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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the company's subscription practices, particularly regarding automatic renewals without prior notification. People report being charged for annual subscriptions they no longer use or had forgotten about, often immediately after a free trial, with no reminder emails before the charge. Consumers also find the app itself to be very basic and not worth the cost, especially when compared to other available options. The majority of people were dissatisfied with the customer service, describing it as unhelpful, inflexible, and unresponsive to refund requests, even when the app was barely used or the charge was noticed immediately. However, some customers also noted positive experiences with customer service, highlighting prompt responses and effective issue resolution in certain cases.

What people talk about most

Subscription

People report negative experiences with subscription, primarily due to unexpected auto-renewals and a lack of... See more

Application

Clients share negative opinions on the app, with many expressing dissatisfaction and feeling misled due to... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unsympathetic... See more

Payment

Consumers express significant dissatisfaction with the payment process, particularly concerning unexpected... See more

Refund

Reviewers express widespread dissatisfaction regarding refunds, citing that the company is inflexible and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very basic programmes and very basic apps. Just get one session with a PT with the price you pay who will be more helpful for workouts.

Rated 2 out of 5 stars

Very basic app with very basic content. Could definitely get more out of one PT session for the amount you pay for this app. Subscribed via their website as I had a discount, not knowing the o... See more

Rated 1 out of 5 stars

Very annoyed I subscribed in 2025, stopped using it in July 2025. I deleted my account on the app, but because I had originally set my account up on the Website, they have charged me an auto r... See more

Rated 1 out of 5 stars

This is insane, the year is 2025 and this company will take money out of your account without any notifications prior to the renewal. Imagine having a yearly subscription you forgot about and t... See more


Company details

  1. Fitness and nutrition

Written by the company


Contact info

2.9

Average

TrustScore 3 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Very fast

It was fast and easy

30 June 2024
EvolveYou logo

Reply from EvolveYou

Hi Daniel, thank you for your review. Great to see you're loving the app 😊

Rated 5 out of 5 stars

Amazing app

Amazing app! I love the variety of programs and trainers - you can choose the one that fits you the most as each of them has a different style of training!

Recipes are also good for inspo if you have no idea what to meal prep and they are really easy to make!

19 June 2024
EvolveYou logo

Reply from EvolveYou

Hi Kristy, thank you for the review. So great to hear you're loving the programs and meal inspo on the app! We have so many exciting updates coming that we'll know you'll love!

Rated 5 out of 5 stars

Products are amazing!

Evovle you team was there whenever i needed some informations. Amazing service, keep up with good work :)

24 June 2024
EvolveYou logo

Reply from EvolveYou

Hi Katarina, thank you for your review. So great to hear you're loving the app 😊️

Rated 5 out of 5 stars

This helps me stay consistent

This helps me stay consistent, holds me accountable to progress and takes all thinking out of my workouts. I can already tell the difference in my form and progress!

16 June 2024
EvolveYou logo

Reply from EvolveYou

Hi Madelaine, it's great to see the app is helping you stay consistent and hold you accountable. Thank you for the review!

Rated 1 out of 5 stars

I didn’t receive my order at all and…

I didn’t receive my order at all and wasn’t informed for it.

13 June 2024
EvolveYou logo

Reply from EvolveYou

Hi Gabi, sorry to hear you have not received your order. Please drop us an email at community@evolveyou.app with all the details of your order so we can look into this for you.

Rated 5 out of 5 stars

Simple and easy to use

I love this App. I'm doing at home workouts and they are easy to follow, with descriptions of each exercise. I've become so much fitter and stronger than i ever thought i would at 57. Don't be put off if you are older, everyone i see doing this on socials are young and gorgeous but we can all do it. There are recipes and all sorts of advice and a very supportive community.
I would like to see some workouts for menopausal women...that don't include Burpees....my nemesis.
I'm on week 27 of a 28 week programme and looking forward my next challenge. I recommen this to all my colleagues and friends

11 June 2024
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Reply from EvolveYou

Hi Emma, thanks so much for your review! It's amazing to hear you're feeling fitter and stronger than you thought you'd feel at this milestone! There truly is no age limit, fitness is definitely a lifestyle for all. We'll pass on your feedback to the team for future review, keep up the great work! 🙌

Rated 5 out of 5 stars

Lots of different programs!

I love how many different programs there are. The amount of options is very helpful.

12 June 2024
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Reply from EvolveYou

Thanks for your review Hannah! We're so pleased you're loving all the programs on offer!

Rated 4 out of 5 stars

The app does glitch on occasion

The app does glitch on occasion. I don’t like that when I leave the app and go back while I’m working out I have to “resume” as this messes up the timer. On the summer challenge sometimes the clock says NA:NA. But overall love the app!!!!!

30 May 2024
Rated 3 out of 5 stars

Good weight tracking

Good weight tracking. Clear view of the program and excersie I chose.
New workouts by trainers. It's not stagnant and just the same. It keeps evolving.
Improvements; give different motivational quotes at the start and end of the exersice.
Give push notifications/prompts when I have exercise scheduled on my planner but have yet to complete.
Something next to look forward to after century club.

27 May 2024
EvolveYou logo

Reply from EvolveYou

Hi Nur, thanks for your feedback, we'll pass this along to the team for review! It's great to hear you find the app keeps evolving! Keep an eye out for more to come soon!

Rated 5 out of 5 stars

Amazing everything

Amazing workouts, amazing platform. And the customer service is honestly unmatched. I LOVE EvolveYou x

5 June 2024
EvolveYou logo

Reply from EvolveYou

Hey Scarlett, thanks so much for your review! We're so pleased you're loving the app, workouts and have had a great experience with our team! ✨

Rated 5 out of 5 stars

I brag about this app to everyone I know who works out!

EvolveYou has given me so much confidence lifting in the gym. I love never having to think about my workout and I am gaining so much muscle. I can lift so much heavier than when I started and I love being able to track my weights progress right in the app.

3 June 2024
EvolveYou logo

Reply from EvolveYou

Thanks so much for your review Rachel! It's so amazing to hear how our app has helped you gain confidence in the gym 💪

Rated 1 out of 5 stars

I have been trying to contact someone…

I have been trying to contact someone for a day and no one is replying. My app is not working. I purchased it after 7 day free trail and I cannot get onto my app. It keeps saying I need to purchase, which I have done monthly subscription, I just checked my bank account and it has charged me for a yearly subscription. What is their email address ? I can’t seem to find it. Or can someone help me on here ?

27 May 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi Kali, thank you for your review. The team aim to respond within 72 hours of receiving an enquiry. We can see that the team have responded to your recent email regarding your subscription, please look out for this email, thank you for your patience whilst we looked into this for you.

Rated 4 out of 5 stars

The apps content is amazing there are a…

The apps content is amazing there are a lot of recipes and different styles workouts. However, and it might be my phone, I find it a little glitchy. For example I've tried loading the app onto my phone 3 times in the last 5 mins but it won't allow me to do so and complete the workout I was doing. This is a common occurrence as well as the changes of exercises not loading when I would like them to.

27 April 2024
EvolveYou logo

Reply from EvolveYou

Thanks for your feedback Amy! We're sorry to hear you've been experiencing issues with the app, we can see you've been in contact already, and we're awaiting a response for our recent message 😊

Rated 5 out of 5 stars

Amazing Customer Service!

Had such a positive customer service experience with this app and staff team! They were so kind and accommodating to help with a subscription mistake I made. I really enjoy the fitness programs as well! Definitely recommend!

28 April 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hey Taylor, thanks so much for your review! We're so happy to hear you're enjoying the app and had a positive experience with our customer service team 💙 Keep smashing it!

Rated 1 out of 5 stars

Disappointing Service and Lack of Understanding

I subscribed to EvolveYou's fitness app with high hopes, but my experience has been incredibly disappointing from start to finish.
Initially, I had to request a refund due to a herniated disc that prevented me from using the app as intended. Despite being just a few days past the 14-day refund window, I hoped they would make an exception given the unforeseen medical circumstances. However, their response was inflexible and lacked any empathy or understanding.
When I tried to cancel my subscription through the proper channels, the process kept glitching out on both my computer and phone. I made four attempts, but it never worked. This seemed like a shady tactic to prevent cancellations.
After multiple frustrating interactions, I had to explicitly request that they cancel my future subscription to avoid further charges. The lack of a straightforward cancellation process is unacceptable for a paid service.
Throughout this ordeal, EvolveYou's customer service has been subpar. They showed no willingness to accommodate my situation or provide a satisfactory resolution. As a paying customer, I expected better treatment and more understanding.
Save your money and avoid this fitness app. There are plenty of other options available with better service and more user-friendly cancellation policies. I highly regret my decision to subscribe to EvolveYou.

17 May 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi Julia, we're sorry to hear of your injury and wish you well in your recovery. All subscriptions would need to be cancelled prior to the renewal date as any cancellations applied after this date would not into come into effect until the end of the current subscription period. As outlined in our refund policy the inability to use the app for personal or medical reasons would not automatically qualify for a refund, and there would be no prorated refund issued for the remainder of a subscription cancelled after the renewal date. In line with these T&Cs you would not usually be eligible for a refund, however I can see we had requested further details via email in order to review your request, and we are still awaiting a response.

Rated 5 out of 5 stars

I love this app!!

I love this app! For years I was buying workouts off Instagram (seriously I have an entire Dropbox folder with workouts) but none of them I ever wanted to do again and some I never even finished. Post drop box, I did beach body. For a good 3 years. I hated the pressure to buy the mandatory supplements just to do their new programs.

This again, I couldn't do a program in full. I was jumping around way too much to be consistent.

I found evolve you in October 23, when I was a bridesmaid in 2 weddings and the biggest at both. I saw evolve you was cheaper than beach body and said well let me try it out.

It was a decision I will never regret. I've been consistently working out since I've started, I get super excited for my next workout. There's been rest days that I end up not taking cause I want to see what other workouts are on this app!

The app itself runs so smooth. The alternate moves is incredible especially when you need to modifiy and the challenges give you an on demand workout which is different then the program workouts so its awesome to have a switch up.

The nutrition page gives me so many ideas, and the community lifts you up often.

This app is affordable and has made such an impact in my life.

30 April 2024
EvolveYou logo

Reply from EvolveYou

Hi Kristina, thank you for taking the time to share this lovely review. It's been great to learn about your journey so far and we're so pleased that you have found support in EvolveYou to really embrace your fitness journey! We're so excited to see your progress with the app and we'll be here to cheer you on all the way! Keep smashing it! 💫️

Rated 5 out of 5 stars

Love the app

Love the app
Only thing I will say is if you could possible change the angles of the workout out so new beginners can see more clear on how their form should be in order to do the workout or have a whole other routine based on just form.
Other then that love my app

30 April 2024
EvolveYou logo

Reply from EvolveYou

Hi Bianca, thank you for your review. It's great to hear you're loving the app. Thank you for the feedback! We'll be sure to forward this to the relevant team to consider in the future 😊️

Rated 5 out of 5 stars

Training routine

Amazing app! Helps me keep track of my training routine.

28 April 2024
EvolveYou logo

Reply from EvolveYou

It's so great to hear the app is helping you track your routine! Thanks for your review 🙌✨

Rated 5 out of 5 stars

I started with watching Krissy Cela’s…

I started with watching Krissy Cela’s youtube videos and tried the Evolve you app. After that, it was never looking back again. From 0 confidence at the gym to evolving me is just amazing. I am sooo beyond grateful to Krissy and this app to make my fitness journey easy. I love love love this app.

29 April 2024
EvolveYou logo

Reply from EvolveYou

Hi Alina, thank you for your review. We appreciate your support and so glad to hear you are loving the app and it is making your fitness journey enjoyable and easy. Keep smashing it!

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