank you for your feedback. We are sorry to hear your experience was not positive. Can you please kindly email info@evolutionlaser.co.au with details and we will escalate ASAP.

Thank you,
team ELC.

Rated 5 out of 5 stars

Great service

Great service. The ladies are friendly and my therapist made sure I was comfortable during the session.

2 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your wonderful feedback! We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Friendly, knowledgeable staff

I have attended this clinic since they opened in Westfields Penrith. I have had a very positive experience which I feel is based on the staff knowledge base at how best to treat my problem skin. I have not felt pressured to do anything I am not comfortable with, have had things explained to me in full detail, and I have always been treated with respect. The staff I have encountered have been very friendly. I give this clinic a 10/10.

4 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Westfields Penrith clinic. Providing knowledgeable, respectful, and pressure-free service is our priority. Your 10/10 rating means so much to our team—thank you! 😊

Rated 5 out of 5 stars

Great service from skilled therapist

Great service from skilled therapist. I really appreciated Elle's knowledge and care, and she was also thorough. I'm sure I will get quality results.

3 January 2025
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Reply from Evolution Laser Clinic

Thank you for your kind words! We're thrilled to hear about your positive experience with Elle. We look forward to welcoming you back! 😊

Rated 5 out of 5 stars

Josephine is amazing!

Josephine is amazing! Such an asset, she’s friendly, personable and makes you feel at ease, every visit is like visiting a friend. I travel 45 minutes to see her over going somewhere closer!

2 January 2025
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your incredible feedback! 🌟 We’re so lucky to have Josephine on our team, and it’s wonderful to hear how much you value her care and friendliness.

Rated 1 out of 5 stars

While the process was easy and…

While the process was easy and relatively pain-free, the results have not been as effective as promised. I still have visible hair, which is disappointing after investing time and money into 12 sessions. I’m not sure if this is typical, but I would recommend doing more research or considering additional sessions before committing to laser treatments. I’ll likely discuss this further with my provider to see if I need more treatments.

I sent an email last January 3 and no reply until today.

1 January 2025
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Reply from Evolution Laser Clinic

Hello,

thank you for your feedback. We are sorry to hear your experience was not positive. Can you please kindly email info@evolutionlaser.co.au with details and we will escalate ASAP.

Thank you,
team ELC.

Rated 2 out of 5 stars

Incomplete treatment handled poorly

As I lay down the wrong treatment was stated and I clarified I was there for a hydro not a micro. Once she finished just my face and turned the machine off I politely asked if she could check my booking as I was sure I had purchased face and neck, she said it was just face, I clarified again and she said she was sure. She said she could go and check but she was certain it was just face. I said if she was sure then that’s fine no worries.
At the end of the appointment back in reception she then said it looks like I did purchase neck as well. Didn’t apologise said I could have a $20 credit to use in future. It was a disappointing session.

30 December 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hello,

thank you for your feedback. We are sorry to hear your experience was not positive. Can you please kindly email info@evolutionlaser.co.au with details and we will escalate ASAP.

Thank you,
team ELC.

Rated 5 out of 5 stars

First timer at Evolution

First timer at Evolution Laser and the beautician, Elizabeth, was very thorough in explaning what would happen during and after the laser treatment. Treatment was very quick and easy.

27 December 2024
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for sharing your experience! 😊 We're thrilled to hear that Elizabeth provided such a thorough explanation and made your first treatment quick and easy. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Amazing

Holly is so lovely and makes you feel very at ease.

21 December 2024
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your wonderful feedback! 😊

Rated 5 out of 5 stars

Isabella gave a brilliant laser…

Isabella gave a brilliant laser treatment.

21 December 2024
Unprompted review
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Reply from Evolution Laser Clinic

Thank you for your feedback! 😊 We're so glad to hear Isabella provided you with a brilliant laser treatment. We’ll be sure to pass along your kind words!

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