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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the company's subscription practices, particularly regarding automatic renewals without prior notification. People report being charged for annual subscriptions they no longer use or had forgotten about, often immediately after a free trial, with no reminder emails before the charge. Consumers also find the app itself to be very basic and not worth the cost, especially when compared to other available options. The majority of people were dissatisfied with the customer service, describing it as unhelpful, inflexible, and unresponsive to refund requests, even when the app was barely used or the charge was noticed immediately. However, some customers also noted positive experiences with customer service, highlighting prompt responses and effective issue resolution in certain cases.

What people talk about most

Subscription

People report negative experiences with subscription, primarily due to unexpected auto-renewals and a lack of... See more

Application

Clients share negative opinions on the app, with many expressing dissatisfaction and feeling misled due to... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unsympathetic... See more

Payment

Consumers express significant dissatisfaction with the payment process, particularly concerning unexpected... See more

Refund

Reviewers express widespread dissatisfaction regarding refunds, citing that the company is inflexible and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very basic programmes and very basic apps. Just get one session with a PT with the price you pay who will be more helpful for workouts.

Rated 2 out of 5 stars

Very basic app with very basic content. Could definitely get more out of one PT session for the amount you pay for this app. Subscribed via their website as I had a discount, not knowing the o... See more

Rated 1 out of 5 stars

Very annoyed I subscribed in 2025, stopped using it in July 2025. I deleted my account on the app, but because I had originally set my account up on the Website, they have charged me an auto r... See more

Rated 1 out of 5 stars

This is insane, the year is 2025 and this company will take money out of your account without any notifications prior to the renewal. Imagine having a yearly subscription you forgot about and t... See more


Company details

  1. Fitness and nutrition

Written by the company


Contact info

2.9

Average

TrustScore 3 out of 5

672 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 4 out of 5 stars

The upgrade is good but one downgrade

The upgrades are good, especially the automatic countdown and better presentation of metcon rounds as it helps to prevent movement interruptions. However, the drawback is that I cannot have the app in running in the background during breaks or any time the countdown is running because the countdown stops.

19 July 2024
EvolveYou logo

Reply from EvolveYou

Thanks for your feedback. We have now made a number of changes linked to the app including the timer based on feedback 💙️

Rated 3 out of 5 stars

I absolutely love the app but

I absolutely love the app and the whole concept. But the New update is not as functional as before and needs more update. When choosing an alternative exercise it doesn’t put the correct ones with same muscle group and no stretches. The rest timer stops of the app isn’t open and phone on. Just needs some updates to correct it.

18 July 2024
EvolveYou logo

Reply from EvolveYou

Thanks for leaving us a review. We've now released our latest update which has resolved these issues in version 8.0.6 💙️

Rated 5 out of 5 stars

App Update Issues

I had issues with the update and one of the 2 issues was resolved within 24 hours of the new update launch. I am very pleased with how responsive to suggestions the team is. The growing content in the app is truly amazing and worth every penny.

25 July 2024
EvolveYou logo

Reply from EvolveYou

So glad we were able to help you as quickly as we could. Keep up your incredible work 💙️

Rated 3 out of 5 stars

The update and some improves!

The updates really need some adjustements, there’a lots of bugs in some workouts, i lost all my 2 week plan when I did the new update and I think we really should be able to be in various challenges at the same time!

23 July 2024
EvolveYou logo

Reply from EvolveYou

Hi Marta, thanks for your feedback. Following the workout flow update we've been working hard to resolve any reported issues as soon as possible. Please email us directly at community@evolveyou.app so we can look into any issues you may be experiencing.

Rated 5 out of 5 stars

The best fitness app on the market

I absolutely love evolveyou app. I have been using it for over 4 years, there is nothing better out there. You get to choose programme you want based on your goals and preferred trainer. On demand workouts are great if you want to mix it up a little bit. Dietary plan is so handy when you want to stay consistent and eat healthy, I don't think any other app offers that. I followed Kissy on Instagram since 2018 when she was recording workouts from her living room. It's really great to see how far she has gone and what is she doing for the community. Can't recommend this enough, it's the best app and value for money.

19 July 2024
EvolveYou logo

Reply from EvolveYou

Hi Sandra, thanks for your review. It's amazing to hear you've been using the app over 4 years! We're so pleased to be a part of your journey! 🙌

Rated 4 out of 5 stars

Not going to delete EvolveYou but not sure I'd recommend it.

I got EvolveYou because I was getting back in the gym after a long hiatus and needed to just have a plan every day. And it definitely provides that and the timers and the interface were good. HOWEVER, there are two main issues I have.

1) there are little programming issues that are easy to solve since it's one line of code that are scattered throughout the app. Videos and texts will be cut off on the screen and there are typos everywhere. I get that it's kind of a new app but these are small things. Other technical issues are the audio and exercise videos not working.

2) It seems as though they're just getting influencer trainer to join. There are program workouts with no warm ups or stretches or workouts with biomechanically inefficient exercises. Breaks the trust a bit.

9 July 2024
EvolveYou logo

Reply from EvolveYou

Thanks for your review Katy, we appreciate your feedback and will pass this onto the team. We have just released our biggest update yet, which includes a brand new workout flow among a number of features that have been highly requested by the community. Head to your app store to update your app and take a look. Whilst not all trainers programs include warm ups and cool downs there are lots of additional workouts which can be added into your planner to suit your preferences.

Rated 5 out of 5 stars

Evolve you has the BEST customers…

Evolve you has the BEST customers service, they even kindly and Supportively answer your DMS. I can tell there so dedicated and passionate about all of their brands and all that they do.
Thank you. 😊

16 July 2024
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Reply from EvolveYou

Thank you for your review and your kind words Suriana! We're so pleased you've had such a positive experience! ✨

Rated 5 out of 5 stars

the dream app!

I love the Perform program ! it helped me to progress in a short of time, excercises are well explained and the whole experience is enjoyable !! many thanks for this amazing app!

16 July 2024
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Reply from EvolveYou

Thanks for your review Lina. We're so pleased to hear you love Perform and find the overall app experience enjoyable! Keep up the amazing work! 👏

Rated 1 out of 5 stars

They don’t know the meaning of “customer service.”

Worst I’ve ever experienced in my life. Instead of apologizing and attempting to make things right, keep relationships and customers, they choose to pick fights instead.

22 July 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi Yern, Sorry to hear that you may have not received the outcome that you expected, we can assure you that our customer service team work hard to always provide any queries with the best solution or give guidance to support your individual case. As we are unable to identify your most recent contact with us, if you feel that your query was left unresolved, please drop us an email at community@evolveyou.app (mailto:community@evolveyou.app) so we can see if anything further can be done.

Rated 5 out of 5 stars

Live chat feedback

Annika, who I spoke with via the live chat option, resolved my query promptly and was very helpful

22 July 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi Katy, thank you for your review. We're glad to hear that Annika was able to resolve your query 😊

Rated 4 out of 5 stars

I love the app

I love the app

13 July 2024
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Reply from EvolveYou

Hi Megan, thank you for your review. Great to know you're loving the app, we're bringing so many exciting updates to the app which we know you'll love too!✨

Rated 5 out of 5 stars

Great Experience :D

Great workouts, meal prep ideas and many more suggestions for general knowledge about the female body in relation to working out.
The trainers are great and also the community is very supportive.
It’s just getting better and better.
The price is also very reasonable.

13 July 2024
EvolveYou logo

Reply from EvolveYou

Hi Aleksandra! We appreciate you taking the time to review the app. It's great to hear you are loving the app and it is helping you to enjoy your fitness journey!

Rated 5 out of 5 stars

Great app

Great app. Great trainers and lots of workouts to choose from.

6 June 2024
EvolveYou logo

Reply from EvolveYou

Hi! Thank you for your review. Great to hear you're loving the trainers and the variation of workouts that the app has to offer 💪

Rated 5 out of 5 stars

I love this app!

I love this app! Never have I been more consistent with my exercises, and it’s so amazing to have options for days I’m feeling really energized and for days I need something more centering.

1 July 2024
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Reply from EvolveYou

Hi Meg, thank you for your review. Consistency is so important, we're glad to know the app has supported you with this! Keep it up!

Rated 5 out of 5 stars

Very good

The fabric of the clothings are quality. Buttery soft and amazing. Love it.

28 June 2024
EvolveYou logo

Reply from EvolveYou

Congrats on smashing your 100*, so great to hear you're loving your t-shirt 💙

Rated 3 out of 5 stars

Search Engine for Workouts

The search engine to change the workout needs improvement. I could search "cable" but none of the cable workouts will show up. I could search "Lat" and they will not show ip. Other than that, the app is great. The search engine just needs to be better

26 June 2024
EvolveYou logo

Reply from EvolveYou

Hi Mae, thanks for your review. We were aware of the search issues with a handful of users and the team have worked hard to make improvements. We have an exciting new update coming to the app to improve your overall experience, so make sure you don't miss out on this in the coming week 😊

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